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Message: <blockquote data-quote="Target Hoona" data-source="post: 26743043" data-attributes="member: 558749">Pls be paitent to read bellow conversation I had with Daraz Live Chat Rep.Yes madamWhy such a long time takenThat is the delivery timeline they has given madamMakesure that Daraz look at the best customer service+TimelineOkay madam <img class="smilie smilie--emoji" loading="lazy" alt="😊" title="Smiling face with smiling eyes    :blush:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f60a.png" data-shortname=":blush:" />Thanks but not satisfiedIt was my pleasure assisting you!                                                                                                               I want to make sure I have answered your question fully. I hope you will be able to take a moment to rate my service today so we can assist you better in the future. Hope that you will rate my service <img class="smilie smilie--emoji" loading="lazy" alt="😊" title="Smiling face with smiling eyes    :blush:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f60a.png" data-shortname=":blush:" /><img class="smilie smilie--emoji" loading="lazy" alt="🙌" title="Raising hands    :raised_hands:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f64c.png" data-shortname=":raised_hands:" /> Thank you for contacting Daraz! it's been a pleasure to assist you. If you require further information in future, please feel free to start a new chat.12:09contact service agentHello, I'm Bilal from Daraz. How may I help you today?Hi BilalHeyHow may I help you today?This iOrder #204346624967629 s regarding my orderNot dtelivered yeOrder #204346624967629The delivery has been failed12:12Can you rearrange deliverySorry it has been sent back to the seller, I will escalate a case to update the seller and will make sure that it will be refunded soonNormally Lk -DEX comes every day likeYes we do understandNo No I need an item what should I doYou have to place a new order <img class="smilie smilie--emoji" loading="lazy" alt="😥" title="Sad but relieved face    :disappointed_relieved:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f625.png" data-shortname=":disappointed_relieved:" />How do I utilize moneySAme party n same items i needYou will have to place a new order, and while placing you can select the payment method12:18payment method?YesHow can I use the same money that I paid without taking refundSorry, that cannot be done <img class="smilie smilie--emoji" loading="lazy" alt="😥" title="Sad but relieved face    :disappointed_relieved:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f625.png" data-shortname=":disappointed_relieved:" />Bilial give me an straightforward answerWhat can be done is that we can escalate and issue your refund and then you can place a new order12:23ts not my fault Its your delivery party's fault.. I can't wait  long timeWe feel deeply sorry about the issue that you have faced. Customer satisfaction means a lot to us, therefore we try our best to provide quality services, as our customers deserve the very best.Why Daraz cant take initiative and rearrange orderSince it is already sent back to the seller <img class="smilie smilie--emoji" loading="lazy" alt="😥" title="Sad but relieved face    :disappointed_relieved:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f625.png" data-shortname=":disappointed_relieved:" />It was on 4th if you would have contacted us by that time we could have escalated and checkWelcome back12:26Welcome back to the online customer service chatWithout my feedback, you cant take decisions since I have paid in fule with delivery chargesWe understand how you feel, we’re very sorry. We’re going to take care of this for you right now.Can I  get a Reference on this chat12:32Sure, I Will email it to you and escalate this case to arrange the refundIs there anything else, I can assist you with?When Can expect a refund then?Within the next 3 working days it will be issuedIf missed one day for delivery I think it should happen the same day.But still, my order says shipped status?Yes, we will ask to updateDon't look at delivery party concerns look at customer perspectiveYes we do understand <img class="smilie smilie--emoji" loading="lazy" alt="😥" title="Sad but relieved face    :disappointed_relieved:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f625.png" data-shortname=":disappointed_relieved:" />We as a supplier, if we failed to deliver on time we do Airfreight at our cost12:37Not canceling orderWe will make sure to prevent this from happening again. We're deeply sorry for dragging this for so long I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customersDeeply Disappointed customer due to PAndemic.</blockquote>

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