Pls be paitent to read bellow conversation I had with Daraz Live Chat Rep.
Yes madam
Why such a long time taken
That is the delivery timeline they has given madam
Makesure that Daraz look at the best customer service+Timeline
Okay madam
Thanks but not satisfied
It was my pleasure assisting you! I want to make sure I have answered your question fully. I hope you will be able to take a moment to rate my service today so we can assist you better in the future. Hope that you will rate my service
Thank you for contacting Daraz! it's been a pleasure to assist you. If you require further information in future, please feel free to start a new chat.
12:09
contact service agent
Hello, I'm Bilal from Daraz. How may I help you today?
Hi Bilal
Hey
How may I help you today?
This iOrder #204346624967629 s regarding my order
Not dtelivered ye
Order #204346624967629
The delivery has been failed
12:12
Can you rearrange delivery
Sorry it has been sent back to the seller, I will escalate a case to update the seller and will make sure that it will be refunded soon
Normally Lk -DEX comes every day like
Yes we do understand
No No I need an item what should I do
You have to place a new order
How do I utilize money
SAme party n same items i need
You will have to place a new order, and while placing you can select the payment method
12:18
payment method?
Yes
How can I use the same money that I paid without taking refund
Sorry, that cannot be done
Bilial give me an straightforward answer
What can be done is that we can escalate and issue your refund and then you can place a new order
12:23
ts not my fault Its your delivery party's fault.. I can't wait long time
We feel deeply sorry about the issue that you have faced. Customer satisfaction means a lot to us, therefore we try our best to provide quality services, as our customers deserve the very best.
Why Daraz cant take initiative and rearrange order
Since it is already sent back to the seller
It was on 4th if you would have contacted us by that time we could have escalated and check
Welcome back
12:26
Welcome back to the online customer service chat
Without my feedback, you cant take decisions since I have paid in fule with delivery charges
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now.
Can I get a Reference on this chat
12:32
Sure, I Will email it to you and escalate this case to arrange the refund
Is there anything else, I can assist you with?
When Can expect a refund then?
Within the next 3 working days it will be issued
If missed one day for delivery I think it should happen the same day.
But still, my order says shipped status?
Yes, we will ask to update
Don't look at delivery party concerns look at customer perspective
Yes we do understand
We as a supplier, if we failed to deliver on time we do Airfreight at our cost
12:37
Not canceling order
We will make sure to prevent this from happening again. We're deeply sorry for dragging this for so long I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customers
Deeply Disappointed customer due to PAndemic.
Yes madam
Why such a long time taken
That is the delivery timeline they has given madam
Makesure that Daraz look at the best customer service+Timeline
Okay madam
Thanks but not satisfied
It was my pleasure assisting you! I want to make sure I have answered your question fully. I hope you will be able to take a moment to rate my service today so we can assist you better in the future. Hope that you will rate my service
Thank you for contacting Daraz! it's been a pleasure to assist you. If you require further information in future, please feel free to start a new chat.12:09
contact service agent
Hello, I'm Bilal from Daraz. How may I help you today?
Hi Bilal
Hey
How may I help you today?
This iOrder #204346624967629 s regarding my order
Not dtelivered ye
Order #204346624967629
The delivery has been failed
12:12
Can you rearrange delivery
Sorry it has been sent back to the seller, I will escalate a case to update the seller and will make sure that it will be refunded soon
Normally Lk -DEX comes every day like
Yes we do understand
No No I need an item what should I do
You have to place a new order
How do I utilize money
SAme party n same items i need
You will have to place a new order, and while placing you can select the payment method
12:18
payment method?
Yes
How can I use the same money that I paid without taking refund
Sorry, that cannot be done
Bilial give me an straightforward answer
What can be done is that we can escalate and issue your refund and then you can place a new order
12:23
ts not my fault Its your delivery party's fault.. I can't wait long time
We feel deeply sorry about the issue that you have faced. Customer satisfaction means a lot to us, therefore we try our best to provide quality services, as our customers deserve the very best.
Why Daraz cant take initiative and rearrange order
Since it is already sent back to the seller
It was on 4th if you would have contacted us by that time we could have escalated and check
Welcome back
12:26
Welcome back to the online customer service chat
Without my feedback, you cant take decisions since I have paid in fule with delivery charges
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now.
Can I get a Reference on this chat
12:32
Sure, I Will email it to you and escalate this case to arrange the refund
Is there anything else, I can assist you with?
When Can expect a refund then?
Within the next 3 working days it will be issued
If missed one day for delivery I think it should happen the same day.
But still, my order says shipped status?
Yes, we will ask to update
Don't look at delivery party concerns look at customer perspective
Yes we do understand
We as a supplier, if we failed to deliver on time we do Airfreight at our cost
12:37
Not canceling order
We will make sure to prevent this from happening again. We're deeply sorry for dragging this for so long I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customers
Deeply Disappointed customer due to PAndemic.
but item eka faulted. matadeliver karana eka tiyan inna bane araka check koranakan
