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Message: <blockquote data-quote="meeka" data-source="post: 26329783" data-attributes="member: 130596"><a href="http://www.trc.gov.lk/consumers/faq.html" target="_blank">http://www.trc.gov.lk/consumers/faq.html</a><table style='width: 100%'><tr><td>How do I make consumer complaints to TRCSL? •    In respect to an issue perceived by you as a cause for a complaint concerning telecommunication services you are kindly requested to first seek redress from your telephone operator. After making the complaint: 1.    You must keep a record of  any  complaints made, e.g. copies of the complaint and previous correspondence if any, reference   number given to you if a complaint is lodged over the telephone , names of the person/s you spoke to if available , the date of the complaint   and the answer/s received etc. 2.   Please allow your operator some reasonable time to process the complaint. 3.    You may follow up by talking to them over the telephone. If you do not receive a satisfactory answer to your problem within a reasonable period of time, you may then at this stage send a written complaint to the Commission.</td></tr></table></blockquote>

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