Avoid buying from Barclays! - this is something happen to me few days back and i thought i should let you know how do these people do their business..
I bought an Asus EAH4870 1G DK graphic card for 39500/= from Barclays. The sales service was very pleasant and informative. I was happy.
After I installed the VGA I tried to play some games to test its performance. I started with crysis warhead. the game was very smoothly running with high FPS under high settings on my 22" monitor with 1680 X 1050 resolution. After few mins, the PC restarted automatically. When ever I try to play crysis, after about 2 mins the pc was getting restarted.
I found that the same thing was happening with NFS Undercover and Furmark stress software as well.
I went to the barclays and they sent me to their technical department,then they told me that they will send the VGA to the place where they bought it from and they will inform me tomorrow after testing the VGA, and they asked me the names of games i've been playing. I gave crysis warhead and undercover names.
Next day: I went to the barclays and they told me that their agent is telling me that the card is working perfectly and they sent me to that place. it was a small computer shop in the lane in the opposite direction of the Majestic City. They were playing Most Wanted when I was going there with a guy from barclays.
They told me that they have played the Most Wanted in the whole night and nothing happen to the VGA.
I told them that they should test it with a newly released game with high settings that could stress the GPU instead of old games. after hours of debating, they agree to run the Furmark Stress test software and the pc crashed after about 2mins with a temp of 76.
The guy was walking in the room here and there while thinking and he was looks like about to kill himself!
and after about 15min he told me that he will give a replacement.
then he went inside the shop and after about 30 mins came back and told me that he cant trust those stress test softwares
and told me that
" we have even already bought a game DVD for rs 250 just to test it and now we cant give you replacement just because it is restarting OCCASIONALLY"
So I have spent 39500 RS and how can I take back that Faulty VGA without asking for a replacement just because he has spent 250rs to test it????
then the guy went inside again and I heard he talking with some people for about 2 hours.
after he appeared with another very old-dirty looking same model GPU and he tested it and showed me that the same problem is happening.
They he told me to take my GPU and go back home since the other one is also faulty, or else he said that he could send the GPU to the Asus corporation in Singapore and it could take few months to test it and send it back!!! WTF!
I said that I cant take a faulty GPU after spending 39500rs and then they told me that they need to test it with the game i played and told me to bring the crysis.
Next Day:
I went to them with crysis, farcry 2, undercover and gave them to the barclays. they said they will inform me the result next day
Nex Day:
Barclays guyz told me that their so called Asus agent has played the game and confirmed that it is working perfectly and they told me to go to that shop and take the VGA back.
I went their and they booted the PC with the VGA hooked up, with a 15inch monitor
they fired up the crysis warhead and told me that they have been playing the game all over the night and its working perfectly. and they told that they have finished the game as well..
Then they asked me to play the game, it was a mission to drive a kind of a vehicle and I pressed the arrow keys and drove it. after about 10 seconds, the pc crashed. they asked me to reboot it and play again. and again it crashed in the same way after about 2 mins how do they have completed the game if it cannot be played 2 mins continuously?
after that i went to the barclays and told the story, barclays was supposed to receive a credit order from their agent and i was supposed to receive the refund from barclays. they took that as an advantage and it became an advantage to me as well.. I heard they speak over the phone about getting the refund and then they informed me that they will refund me once their agent refund them.
next day i received the refund. and the barclays told me to bring the all accessories including the polythene bag that the VGA was wrapped. yes! they gonna sell it again
they refunded me because they dont have any more VGA cards or... all of their VGA cards have the same problem.. maybe some faulty stock is brought to SL and selling them ? could be.
I bought an Asus EAH4870 1G DK graphic card for 39500/= from Barclays. The sales service was very pleasant and informative. I was happy.
After I installed the VGA I tried to play some games to test its performance. I started with crysis warhead. the game was very smoothly running with high FPS under high settings on my 22" monitor with 1680 X 1050 resolution. After few mins, the PC restarted automatically. When ever I try to play crysis, after about 2 mins the pc was getting restarted.
I found that the same thing was happening with NFS Undercover and Furmark stress software as well.
I went to the barclays and they sent me to their technical department,then they told me that they will send the VGA to the place where they bought it from and they will inform me tomorrow after testing the VGA, and they asked me the names of games i've been playing. I gave crysis warhead and undercover names.
Next day: I went to the barclays and they told me that their agent is telling me that the card is working perfectly and they sent me to that place. it was a small computer shop in the lane in the opposite direction of the Majestic City. They were playing Most Wanted when I was going there with a guy from barclays.
They told me that they have played the Most Wanted in the whole night and nothing happen to the VGA.
I told them that they should test it with a newly released game with high settings that could stress the GPU instead of old games. after hours of debating, they agree to run the Furmark Stress test software and the pc crashed after about 2mins with a temp of 76.
The guy was walking in the room here and there while thinking and he was looks like about to kill himself!
and after about 15min he told me that he will give a replacement.
then he went inside the shop and after about 30 mins came back and told me that he cant trust those stress test softwares
and told me that
" we have even already bought a game DVD for rs 250 just to test it and now we cant give you replacement just because it is restarting OCCASIONALLY"
So I have spent 39500 RS and how can I take back that Faulty VGA without asking for a replacement just because he has spent 250rs to test it????
then the guy went inside again and I heard he talking with some people for about 2 hours.
after he appeared with another very old-dirty looking same model GPU and he tested it and showed me that the same problem is happening.
They he told me to take my GPU and go back home since the other one is also faulty, or else he said that he could send the GPU to the Asus corporation in Singapore and it could take few months to test it and send it back!!! WTF!
I said that I cant take a faulty GPU after spending 39500rs and then they told me that they need to test it with the game i played and told me to bring the crysis.
Next Day:
I went to them with crysis, farcry 2, undercover and gave them to the barclays. they said they will inform me the result next day
Nex Day:
Barclays guyz told me that their so called Asus agent has played the game and confirmed that it is working perfectly and they told me to go to that shop and take the VGA back.
I went their and they booted the PC with the VGA hooked up, with a 15inch monitor
they fired up the crysis warhead and told me that they have been playing the game all over the night and its working perfectly. and they told that they have finished the game as well..Then they asked me to play the game, it was a mission to drive a kind of a vehicle and I pressed the arrow keys and drove it. after about 10 seconds, the pc crashed.
they asked me to reboot it and play again. and again it crashed in the same way after about 2 mins how do they have completed the game if it cannot be played 2 mins continuously? after that i went to the barclays and told the story, barclays was supposed to receive a credit order from their agent and i was supposed to receive the refund from barclays. they took that as an advantage and it became an advantage to me as well.. I heard they speak over the phone about getting the refund and then they informed me that they will refund me once their agent refund them.
next day i received the refund. and the barclays told me to bring the all accessories including the polythene bag that the VGA was wrapped.
yes! they gonna sell it again they refunded me because they dont have any more VGA cards or... all of their VGA cards have the same problem.. maybe some faulty stock is brought to SL and selling them ? could be.
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