The president of BlackBerry's parent company apologized Thursday for the device's worldwide service outage, and said service levels are improving in many areas.
"I apologize for the service outages this week," said Mike Lazaridis, who is also the founder and co-CEO of Research in Motion, in a videotaped message on the company's website . "We've let many of you down. But let me assure you that we're working around the clock to fix this."
Lazaridis said that service was "approaching normal Blackberry levels" in Europe, Africa, the Middle East and India." Without mentioning the U.S. or North America, he said, "It's too soon to say that this is fully resolved."
"You expect better from us," he added. "I expect better from us. For those of you affected, I know this is very frustrating. We're working tirelessly to restore your trust in us."
CNN
