Reply to thread

Message

<blockquote data-quote="ashanfdo" data-source="post: 69460" data-attributes="member: 2329">Actual call centre conversations !!!!! Customer:&nbsp; &nbsp;&nbsp; &quot;I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?&quot;. Operator:&nbsp; &nbsp;&nbsp; &quot;Where did you get that number from, sir?&quot;.Customer:&nbsp; &nbsp;&nbsp; &quot;It was on the door to the Travel Centre&quot;.Operator:&nbsp; &nbsp;&nbsp; &quot;Sir, they are our opening hours&quot;.&nbsp; &nbsp; &nbsp; ------------ --------- --------- --------- --------- --------- --------- --------- --------- --------- --------- --------- -- Samsung Electronics Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Can you give me the telephone number for Jack?&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;I'm sorry, sir, I don't understand who you are talking about&quot;.Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC&nbsp; wall socket&nbsp; &nbsp;&nbsp; and&nbsp;&nbsp; telephone Jack before cleaning. Now, can you give me the number for Jack?&quot;Operator:&nbsp; &nbsp; &nbsp; &quot;I think you mean the telephone point on the wall&quot;. ------------ --------- --------- --------- --------- --------- --------- ---- RAC Motoring Services Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Does your European Breakdown Policy cover me when I am travelling inAustralia ?&quot; Operator:&nbsp; &nbsp; &nbsp; &quot; Doesn't the product give you a clue?&quot;------------ --------- --------- --------- --------- --------- --------- ---- Caller (enquiring about legal requirements while travelling in France ):&quot;If I register my car in France , do I have to change the steering wheel to the other side of the car?&quot; ------------ --------- --------- --------- --------- --------- --------- ---- Directory Enquiries Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;I'd like the number of the Argoed Fish Bar in Cardiff please&quot;.Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;I'm sorry, there's no listing. Is the spelling correct?&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Well, it used to be called the Bargoed Fish Bar but the 'B' fell off&quot;. ------------ --------- --------- --------- --------- --------- --------- ---- Then there was the caller who asked for a knitwear company in Woven. Operator:&nbsp; &nbsp; &nbsp; &nbsp; &quot;Woven? Are you sure?&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Yes. That's what it says on the label; Woven in Scotland &quot;.------------ --------- --------- --------- --------- --------- --------- ----On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: &quot;I haven't got a pen, so I'm steaming up the window to write the number on&quot;.------------ --------- --------- --------- --------- --------- --------- ---- Tech Support:&nbsp; &nbsp; &nbsp; &quot;I need you to right-click on the Open Desktop&quot;. Customer:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;OK&quot;. Tech Support:&nbsp; &nbsp; &nbsp; &quot;Did you get a pop-up menu?&quot;.Customer:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;No&quot;.Tech Support:&nbsp; &nbsp; &nbsp; &quot;OK. Right-Click again. Do you see a pop-up menu?&quot; Customer:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;No&quot;. Tech Support:&nbsp; &nbsp; &nbsp; &quot;OK, sir. Can you tell me what you have done up until this point?&quot;. Customer:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Sure. You told me to write 'click' and I wrote 'click'&quot;.------------ --------- --------- --------- --------- --------- --------- ---- Tech Support:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?&quot; Customer:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Wow. How can you see my screen from there?&quot;------------ --------- --------- --------- --------- --------- --------- ---- Caller:&nbsp; &quot;I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?&quot;. ------------ --------- --------- --------- --------- --------- --------- ---- ------------ --------- --------- --------- ---- There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for &quot;Termination without Cause&quot;. Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations! ): Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Ridge Hall, computer assistance; may I help you?&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Yes, well, I'm having trouble with WordPerfect. &quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;What sort of trouble??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Well, I was just typing along, and all of a sudden the words went away.&quot; Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Went away?&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;They disappeared. &quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Hmm So what does your screen look like now?&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Nothing.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Nothing??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;It's blank; it won't accept anything when I type.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Are you still in WordPerfect, or did you get out??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;How do I tell?&quot; Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Can you see the C: prompt on the screen??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;What's a sea-prompt?&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Never mind, can you move your cursor around the screen?&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;There isn't any cursor: I told you, it won't accept anything I type.&quot; Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Does your monitor have a power indicator??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;What's a monitor?&quot; Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's&nbsp; on??&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;I don't know.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Yes, I think so.&quot; Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Great. Follow the cord to the plug, and tell me if it's plugged into the wall.Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Yes, it is.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;No.&quot; Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Well, there are. I need you to look back there again and find the other cable.&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Okay, here it is.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Follow it for me, and tell me if it's plugged securely into the back of your computer.&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;I can't reach.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Uh huh. Well, can you see if it is??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;No.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Even if you maybe put your knee on something and lean way over??&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Oh, it's not because I don't have the right angle - it's because it's dark.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Dark??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Yes - the office light is off, and the only light I have is coming in from the window. &quot; Operator: &quot;Well, turn on the office light then.&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;I can't.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;No? Why not??&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Because there's a power failure.&quot; Operator:&nbsp; &quot;A power....... .. A power failure? Aha, Okay, we've got it licked now.Do you still have the boxes and manuals and packing stuff your computer came in??&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Well, yes, I keep them in the closet.&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.&quot; Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Really? Is it that bad?&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Yes, I'm afraid it is.&quot;Caller:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &quot;Well, all right then, I suppose. What do I tell them??&quot;Operator:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &quot;Tell them you're too f*%king stupid to own a computer!!!! !&quot;</blockquote>

