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Message: <blockquote data-quote="madboyxxx" data-source="post: 29879215" data-attributes="member: 269622">☎ Government 19XX Hotlines: 40% of Shortcodes Unanswered, 11 Numbers Don't Connect - Sunday Times<img class="smilie smilie--emoji" loading="lazy" alt="⭕" title="Hollow red circle    :o:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/2b55.png" data-shortname=":o:" /> 40% of 65 government hotlines surveyed went unanswered, with lines cut due to 'No answer' or 'lack of connection'.<img class="smilie smilie--emoji" loading="lazy" alt="⭕" title="Hollow red circle    :o:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/2b55.png" data-shortname=":o:" /> 11 phone numbers did not connect, while 6 automatically informed callers that agents wouldn't respond.<img class="smilie smilie--emoji" loading="lazy" alt="⭕" title="Hollow red circle    :o:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/2b55.png" data-shortname=":o:" /> 3 numbers were busy during multiple attempts, and 9 had a wait time of over 10 minutes <img class="smilie smilie--emoji" loading="lazy" alt="⏰" title="Alarm clock    :alarm_clock:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/23f0.png" data-shortname=":alarm_clock:" />.<img class="smilie smilie--emoji" loading="lazy" alt="⭕" title="Hollow red circle    :o:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/2b55.png" data-shortname=":o:" /> Critical areas affected include anti-human trafficking, tourist information, and the Human Rights Commission <img class="smilie smilie--emoji" loading="lazy" alt="🇱🇰" title="Flag: Sri Lanka    :flag_lk:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f1f1-1f1f0.png" data-shortname=":flag_lk:" />.<img class="smilie smilie--emoji" loading="lazy" alt="⭕" title="Hollow red circle    :o:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/2b55.png" data-shortname=":o:" /> Officials at TRCSL say they monitor traffic to 3-4-digit shortcodes and request justification from relevant bodies if they're underutilised.<img class="smilie smilie--emoji" loading="lazy" alt="⭕" title="Hollow red circle    :o:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/2b55.png" data-shortname=":o:" /> Some phone numbers might not be working if the phone bill hasn't been paid, according to TRCSL officials. <img class="smilie smilie--emoji" loading="lazy" alt="⭕" title="Hollow red circle    :o:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/2b55.png" data-shortname=":o:" /> To obtain a 19XX shortcode, state institutions must pay Rs. 600,000 a year.Source: numbers.lk</blockquote>

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