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Message: <blockquote data-quote="vito" data-source="post: 28702772" data-attributes="member: 97913">[USER=28488]@sumiya[/USER] this could be due to miscommunication and misunderstanding leading to this escalationseeing "so then it's not a device fault" in chat is going to lead anyone in that situation to think that their warranty claim is being shrugged off not trying to tell you how to do business machan, but it would be better to ask more questions and confirm the issue before replying</blockquote>

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