[QUOTE="ashanfdo, post: 69460, member: 2329"] [B][/B]Actual call centre conversations !!!!! Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?". Operator: "Where did you get that number from, sir?". Customer: "It was on the door to the Travel Centre". Operator: "Sir, they are our opening hours". ------------ --------- --------- --------- --------- --------- --------- --------- --------- --------- --------- --------- -- Samsung Electronics Caller: "Can you give me the telephone number for Jack?" Operator: "I'm sorry, sir, I don't understand who you are talking about". Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?" Operator: "I think you mean the telephone point on the wall". ------------ --------- --------- --------- --------- --------- --------- ---- RAC Motoring Services Caller: "Does your European Breakdown Policy cover me when I am travelling inAustralia ?" Operator: " Doesn't the product give you a clue?" ------------ --------- --------- --------- --------- --------- --------- ---- Caller (enquiring about legal requirements while travelling in France ): "If I register my car in France , do I have to change the steering wheel to the other side of the car?" ------------ --------- --------- --------- --------- --------- --------- ---- Directory Enquiries Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please". Operator: "I'm sorry, there's no listing. Is the spelling correct?" Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off". ------------ --------- --------- --------- --------- --------- --------- ---- Then there was the caller who asked for a knitwear company in Woven. Operator: "Woven? Are you sure?" Caller: "Yes. That's what it says on the label; Woven in Scotland ". ------------ --------- --------- --------- --------- --------- --------- ---- On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on". ------------ --------- --------- --------- --------- --------- --------- ---- Tech Support: "I need you to right-click on the Open Desktop". Customer: "OK". Tech Support: "Did you get a pop-up menu?". Customer: "No". Tech Support: "OK. Right-Click again. Do you see a pop-up menu?" Customer: "No". Tech Support: "OK, sir. Can you tell me what you have done up until this point?". Customer: "Sure. You told me to write 'click' and I wrote 'click'". ------------ --------- --------- --------- --------- --------- --------- ---- Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?" Customer: "Wow. How can you see my screen from there?" ------------ --------- --------- --------- --------- --------- --------- ---- Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?". ------------ --------- --------- --------- --------- --------- --------- ---- ------------ --------- --------- --------- ---- There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause". Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations! ): Operator: "Ridge Hall, computer assistance; may I help you?" Caller: "Yes, well, I'm having trouble with WordPerfect. " Operator: "What sort of trouble??" Caller: "Well, I was just typing along, and all of a sudden the words went away." Operator: "Went away?" Caller: "They disappeared. " Operator: "Hmm So what does your screen look like now?" Caller: "Nothing." Operator: "Nothing??" Caller: "It's blank; it won't accept anything when I type." Operator: "Are you still in WordPerfect, or did you get out??" Caller: "How do I tell?" Operator: "Can you see the C: prompt on the screen??" Caller: "What's a sea-prompt?" Operator: "Never mind, can you move your cursor around the screen?" Caller: "There isn't any cursor: I told you, it won't accept anything I type." Operator: "Does your monitor have a power indicator??" Caller: "What's a monitor?" Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??" Caller: "I don't know." Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??" Caller: "Yes, I think so." Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall. Caller: "Yes, it is." Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??" Caller: "No." Operator: "Well, there are. I need you to look back there again and find the other cable." Caller: "Okay, here it is." Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer." Caller: "I can't reach." Operator: "Uh huh. Well, can you see if it is??" Caller: "No." Operator: "Even if you maybe put your knee on something and lean way over??" Caller: "Oh, it's not because I don't have the right angle - it's because it's dark." Operator: "Dark??" Caller: "Yes - the office light is off, and the only light I have is coming in from the window. " Operator: "Well, turn on the office light then." Caller: "I can't." Operator: "No? Why not??" Caller: "Because there's a power failure." Operator: "A power....... .. A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??" Caller: "Well, yes, I keep them in the closet." Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." Caller: "Really? Is it that bad?" Operator: "Yes, I'm afraid it is." Caller: "Well, all right then, I suppose. What do I tell them??" Operator: "Tell them you're too f*%king stupid to own a computer!!!! !" [/QUOTE]

Verification

Hath warak paha keeyada? (hatha wadikireema paha)

Search

Latest ads

Reply to thread