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<blockquote data-quote="ManojManathunga" data-source="post: 13589170" data-attributes="member: 428099"><p>If you have an issue with the banks / paypal payments below are the persons and contacts that you need to email other than the banks. Banks are answerable to all these people.... specially the financial ombudsman.</p><p></p><p>Please read the customer charter document from central bank which you can use know you rights....</p><p></p><p><a href="http://www.cbsl.gov.lk/pics_n_docs/09_lr/_docs/directions/bsd/BSD_2011/bsd_D_2011_8_Customer_Charter.pdf" target="_blank">http://www.cbsl.gov.lk/pics_n_docs/09_lr/_docs/directions/bsd/BSD_2011/bsd_D_2011_8_Customer_Charter.pdf</a></p><p></p><p>read about the payments and settlement act</p><p></p><p><a href="http://www.cbsl.gov.lk/pics_n_docs/09_lr/_docs/acts/Paymt_&_setmt_sys_act.pdf" target="_blank">http://www.cbsl.gov.lk/pics_n_docs/09_lr/_docs/acts/Paymt_&_setmt_sys_act.pdf</a></p><p></p><p></p><p><strong><strong>The Financial Ombudsman Sri Lanka</strong></strong></p><p><strong></strong></p><p><strong>Website : <a href="http://www.financialombudsman.lk" target="_blank">www.financialombudsman.lk</a></strong></p><p><strong>Email : <a href="mailto:fosril@sltnet.lk">fosril@sltnet.lk</a></strong></p><p><strong>Telefax : +94 11 259 5625</strong></p><p><strong>Telephone : +94 11 259 5624</strong></p><p><strong>The Financial Ombudsman Sri Lanka</strong></p><p><strong>No 143A, Vajira Road,</strong></p><p><strong>Colombo 5.</strong></p><p><strong></strong></p><p><strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>Central Bank Sri Lanka</strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>Bank Supervision Department</strong></strong></p><p><strong><strong></strong></strong></p><p><strong>No. 30, Janadhipathi Mawatha</strong></p><p><strong></strong></p><p><strong>Central Bank of Sri Lanka,</strong></p><p><strong></strong></p><p><strong>Colombo 1</strong></p><p><strong></strong></p><p><strong>Sri Lanka</strong></p><p><strong></strong></p><p><strong>Tele: 94-11-2477100, 2477096, 2477119</strong></p><p><strong></strong></p><p><strong>Fax: 94-11-2477711</strong></p><p><strong></strong></p><p><strong>Email: <a href="mailto:banksup@cbsl.lk">banksup@cbsl.lk</a></strong></p><p><strong></strong></p><p> <strong></strong></p><p><strong></strong></p><p><strong><strong>Department of Supervision of Non-Bank Financial Institutions</strong></strong></p><p><strong><strong></strong></strong></p><p><strong>No. 30, Janadhipathi Mawatha</strong></p><p><strong></strong></p><p><strong>Central Bank of Sri Lanka,</strong></p><p><strong></strong></p><p><strong>Colombo 1</strong></p><p><strong></strong></p><p><strong>Sri Lanka</strong></p><p><strong></strong></p><p><strong>Tele: 94-11-2477500, 2477021</strong></p><p><strong></strong></p><p><strong>Fax: 94-11-2477738</strong></p><p><strong></strong></p><p><strong>Email: <a href="mailto:snbfi@cbsl.lk">snbfi@cbsl.lk</a></strong></p><p><strong></strong></p><p> <strong></strong></p><p><strong></strong></p><p><strong><strong>Head Office</strong></strong></p><p><strong><strong></strong></strong></p><p><strong>Central Bank of Sri Lanka</strong></p><p><strong></strong></p><p><strong>P.O. Box 590,</strong></p><p><strong></strong></p><p><strong>30, Janadhipathi Mawatha,</strong></p><p><strong>Colombo 01</strong></p><p><strong>Sri Lanka .