සම්පත් බැංකුව - නරකම පාරිභෝගික සේවය
Worst customer service ever experienced from a Sampath Bank
I have several concerns and I'm really unhappy Sampath Bank service. I faced same situation which declined my both CC on 28th September 2019 and it showed my CC balance as Rs. -25,423.00. I was checked with call center and they said it is a Singer installment about Rs. 44,999.00. But Bank reduced Rs. 50,846.00 (25,423.00 x 2), because of that my account showed Rs. -25,423.00. After my complaint bank revised my balance Rs. 0.00 on 30th September 2019. Because of the Sampath Bank negligence it was reduced Rs. 50,846.00 (25,423.00 x 2).
As at 13th October 2019, my CC available balance was Rs. 32,346.20. But again on 15th October 2019, my both CC got declined and balance was Rs. -12,652.80 (image 03). After complained to card canter and they fixed it, then my balance was Rs. 12,770.20. As per my knowledge bank has reduced again Rs. 44,999.00 on between 13th Oct to 15th Oct 2019 duration. But actual reduction amount should be Rs. 19,576.00 (Rs. 44,999.00 – Rs. 25,423.00).
Because of Sampath Bank negligence, it reduced total installment amount again from my CC. But my CC should have Rs. 12,770.20 balance as at 15th October 2019. Due to Sampath Bank negligence, the credit card was rejected and I was embarrassed in front of many people when making a transaction. This is the second time I faced this unpleasant incident, inconvenience, embarrassment and damage of my image caused to me as a customer.
Once I informed this issue to Manager Customer Care, her reply was “We deeply regret the inconvenience caused to you. Kindly note that this issue is already being attended by Card Center, and an officer from Card Center will contact you, if required.” (I have enough evidence to prove each and every thing)
I take all the responsibilities regarding this post and I publish this to inform the community how their customer service. I was a customer of their bank for last 7 years and they didn’t look at my problem and after 2 weeks Sampath Bank accepted their fault and offered me an increment of credit limit and Platinum CC instead of my Gold CC. Such a useless bank, they valued my embarrassed, unpleasant incident, inconvenience, embarrassment and damage of my image caused to me as a customer in front of many people when making a transaction.
Worst customer service ever experienced from a Sampath Bank
I have several concerns and I'm really unhappy Sampath Bank service. I faced same situation which declined my both CC on 28th September 2019 and it showed my CC balance as Rs. -25,423.00. I was checked with call center and they said it is a Singer installment about Rs. 44,999.00. But Bank reduced Rs. 50,846.00 (25,423.00 x 2), because of that my account showed Rs. -25,423.00. After my complaint bank revised my balance Rs. 0.00 on 30th September 2019. Because of the Sampath Bank negligence it was reduced Rs. 50,846.00 (25,423.00 x 2).
As at 13th October 2019, my CC available balance was Rs. 32,346.20. But again on 15th October 2019, my both CC got declined and balance was Rs. -12,652.80 (image 03). After complained to card canter and they fixed it, then my balance was Rs. 12,770.20. As per my knowledge bank has reduced again Rs. 44,999.00 on between 13th Oct to 15th Oct 2019 duration. But actual reduction amount should be Rs. 19,576.00 (Rs. 44,999.00 – Rs. 25,423.00).
Because of Sampath Bank negligence, it reduced total installment amount again from my CC. But my CC should have Rs. 12,770.20 balance as at 15th October 2019. Due to Sampath Bank negligence, the credit card was rejected and I was embarrassed in front of many people when making a transaction. This is the second time I faced this unpleasant incident, inconvenience, embarrassment and damage of my image caused to me as a customer.
Once I informed this issue to Manager Customer Care, her reply was “We deeply regret the inconvenience caused to you. Kindly note that this issue is already being attended by Card Center, and an officer from Card Center will contact you, if required.” (I have enough evidence to prove each and every thing)
I take all the responsibilities regarding this post and I publish this to inform the community how their customer service. I was a customer of their bank for last 7 years and they didn’t look at my problem and after 2 weeks Sampath Bank accepted their fault and offered me an increment of credit limit and Platinum CC instead of my Gold CC. Such a useless bank, they valued my embarrassed, unpleasant incident, inconvenience, embarrassment and damage of my image caused to me as a customer in front of many people when making a transaction.
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