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Message: <blockquote data-quote="Yvette" data-source="post: 25022697" data-attributes="member: 251243"><p><span style="font-size: 18px">I brought dialog TV prepaid box  & asked dialog to cancel the postpaid connection & they sent following message please advise </span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">Thank you for contacting us.</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">Further to your e-mail note that, the mentioned Dialog TV is already in permanently disconnected state due credit actions.</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">However, in order for us to disconnect the connection upon the connection's holders request, we would require a signed request letter along with the NIC.</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">Further, the following charges will apply for to disconnect and hold the equipment;</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">1. A retainer fee of Rs. 250 for each of the first 3 months (Reconnection fee not applicable during this period but the accumulated retainer fee needs to be paid).</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">2. A reconnection fee of Rs. 1000 is applicable from the 4th month onwards up to the 6th month. You would be liable to pay reconnection fee on top of the accumulated monthly retainer fee.</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">3. The equipment will be taken back in the event of a failure to reconnect within the 1st 06 months.</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">Thanks & regards,</span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px">Bawan Mohomed</span></p><p><span style="font-size: 18px">Customer Support Team</span></p><p><span style="font-size: 18px">Dialog Axiata PLC</span></p></blockquote><p></p>

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