</strong></p><p><strong>Tel : 94 -11 -2477000, 94 -11 -2440330, 94 -11 -2330220</strong></p><p><strong>E-mail: <a href="mailto:cbslgen@cbsl.lk">cbslgen@cbsl.lk</a></strong></p><p><strong></strong></p><p> <strong></strong></p><p><strong></strong></p><p><strong><strong>Centrel for Banking Studies</strong></strong></p><p><strong><strong></strong></strong></p><p><strong>No. 58,</strong></p><p><strong>Sri Jayewardenepura Mawatha</strong></p><p><strong>Rajagiriya</strong></p><p><strong>Tel: 94 - 11 2477840</strong></p><p><strong>Fax: 94 -11 2867384</strong></p><p><strong>E-mail: <a href="mailto:cbs@cbsl.lk">cbs@cbsl.lk</a></strong></p><p><strong></strong></p><p><strong></strong></p><p><strong><strong>Department of Communications</strong></strong></p><p><strong><strong></strong></strong></p><p><strong>Tower 5, Level 9</strong></p><p><strong></strong></p><p><strong>30, Janadhipathi Mawatha,</strong></p><p><strong></strong></p><p><strong>Colombo 1</strong></p><p><strong>Tel: 94 -11 2477418 </strong></p><p><strong>Fax: 94 – 11 2346304</strong></p><p><strong>Email: <a href="mailto:dcommunications@cbsl.lk">dcommunications@cbsl.lk</a></strong></p><p><strong></strong></p><p><strong></strong></p><p><strong>Visa Payments </strong></p><p></p><p><a href="mailto:AskVisaUSA@visa.com">AskVisaUSA@visa.com</a></p><p><a href="mailto:globalmedia@visa.com">globalmedia@visa.com</a></p><p><a href="mailto:stoffoli@visa.com">stoffoli@visa.com</a></p><p><a href="mailto:lmokri@visa.com">lmokri@visa.com</a></p><p><a href="mailto:elswanso@visa.com">elswanso@visa.com</a></p><p><a href="mailto:cparazzo@visa.com">cparazzo@visa.com</a></p><p><a href="mailto:ahadzibe@visa.com">ahadzibe@visa.com</a></p><p><a href="mailto:rdonovan@visa.com">rdonovan@visa.com</a></p><p><a href="mailto:tcarr@visa.com">tcarr@visa.com</a></p><p><a href="mailto:npanter@visa.com">npanter@visa.com</a></p><p><a href="mailto:rhacker@visa.com">rhacker@visa.com</a></p><p><a href="mailto:rjones@visa.com">rjones@visa.com</a></p><p><a href="mailto:sanchu@visa.com">sanchu@visa.com</a></p><p><a href="mailto:eharvill@visa.com">eharvill@visa.com</a></p><p><a href="mailto:pcohen@visa.com">pcohen@visa.com</a></p><p><a href="mailto:michelle.mulkey@fleishman.com">michelle.mulkey@fleishman.com</a></p><p><a href="mailto:jalderma@visa.com">jalderma@visa.com</a></p><p><a href="mailto:rmartin@visa.com">rmartin@visa.com</a></p><p><a href="mailto:globalmedia@visa.com">globalmedia@visa.com</a></p><p><a href="mailto:jmcgowan@visa.com">jmcgowan@visa.com</a></p><p></p><p> </p><p>Visa Europe</p><p>E-mail: <a href="mailto:akamin@visa.com">akamin@visa.com</a></p></blockquote><p></p>
