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Message: <blockquote data-quote="Gamane" data-source="post: 11934249" data-attributes="member: 186444">If you come across with a motherboard problem during the warranty period, they will replace the motherboard with a refurbished motherboard. This happened to me. One of my laptops had a spontaneous booting problem. They replaced with a new (refurbished) motherboard. Then two days later, sound didn't work. Second time when they replaced the motherboard, it didn't work at all. It was dead on arrival. The repair was done on-site. Later, I sent an email to regional head of sales. He appointed the European tech support to handle my case. Support guy tried to persuade me to get the system to one of their service centres and run a thorough check-up. But, they said it will be again a refurbished motherboard. I didn't accept that and told them to take away my laptop. They tried 3 days to find a new motherboard, but they could not. In other words, they had no new motherboards globally. They finally replaced the laptop with a new one. Of course a newer model. Old one was E6510 and the new one they sent me is E6520.</blockquote>

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