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Message: <blockquote data-quote="nadman" data-source="post: 13234842" data-attributes="member: 11100">Well this is my experience with slt-First of all I must say that I have had my unlimited ADSL connection with slt for about 6 years or so and I have had no problems with them till now.In the beginning of this month I noticed that my adsl speed had been greatly reduced.So I called their hot line and made a complaint which they noted down and promised to resolve and call me back by the end of the day.Because they failed to call me back I called the hot line a second time and made the same complaint again.It was then that I was informed that my speed had been reduced due to excessive usage.When I told them that I had a unlimited line they said that they couldn't do anything about it and that I should meet with and talk to their regional manager.As I live in nugegoda I went to see their branch manager the next day.He was very uncooperative and refused to hear any of my complaints.When I told him that my connection was unlimited his reply simply was"it is still unlimited but at a slower speed".The only concession he gave me was removing me from the blacklisted user pool,however he told me that if I download over 20gb(5gb lesser than the 25gb allowed to the new limited connections) I will be black listed again.So the next day I went to lankabell and filed an application for a 1mb unlimited connection.The day after filing the application the lankabell technicians came to my house and set up my new connection.I have been using my new lankabell connection for the past few days and have no complaints as of yet and recommend it to anyone who has been having issues with slt.</blockquote>

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