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<blockquote data-quote="pawanlk" data-source="post: 3858589" data-attributes="member: 34518"><p>OK. This is my experience after 23 days.</p><p>The model is ELECTRA CMB 500.</p><p>The bike is quite good with its maximum speed of 45Km/h. But its difficult to ride in night time due to the low power of lights.</p><p></p><p>The service provided from electra company is very poor. Last time I had to bring the bike to their office ( in park road) to repair. And they took one week for the repair.</p><p>Last week I had another problem, the bike stop working while lights are on. Then I called to after sales and they promised to send a mechanic withing two days. But later ( after 3days) their answer was, I can repair the bike by my self and only thing I have to is, remove the back light and then the bike will work !!!!!!! If I need to get a new bulb, I can buy it from their show room in negambo or piliyandala.</p><p>They are not providing warranty for bulbs and plastic parts ( perhaps more, I dont know).</p><p></p><p>When I called to their customer service manager, he told me as a rising company they cannot provide such a service and if I need I can return the bike and get 75% of paid money. (But they can not guarantee the date of return ) Good deal isn't it?</p></blockquote><p></p>
[QUOTE="pawanlk, post: 3858589, member: 34518"] OK. This is my experience after 23 days. The model is ELECTRA CMB 500. The bike is quite good with its maximum speed of 45Km/h. But its difficult to ride in night time due to the low power of lights. The service provided from electra company is very poor. Last time I had to bring the bike to their office ( in park road) to repair. And they took one week for the repair. Last week I had another problem, the bike stop working while lights are on. Then I called to after sales and they promised to send a mechanic withing two days. But later ( after 3days) their answer was, I can repair the bike by my self and only thing I have to is, remove the back light and then the bike will work !!!!!!! If I need to get a new bulb, I can buy it from their show room in negambo or piliyandala. They are not providing warranty for bulbs and plastic parts ( perhaps more, I dont know). When I called to their customer service manager, he told me as a rising company they cannot provide such a service and if I need I can return the bike and get 75% of paid money. (But they can not guarantee the date of return ) Good deal isn't it? [/QUOTE]
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