Reply to thread

Message: <blockquote data-quote="flymandy" data-source="post: 7321205" data-attributes="member: 252263">Scenario A thriving mail order business has a busy contact center that takes orders from existing and newcustomers. To process routine orders and reduce staffing costs, they have chosen to implementan Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routingcalls to agents. They want callers to be identified, serviced (provide routine information), androuted to an agent with minimal input from the caller.Which two speech elements would be required to implement this solution? (Choose two.)A. Voice over IP (VoIP)B. Text-to-Speech (TTS)C. Speech Recognition (SR)D. Speech Application Builder (SAB)Answer: B,CScenario A healthcare company operates a mail order prescription business. Its contact center primarilytakes orders from existing and new customers. Upper management has decided not to implementan Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that oncethey implement the new system, it will not operate as advertised. The IT staff asks you what theycan do to ensure that their application development time is not wasted in the event that theyultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effectiveadvice you can give the IT staff?A. Advisethem to create their application using the competitor's proprietary tool set.B. Advise them to create an application that exposes the weaknesses of the competitor platform.C. Advisethem to escalate the decision about the platform since it will be very difficult to convertlater on.D. Advise them to create their application inVoiceXML so that there will be portability to AvayaVoice Portal.Answer: DIt is necessary for you to get the certification of <a href="http://www.testpassport.com/AVAYA-CERTIFICATION/132-S-708.asp" target="_blank">132-s-708</a> because it play an important role in the avaya certification , which is one of the most popular certification in the world.</blockquote>

Verification: Haya warak paha keeyada? (haya wadi kireema paha)

Top Bottom