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Message: <blockquote data-quote="radiax" data-source="post: 8279813" data-attributes="member: 63803">With the intention of raising awareness among broadband subscribers,  the Telecommunications Regulatory Commission has issued a set of  guidelines for broadband service providers. In this context TRCSL has  directed all broadband operators in the country to make available the  broadband Internet related information to the public in a dedicated web  portal contained in the operator’s main website. The issued guidelines are as follows, I.    All broadband and Internet packages must be published on a  separate web portal with their respective tariffs, coverage maps/area  lists, connection fee, rental and all other related charges. Their  upload and download bandwidth, other traffic shaping methods such as FUP  (Fair Usage Policy) limits must also be indicated and explained in  detail. Technical parameters such as download bandwidth upload bandwidth  and data transfer speed must be clearly explained for the better  understanding of the subscriber. If these parameters vary or change time  to time depending on the network condition and traffic, it must be  clearly stated. Further the subscriber must be informed and explained  about the difference between offered theoretical bandwidth and the  actual data transfer speed. II.    Technology(s) used for the delivery of service must be indicated clearly for each broadband service. III.    Parameters that are required for the configuration of modems,  routers, smart phones and other devices must also be published. IV.    If it is a volume based data package, web based metering  facility must be provided to subscribers. In such case, metering records  must be updated within an acceptable time period. For example, within  an hour. V.    If any service interruption or failure occurs locally  or internationally it must be notified to subscribers immediately.  Similar action must be taken in respect to planned and intentional  service interruptions.  For this purpose ISP can use their web portal  and e-mail services or any other medium to inform the subscriber about  the failure. VI.    To facilitate the public to submit their complaints to the  ISP; email address, postal address and telephone address of the ISP must  be clearly indicated in the web portal. A period of 30 days will be  provided to the operators to comply with these new guidelines and  publish the aforesaid guidelines in a dedicated web portal. this is a very good news for those who are fighting with ISPs over bandwidth issues. </blockquote>

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