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Message: <blockquote data-quote="topkollek" data-source="post: 30288758" data-attributes="member: 510150">මෙන්න මේක උඹේ විස්තර දාල යවපන්[Your Name][Your Address][Date]Sri Lanka Telecom PLCCTO Ground Floor,Lotus Road,Colombo 01.Dear Sir/Madam,Subject: Response to Letter of Demand and Termination - Account No. [Your Account Number]I am in receipt of your letter dated 14.10.2024, demanding payment of an alleged outstanding balance of Rs. 7,529.46. I find the tone and content of this letter both inappropriate and unjustified, considering the history of service and billing issues I have experienced with your organization.First and foremost, I categorically reject the assertion that I have “wrongfully and unlawfully” failed to settle my account. I have made payments in good faith, based on the understanding that I am receiving accurate and transparent billing for the services provided. If there are any arrears, they are likely due to billing errors on your end rather than any negligence on my part.I demand that Sri Lanka Telecom provides a detailed, itemized breakdown of the charges allegedly leading to this outstanding balance, including any subscriptions, fees, or other charges. I expect full transparency and clarity on this matter before considering any further payment.Furthermore, your threat to terminate services without due diligence in verifying this balance is unacceptable. I will not tolerate any service disruptions until this issue is thoroughly investigated and resolved to my satisfaction. Should there be any unwarranted service interruptions or further unwarranted demands, please be advised that I am prepared to pursue all available avenues, including legal action, to protect my rights as a consumer.I expect a prompt and accurate response within the next 7 days, including a written apology for the accusatory tone of your letter. Should you fail to provide the requested documentation and adjustment, I will escalate this matter to the relevant regulatory bodies and consumer protection authorities.Thank you for your immediate attention to this matter. I look forward to your prompt compliance.Yours sincerely,[Your Name]</blockquote>

Verification: Nawa warak dahaya keeyada? (Namaya wadi kireema dahaya)

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