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Message: <blockquote data-quote="Hasitha_84" data-source="post: 9442626" data-attributes="member: 297471">You are here : Support » Mobile » Billing » Billing Cycle & Format Billing Cycle & FormatBilling CycleCycle 1    From the 15th of each month to the 14th of the next month.Cycle 2    From the 5th of each month to the 4th of the next month.Bill Format01 - Invoice NumberEach individual bill will have its own unique 18-digit number.02 - Billing CycleThe period for which the bill is generated. As per the above e.g. January billing cycle is commenced from the 15th of December and ends on the 14th of January.03 - Account NumberAssigned account number for the particular connection.04 - Shows the previous months total balance dueShows the previous months total balance due As at 14th of that particular month Ex.(14th Mar 2005)05 - Shows the total payment made as at the last bill date06 - Is the current Billing Cycle07 - IDD Rerouting ChargesThe charges that appear are the IDD rerouting charges. The special IDD rates will apply as per the category of the country.08 - Indicates the payment location codeIndicates the payment location code, receipt number and the amount paid.09 - Monthly ServicesPost-paid connections are charged a monthly subscription fee on the basis of advance rental. For example May subscription fee will be charged in April. The rental will differ according to the package purchased.On the first month bill the monthly services will be charged on a pro rate basis (rental being charged only for the used period). This will also apply to package changes carried out during a particular billing cycle and all value added services where a rental is charged.e.g.: SMS/CLIPNote : If purchased on the 14 th of a particular month, only the advance rental will be applied.Detail bill - Rs. 75/- (per last 30 days).The customer needs to be physically present.Charging MethodologyFirst month rental (Pro rate)e.g.: Super 500 connection purchased on the 29th of January ’04.Rental * Number of days from connection to the end of the billing cycle.Prorate = -------------------------------------------------------------------------------------------------------Days in the month500 * 16Prorate = ----------------- = 258.0631The sum that will be indicated in the monthly services section will be Rs. 758.06. (Pro rate + advance rental of Rs. 500)10 - International Roaming ChargesThe total call charges that appear in the Automatic International roaming section will be indicated here. This will be the rate/s of the roaming operator of that particular country/s that the customer visits.Under this column calls received and dialed while on roaming will be shown. Incoming will be indicated by ‘I’ and outgoing ‘O’ (ref: below e.g.)SEQ.    DATE    TIME    PHONE NO    UNITS    RATE    SERV    TOTAL01    20.03.2005    22:47:42    9477000003    1    0    AUSTA    37.16002    21.03.2005    08:06:22    1210xxxxx    3    I    AUSTA    176.45003    21.03.2005    08:07:18    1210xxxxx    25    0    AUSTA    176.450As seen seq. no.1 it indicates an outgoing SMS, Seq. 2 indicates an incoming call and seq.3 an outgoing call.11 - Total Call ChargesThe total of all-local, IDD and rerouted call charges, SMS and GPRS will be shown under this section. A breakdown of the incoming and outgoing call charges could be viewed from the second page of the bill.12 - Miscellaneous ChargesWaivers to be given and additions to the bill appear under this section (Waivers will be shown with a minus sign in front).13 - Contract ChargesCertain packages are issued with a contract. A contract is an agreement between the subscriber andDialog Telekom PLC with a common understanding of legal terms and conditions to maintain a minimum call charge worth a certain amount each month failing which the balance will have to be paid by the customer. The contract differs according to the package. If the customer's call charges does not added up to the contract amount for a particular month the difference will be added to the bill as the contract charge.Charging MethodologyEg : Package with a monthly rental of 500 and a Contract charge of Rs. 1000. Call charges for the month is Rs. 400.Contract Charges = Total contract – (Rental + Call Charges)= 1500 - (500 + 400)= Rs. 600.00Note : on the first months bill the contract will be charged on a prorate basis.(Total Contract = Rental + Contract)14 Surcharges - A surcharge of 2% per month will be charged on the out standing balance, if payment is not made by the due date given on the bill. The late payment fee will be charged as follows :E.g. : Interest for Feb ’04 will be charged in the April '04 bill (every other month)Discount - A reduction from the full or a specified amount based on usage/volume is reflected as a discount. There are several types of discounts and the description of same is given on the 2nd page of the bill. The 1st page carries the summation of the discount.Eg : Blaster/Data discount.15 & 16 - Tax/LevyVATTax Invoice : If a customer is VAT registered he will receive an invoice with the tax amount shown separately. If the customer is not registered for VAT he will receive an invoice with the tax added to his call charges and rental.* Note : VAT will not be applicable for the Automatic International Roaming chargesFor a breakdown of tax components click here.17 - Amount DueThe date stated here indicates the due date for payment and the due amount for that particular month.How will you be charged after the line is temporarily disconnected?If there is an outstandingThe billing cycle in which the temporary disconnection is carried out the advance rental will be charged in the bill From the following month there will be no rental charges but a late payment fee (2%) will be charged for the non payment of the particular bills.If there is no outstandingThe billing cycle in which the temporary disconnection is carried out the advance rental will be charged in the bill From the next month onwards the customer will not receive a bill since the bill value will be zero.After permanently disconnectedIf a number is permanently disconnected there will be no charges for the particular month. The customer will not receive any bills. But the outstanding will appear in the customer account summary.</blockquote>

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