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Message: <blockquote data-quote="netlife007" data-source="post: 15416196" data-attributes="member: 79514">[FONT=&quot]Mistake 4: Not Being Assertive [/FONT][FONT=&quot]Assertiveness is about stating what you need, while considering the wants and needs of others. You may not always get your way when you're assertive, but you stand a better chance of getting it, or of reaching a compromise, because you've been clear about your needs. Use our Bite-Sized Training session on Assertiveness Skills to identify your needs, and to practice assertive communication. Assertiveness also means saying "no" when you need to. Our article "'Yes' to the Person, 'No' to the Task" explains how to turn down requests gently but assertively, while maintaining good relationships. Note:Assertiveness is not the same as aggression. When you're aggressive, you push to get your own way without thinking about other people's rights, wants, and needs. [/FONT][FONT=&quot][/FONT][FONT=&quot]Mistake 5: Reacting, not Responding[/FONT][FONT=&quot][/FONT][FONT=&quot]Have you ever shouted at a colleague in frustration, or sent a terse reply to an email, without thinking your point through? If so, you're likely to have reacted emotionally, instead of responding calmly. This kind of emotional reaction can damage your reputation. You may upset people with your strong emotions, and give the impression that you lack self-control and emotional intelligence.Read our article on managing your emotions at work for tips on how to keep your reactions under control.[/FONT][FONT=&quot][/FONT][FONT=&quot] Mistake 6: Not Preparing Thoroughly[/FONT]  [FONT=&quot]Poorly-prepared presentations, reports, or emails frustrate your audience and, over time, damage your reputation. This is why it's essential to prepare and plan your communications carefully.First, set aside time to plan your communication thoroughly. Consider using tools like the Rhetorical Triangle and Monroe's Motivating Sequence to create a credible, intelligent, and compelling message that appeals to your audience's emotions, as well as to their intellects.Leave time to proofread, to find images, and to check that documents are compatible with your audience's software. Then, if you are delivering a speech or a presentation, rehearse thoroughly, so that you are fluent and inspiring.  [/FONT]</blockquote>

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