TRCSL Complain හෙලුප්

sandunrulz.s

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  • Dec 2, 2011
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    Haven
    බ්‍රදර්ස් TRCSL එකට complain එකක් දාන්නේ කොහොමද ? online පුලුවන්ද ?
     

    meeka

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  • Oct 1, 2008
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    http://www.trc.gov.lk/consumers/faq.html

    How do I make consumer complaints to TRCSL?

    • In respect to an issue perceived by you as a cause for a complaint concerning telecommunication services you are kindly requested to first seek redress from your telephone operator. After making the complaint:

    1. You must keep a record of any complaints made, e.g. copies of the complaint and previous correspondence if any, reference number given to you if a complaint is lodged over the telephone , names of the person/s you spoke to if available , the date of the complaint and the answer/s received etc.

    2. Please allow your operator some reasonable time to process the complaint.

    3. You may follow up by talking to them over the telephone.

    If you do not receive a satisfactory answer to your problem within a reasonable period of time, you may then at this stage send a written complaint to the Commission.
     

    sandunrulz.s

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    mokak sambandyen da
    lankabell එකට. මම 5 years router එක use කලා. 7500 refundable deposit එකක් තියල ඒ දවස් වල ගත්තෙ. දැන් කියනව අවරුදු 5ක් ගිහින් අයින් කරනකොට deposit refund කරන්නෙ නැහැ කියල. එහෙම එකක් agreement එකේ නැහැ නෙ. high ping case එකක් දැන් 48 hrs ගිහින් තවම හදල නැහැ. එපාවෙනවා නෙ අයින් කරල slt වලට මාරුවෙන්න බැලුවේ.

    http://www.trc.gov.lk/consumers/faq.html

    How do I make consumer complaints to TRCSL?

    • In respect to an issue perceived by you as a cause for a complaint concerning telecommunication services you are kindly requested to first seek redress from your telephone operator. After making the complaint:

    1. You must keep a record of any complaints made, e.g. copies of the complaint and previous correspondence if any, reference number given to you if a complaint is lodged over the telephone , names of the person/s you spoke to if available , the date of the complaint and the answer/s received etc.

    2. Please allow your operator some reasonable time to process the complaint.

    3. You may follow up by talking to them over the telephone.

    If you do not receive a satisfactory answer to your problem within a reasonable period of time, you may then at this stage send a written complaint to the Commission.
    record තියෙනව. issue එකක් හදන්න දාපු tickets SMS තියෙනව. ඇති වෙයි නේද. මම trcsl ගිහින් complain දාන්න ඕනෙද ?
    ------ Post added on Apr 23, 2021 at 5:40 PM
     
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    meeka

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  • Oct 1, 2008
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    lankabell එකට. මම 5 years router එක use කලා. 7500 refundable deposit එකක් තියල ඒ දවස් වල ගත්තෙ. දැන් කියනව අවරුදු 5ක් ගිහින් අයින් කරනකොට deposit refund කරන්නෙ නැහැ කියල. එහෙම එකක් agreement එකේ නැහැ නෙ. high ping case එකක් දැන් 48 hrs ගිහින් තවම හදල නැහැ. එපාවෙනවා නෙ අයින් කරල slt වලට මාරුවෙන්න බැලුවේ.


    record තියෙනව. issue එකක් හදන්න දාපු tickets SMS තියෙනව. ඇති වෙයි නේද. මම trcsl ගිහින් complain දාන්න ඕනෙද ?
    ------ Post added on Apr 23, 2021 at 5:40 PM

    yanna oni nathi wei. call or mail ekak dala balanna okkoma wisthara kiyala.
    refundable deposit eka ehema denne nathuwa inna bane? agreement eka koheda tiyenne.

    TRC
    If you have any inquiry, feel free to contact us.
    Telecommunications Regulatory Commission of Sri Lanka,
    No. 276, Elvitigala Mawatha,
    Colombo 08,
    WP, Sri Lanka.


    Email : [email protected]
    Phone : +94 11 2689345
    : 1900
    Fax : +94 11 2689341
    Website : www.trc.gov.lk
     
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    sandunrulz.s

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  • Dec 2, 2011
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    Haven
    yanna oni nathi wei. call or mail ekak dala balanna okkoma wisthara kiyala.
    refundable deposit eka ehema denne nathuwa inna bane? agreement eka koheda tiyenne.

    TRC
    If you have any inquiry, feel free to contact us.
    Telecommunications Regulatory Commission of Sri Lanka,
    No. 276, Elvitigala Mawatha,
    Colombo 08,
    WP, Sri Lanka.


    Email : [email protected]
    Phone : +94 11 2689345
    : 1900
    Fax : +94 11 2689341
    Website : www.trc.gov.lk
    router eka gannakota dunna bill eke. bill එක හොයාගන්න නැහැ නෙ බලන්න. මල පැනල bill එක බලන්නෙත් නැතිව customer care එකට කියවගෙන කියවගෙන ගියා. ආර්කෙඩ් එකේ මතක විදියට කිව්වේ අයින් කරනකොට deposit එක දෙනව කියල.
     

    meeka

    Well-known member
  • Oct 1, 2008
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    router eka gannakota dunna bill eke. bill එක හොයාගන්න නැහැ නෙ බලන්න. මල පැනල bill එක බලන්නෙත් නැතිව customer care එකට කියවගෙන කියවගෙන ගියා. ආර්කෙඩ් එකේ මතක විදියට කිව්වේ අයින් කරනකොට deposit එක දෙනව කියල.

    Bill nam oni wei refund ganna
     
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