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Message: <blockquote data-quote="Lich" data-source="post: 5427640" data-attributes="member: 6"><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “I’m trying to add an FTP user, and I can’t figure out what to do.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Me: “Alright, sir. I see that this is on a server for which you declined a support contract. All I can do is to direct you to the help center article that will instruct you how to do this; I can’t add it for you, or walk you through it.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “Look, all I’m trying to do is add an FTP user.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Me: “Sir, when you purchased this server we offered a support contract, which you declined–”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “I just want to add an FTP user! You should be able to do that for me!”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Me: “–and when you declined the support contract, you had to click on a button to accept full responsibility for managing your server.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “This isn’t a server management issue. I’m just trying to add an FTP user.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Me: “Sir, true or false? You purchased this server from us.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “True.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Me: “You declined the support contract, true or false?”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “True.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Me: “And you accepted full responsibility for managing the server, true or false?”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “True.”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Me: “…so, why are you asking me?”</span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px">Customer: “…” *click*</span></p></blockquote><p></p>

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