[QUOTE="ManojManathunga, post: 13589170, member: 428099"] If you have an issue with the banks / paypal payments below are the persons and contacts that you need to email other than the banks. Banks are answerable to all these people.... specially the financial ombudsman. Please read the customer charter document from central bank which you can use know you rights.... [URL]http://www.cbsl.gov.lk/pics_n_docs/09_lr/_docs/directions/bsd/BSD_2011/bsd_D_2011_8_Customer_Charter.pdf[/URL] read about the payments and settlement act [URL]http://www.cbsl.gov.lk/pics_n_docs/09_lr/_docs/acts/Paymt_&_setmt_sys_act.pdf[/URL] [B][B]The Financial Ombudsman Sri Lanka[/B] Website : [URL="http://www.financialombudsman.lk"]www.financialombudsman.lk[/URL] Email : [EMAIL="fosril@sltnet.lk"]fosril@sltnet.lk[/EMAIL] Telefax : +94 11 259 5625 Telephone : +94 11 259 5624 The Financial Ombudsman Sri Lanka No 143A, Vajira Road, Colombo 5. [/B] [B][B] Central Bank Sri Lanka Bank Supervision Department [/B] No. 30, Janadhipathi Mawatha Central Bank of Sri Lanka, Colombo 1 Sri Lanka Tele: 94-11-2477100, 2477096, 2477119 Fax: 94-11-2477711 Email: [EMAIL="banksup@cbsl.lk"]banksup@cbsl.lk[/EMAIL] [B]Department of Supervision of Non-Bank Financial Institutions [/B] No. 30, Janadhipathi Mawatha Central Bank of Sri Lanka, Colombo 1 Sri Lanka Tele: 94-11-2477500, 2477021 Fax: 94-11-2477738 Email: [EMAIL="snbfi@cbsl.lk"]snbfi@cbsl.lk[/EMAIL] [B]Head Office [/B] Central Bank of Sri Lanka P.O. Box 590, 30, Janadhipathi Mawatha, Colombo 01 Sri Lanka . Tel : 94 -11 -2477000, 94 -11 -2440330, 94 -11 -2330220 E-mail: [EMAIL="cbslgen@cbsl.lk"]cbslgen@cbsl.lk[/EMAIL] [B]Centrel for Banking Studies [/B] No. 58, Sri Jayewardenepura Mawatha Rajagiriya Tel: 94 - 11 2477840 Fax: 94 -11 2867384 E-mail: [EMAIL="cbs@cbsl.lk"]cbs@cbsl.lk[/EMAIL] [B]Department of Communications [/B] Tower 5, Level 9 30, Janadhipathi Mawatha, Colombo 1 Tel: 94 -11 2477418 Fax: 94 – 11 2346304 Email: [EMAIL="dcommunications@cbsl.lk"]dcommunications@cbsl.lk[/EMAIL] Visa Payments [/B] [EMAIL="AskVisaUSA@visa.com"]AskVisaUSA@visa.com[/EMAIL] [EMAIL="globalmedia@visa.com"]globalmedia@visa.com[/EMAIL] [EMAIL="stoffoli@visa.com"]stoffoli@visa.com[/EMAIL] [EMAIL="lmokri@visa.com"]lmokri@visa.com[/EMAIL] [EMAIL="elswanso@visa.com"]elswanso@visa.com[/EMAIL] [EMAIL="cparazzo@visa.com"]cparazzo@visa.com[/EMAIL] [EMAIL="ahadzibe@visa.com"]ahadzibe@visa.com[/EMAIL] [EMAIL="rdonovan@visa.com"]rdonovan@visa.com[/EMAIL] [EMAIL="tcarr@visa.com"]tcarr@visa.com[/EMAIL] [EMAIL="npanter@visa.com"]npanter@visa.com[/EMAIL] [EMAIL="rhacker@visa.com"]rhacker@visa.com[/EMAIL] [EMAIL="rjones@visa.com"]rjones@visa.com[/EMAIL] [EMAIL="sanchu@visa.com"]sanchu@visa.com[/EMAIL] [EMAIL="eharvill@visa.com"]eharvill@visa.com[/EMAIL] [EMAIL="pcohen@visa.com"]pcohen@visa.com[/EMAIL] [EMAIL="michelle.mulkey@fleishman.com"]michelle.mulkey@fleishman.com[/EMAIL] [EMAIL="jalderma@visa.com"]jalderma@visa.com[/EMAIL] [EMAIL="rmartin@visa.com"]rmartin@visa.com[/EMAIL] [EMAIL="globalmedia@visa.com"]globalmedia@visa.com[/EMAIL] [EMAIL="jmcgowan@visa.com"]jmcgowan@visa.com[/EMAIL] Visa Europe E-mail: [EMAIL="akamin@visa.com"]akamin@visa.com[/EMAIL] [/QUOTE]
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