Money suddenly disappearing from my Bank Of Ceylon account. Sometimes Rs. 5000/- just disappears, another month Rs 3000 vanished.
When I called the head office in Colombo they said they have no idea what happened. They won't say what happened or take responsibility for the error, and they won't give the money back.
I have a friend who also used to have this problem with money suddenly vanishing from his Bank Of Ceylon Savings account. He got sick of it, consulted a lawyer and decided it was not worth the trouble for a lawsuit and simply moved on to Commercial Bank. But he lost around a total of Rs. 45,000/-
According to a banking consultant I spoke to he says that nowadays none of the youth, or 20-30 somethings go to the Bank of Ceylon anymore. Everyone now banks at Commercial or Seylan or Sampath banks. Bank of Ceylon is now mostly used by really old people. Their business is dying along with the customers.
He believes that the bank must be skimping money from user accounts on a regular basis to compensate for lost revenue from the younger generation.
Also recently I went to get some money from the Bank of Ceylon Keselwatta branch. I withdrew 18,000 using my Mastercard debit card. All I got was 17 thousand Rupee notes and a fifty Rupee note! SO I am at a loss for Rs 950/-.
I went immediately inside and complained to the manager. Without making an effort to check the ATM data or any such thing she said, that this couldn't possibly happen, and that it wasn't their fault and that they cannot compensate for my loss.
If I wanted them to check the video data from the ATM surveillance camera that I would need to submit a request in writing to the Head Office in Colombo.
So this is the sad state of the Bank of Ceylon. They use such horrible tactics such as ATM fraud to keep their earnings within the limit.
They insert fifty or hundred Rupee bills instead of Rs 1000/- notes so when the user withdraws from the ATM they get a lower amount but their account is debited the full amount that they typed into the machine!
The profits made from such ATM fraud must be vast and my banking consultant I spoke to said that he has been hearing of such ATM money inconsistencies from Bank of Ceylon branches as far apart as Anuradhapura and Kurunegala!
So this is the sad state of a once great bank.
Due to the rise and popularity of competing banks they have been forced to resort to underhand tactics to keep their earnings and pay their staff.
Please be aware of this when using the Bank of Ceylon accounts and ATM machines.
Update- received a threatening phone call from Bank of Ceylon senior executive telling me to pull down this page and other forum threads or suffer a lawsuit. Will update regularly.
When I called the head office in Colombo they said they have no idea what happened. They won't say what happened or take responsibility for the error, and they won't give the money back.
I have a friend who also used to have this problem with money suddenly vanishing from his Bank Of Ceylon Savings account. He got sick of it, consulted a lawyer and decided it was not worth the trouble for a lawsuit and simply moved on to Commercial Bank. But he lost around a total of Rs. 45,000/-
According to a banking consultant I spoke to he says that nowadays none of the youth, or 20-30 somethings go to the Bank of Ceylon anymore. Everyone now banks at Commercial or Seylan or Sampath banks. Bank of Ceylon is now mostly used by really old people. Their business is dying along with the customers.
He believes that the bank must be skimping money from user accounts on a regular basis to compensate for lost revenue from the younger generation.
Also recently I went to get some money from the Bank of Ceylon Keselwatta branch. I withdrew 18,000 using my Mastercard debit card. All I got was 17 thousand Rupee notes and a fifty Rupee note! SO I am at a loss for Rs 950/-.
I went immediately inside and complained to the manager. Without making an effort to check the ATM data or any such thing she said, that this couldn't possibly happen, and that it wasn't their fault and that they cannot compensate for my loss.
If I wanted them to check the video data from the ATM surveillance camera that I would need to submit a request in writing to the Head Office in Colombo.
So this is the sad state of the Bank of Ceylon. They use such horrible tactics such as ATM fraud to keep their earnings within the limit.
They insert fifty or hundred Rupee bills instead of Rs 1000/- notes so when the user withdraws from the ATM they get a lower amount but their account is debited the full amount that they typed into the machine!
The profits made from such ATM fraud must be vast and my banking consultant I spoke to said that he has been hearing of such ATM money inconsistencies from Bank of Ceylon branches as far apart as Anuradhapura and Kurunegala!
So this is the sad state of a once great bank.
Due to the rise and popularity of competing banks they have been forced to resort to underhand tactics to keep their earnings and pay their staff.
Please be aware of this when using the Bank of Ceylon accounts and ATM machines.
Update- received a threatening phone call from Bank of Ceylon senior executive telling me to pull down this page and other forum threads or suffer a lawsuit. Will update regularly.
