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Message: <blockquote data-quote="Lich" data-source="post: 23708" data-attributes="member: 6">Dialog GSM has introduced a new service called * Call (Star Call). Just beaware since this happned to me last saturday. 17th June 2006.Last Saturday I saw an exciting news paper advertisement called "Dialog StarCalls". The advertisement said that the cost is only 2.50 Rs per Star Call,so I decided to give it a try.I used my KIT connection so that I can check the cost immediately after thecall. I did everything as given in the advertisement and it went fine.Finally got a sms saying ur cost for the Star Call is 2.94 Rs.  After that Icheck my account balance using 486. I had 319 rupees before this particularstar call and after that it was 275. This so called Star Call has cost me 44Sri Lankan Rupess. But the real drama began when I called customer supportto complain regarding this matter.I explained the whole thing to the customer support agent. He was trying hisbest to convince me saying that it is normal to have that amount since Ihave spent more than 2 mins on the star call and so on. When I argued withhim, he was trying very hard to convince me that the cost Rs.44 is due tothis special feature. Then I blasted the guy and he put me on hold and nevercame back.I regret that I could not get his name. But the time of the call was11.40am 17th June 2006 from my KIT no 0776214***. I called Dialogcustomersupport again and this time I made sure to get the guys name, This time itwas a person called UDESHAN. He seemed to know about my call and thecomplaint I made to the other agent. I asked what the previous agents namewas, but he didn't give it. Udeshan admitted that there is something wrongwith their end and lodged a complaint on behalf of me. (Complaint Number:397887) He said that the extra amount that was deducted from my accountbalance will be credited to my number within 3 days and that I will benotified about the same via a call and a SMS.Today is the 21st June and still I have not received the extra amount whichwas deducted from my account. I am sending this to you since its worth toget rid of this kind of people since they are *EATING our FUTURE TODAY. ***Regards:Manoj.</blockquote>

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