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Message: <blockquote data-quote="DimuthTharindu" data-source="post: 18975967" data-attributes="member: 519744">"We would like to provide a reply to this controversy on Facebook with regards to a complaint you have made for your Sanyo 42” LCD television.From the invoice that has been provided it clearly shows that the unit was purchased in 2011. You have claimed that it was bought two years ago, so we would just like to make it clear that this unit was purchased 4 years ago.As you are aware technology has changed over the past years, and the technology that goes into all items we sell from time to time also change.We would also like to inform you that it is possible to repair your product but the cost of repairing the product is going to be more expensive than buying a new product itself.We have also offered you a special discount because of the issue you had to face where you were given a 25% trade in offer and also a 4 year smart warranty package which goes up to the price of 6000/- lkr. The best possible solutions has been provided to you and sir yet you are not satisfied with it.Also we have clearly informed you the issue with the product and that importing the part for such an old model will be expensive and beyond economical repair. As you have highlighted in the letter that was sent to you have completely read past the fact that we have mentioned it is beyond economical repair/cannot be repaired. If you still wish to repair this product we will do our level best and get this particular part down for you and repair it, but we have to inform you beforehand, that it is still going to be cheaper to buy a new unit. As this is your decision we wait for you to update us as to how you would like to proceed. Also note that we have attached the invoice as per your original facebook post for our valued customer to realize that the information provided in the original post was incorrect.We at Abans value all our customers and ensure our best service at all times. Please accept our apologize for the issues caused and the trouble you had to go through and the offer we have made to you stands.RegardsAbans Service"</blockquote>

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