First of all this is not any kind of d*ck liking or d*ck sucking post, today i experience terrible and the worst warranty issue for like few hours, so this is how it went!!!
you can find what happened before from here
Well i bought this 760gtx vga from Shad Digital it was like 8 months before not even a Year i finally got to know where is the stock came from, it was took from Redline from the first Batch (they got 10 vga's)
My warranty is bound with Shad Digital so i have no rights to ask from Redline to gave me a backup card for my current works, so Shad Digital took that point and asks me to come to their shop and they will personally come and will give me a option for this trouble, as they told they did
before these things i personally called Few people in Redline Manager He didn't answer the phone, Short guy 2nd Owner he didn't answer and he called me back in the morning and i ask for is their any stock available for 760gtx he said no at least when it will be arrive ? and he say's no eta, they i called one of my school friend and he wasn't much helpful i ask for a help that when the stock arrives can you please inform me he said it will update on our page so look for it so now i have to keep stare at their page not helpful, so under all these i ask from Shad what's going on what's gonna happen they dais the same that Redline aren't giving any Date or backups so they want me to come to their shop and deal with this personally,
so i went to the shop, One of Shad Digital guy came with me (Mr:Rizvi) i really appreciate his help today one of the best Customer Service i experienced in srilanka Today,
he and i went to Redline and ask from them for help and i needed a backup card because it took so long, and i have 2 movies on editing plus gaming yes that's why i did bought that sh*t so Mr:Rizvi ask from them what they can do for this issue, they said they can't do anything they just do the deal that's all you guys are the buyer we just selling, you are the responsible to give customer a backup vga we are not, so Mr:Rizvi said that their guy told them a different story he said that he told him they will arrange a new temporary vga for this issue, however there was a argument and Mr:Rizvi called his manager and asks what can they do and manager took it from their and called the Redline manager and at that time Redline manager Apologies what happened there and said he will look in to this but didn't solved the problem,
after this Mr:Rizvi I went back to the Shad Digital shop and he arrange me a new VGA CARD from original MSI dealer and he went his own bike and personally brought me the vga and they all were very pleasant and very helpful, very best customer service i can gurantee
Redline have many service issues now, their customer service is worst plus their items and warranty, they are taking so long to give an warranty, so if you don't want to experience bad customer service don't go their, they are telling you they will give backup vga's and fast warranty claiming and all they all are lies,
i took few hours to type this sh*t because what shad Digital people did today was amazing, i never knew there will be this kind of best service that we can take from absolutely from srilanka it was amazing.
No hard feelings Redline Plus no support to you at all.
you can find what happened before from here
Well i bought this 760gtx vga from Shad Digital it was like 8 months before not even a Year i finally got to know where is the stock came from, it was took from Redline from the first Batch (they got 10 vga's)
My warranty is bound with Shad Digital so i have no rights to ask from Redline to gave me a backup card for my current works, so Shad Digital took that point and asks me to come to their shop and they will personally come and will give me a option for this trouble, as they told they did
before these things i personally called Few people in Redline Manager He didn't answer the phone, Short guy 2nd Owner he didn't answer and he called me back in the morning and i ask for is their any stock available for 760gtx he said no at least when it will be arrive ? and he say's no eta, they i called one of my school friend and he wasn't much helpful i ask for a help that when the stock arrives can you please inform me he said it will update on our page so look for it so now i have to keep stare at their page not helpful, so under all these i ask from Shad what's going on what's gonna happen they dais the same that Redline aren't giving any Date or backups so they want me to come to their shop and deal with this personally,
so i went to the shop, One of Shad Digital guy came with me (Mr:Rizvi) i really appreciate his help today one of the best Customer Service i experienced in srilanka Today,
he and i went to Redline and ask from them for help and i needed a backup card because it took so long, and i have 2 movies on editing plus gaming yes that's why i did bought that sh*t so Mr:Rizvi ask from them what they can do for this issue, they said they can't do anything they just do the deal that's all you guys are the buyer we just selling, you are the responsible to give customer a backup vga we are not, so Mr:Rizvi said that their guy told them a different story he said that he told him they will arrange a new temporary vga for this issue, however there was a argument and Mr:Rizvi called his manager and asks what can they do and manager took it from their and called the Redline manager and at that time Redline manager Apologies what happened there and said he will look in to this but didn't solved the problem,
after this Mr:Rizvi I went back to the Shad Digital shop and he arrange me a new VGA CARD from original MSI dealer and he went his own bike and personally brought me the vga and they all were very pleasant and very helpful, very best customer service i can gurantee
Redline have many service issues now, their customer service is worst plus their items and warranty, they are taking so long to give an warranty, so if you don't want to experience bad customer service don't go their, they are telling you they will give backup vga's and fast warranty claiming and all they all are lies,
i took few hours to type this sh*t because what shad Digital people did today was amazing, i never knew there will be this kind of best service that we can take from absolutely from srilanka it was amazing.
No hard feelings Redline Plus no support to you at all.
