1. Ticket Management System 🎫
Customer issue එක automatically ticket එකක් විදිහට create වෙන්න
Priority (High/Medium/Low) set කරන්න
Status tracking (Open, In Progress, Resolved, Closed)
SLA (Service Level Agreement) tracking
👉 මේක support CRM එකක core feature එක
2. Multi-Channel Support 📞💬📧...