මේ ඇත්තම කස්ටමර් එක්ස්පිරියන්ස් එකක්.. මගේ මස්සිනා ඉඳලා තියනවා මේක වෙන වෙලාවේ.. එපා වෙච්ච පාර ඌත් හැරිලා ඇවිල්ල.....
හම්බ ගුබ්බෑයමට යන්වට හොඳ පාඩම....
Went to Elite last night with my wife to get some food since we felt hungry and we know a fact there food is tasty. We went an ordered a Shawarma, Chicken Submarine and a Club Sandwich and said to them it was take away. After making the order ,we waited , we waited and waited . 1 hour was gone and still there was no food. My wife who is expecting said let's go home since she had doubts that the food will not come at all. I said let's wait and told the man in the front desk to check the order since we have been waiting for a long time. He took my receipt and disappeared to the kitchen.
Another few minutes went and my wife went to the car as she could not take it anymore. Finally the food came and the man who was holding it was having a nice conversation with another person without giving us the food. I was like WTF??? I asked the front desk man again and he took the food from the guy and gave me. I was really damn annoyed.
After taking the food I complained to them saying it was bad customer service. And I told them if they are taking 1 hour for such small items, they must be taking 5 to 6 hours for a buriyani or a sawan. I was stunned to hear his excuse which went as follows.
" SIR THE ORDER HAS NOT GONE FROM THE COMPUTER TO THE KITCHEN THAT WAS THE DELAY" I WAS LIKE WTF?????
I told him you should have gone and checked since we were sitting there waiting for the food and wasting our time. The man was not ready to accept his fault . and his next response was outrageous.
"IF YOU DON'T LIKE THE SERVICE AND PLACE, DON'T COME AGAIN. WE ARE OK WITH IT. ( his response in Sinhalese "Awe nathi wunata Awulak NA !! ) "" This really ticked me off…
I was like WTF??? IS THIS HOW THEY TREAT THEIR CUSTOMERS?? IS THIS CORRECT CUSTOMER SERVICE?? I felt like throwing the food at the man's face but didn't since my wife was hungry . I came out from the place NEVER WILL I GO TO SUCH A DIRTY ROTTEN RESTAURANT where they don't know how to treat their customers.
I NEVER ATE THE FOOD and EVEN MY DOG REFUSED TO EAT IT. Elite is such a bad restaurant and I am surprised that people still go there. Please THINK TWICE before you go there. The people in that place does not know HOW TO TREAT their customers.
Cheers !!
හම්බ ගුබ්බෑයමට යන්වට හොඳ පාඩම....
Went to Elite last night with my wife to get some food since we felt hungry and we know a fact there food is tasty. We went an ordered a Shawarma, Chicken Submarine and a Club Sandwich and said to them it was take away. After making the order ,we waited , we waited and waited . 1 hour was gone and still there was no food. My wife who is expecting said let's go home since she had doubts that the food will not come at all. I said let's wait and told the man in the front desk to check the order since we have been waiting for a long time. He took my receipt and disappeared to the kitchen.
Another few minutes went and my wife went to the car as she could not take it anymore. Finally the food came and the man who was holding it was having a nice conversation with another person without giving us the food. I was like WTF??? I asked the front desk man again and he took the food from the guy and gave me. I was really damn annoyed.
After taking the food I complained to them saying it was bad customer service. And I told them if they are taking 1 hour for such small items, they must be taking 5 to 6 hours for a buriyani or a sawan. I was stunned to hear his excuse which went as follows.
" SIR THE ORDER HAS NOT GONE FROM THE COMPUTER TO THE KITCHEN THAT WAS THE DELAY" I WAS LIKE WTF?????
I told him you should have gone and checked since we were sitting there waiting for the food and wasting our time. The man was not ready to accept his fault . and his next response was outrageous.
"IF YOU DON'T LIKE THE SERVICE AND PLACE, DON'T COME AGAIN. WE ARE OK WITH IT. ( his response in Sinhalese "Awe nathi wunata Awulak NA !! ) "" This really ticked me off…
I was like WTF??? IS THIS HOW THEY TREAT THEIR CUSTOMERS?? IS THIS CORRECT CUSTOMER SERVICE?? I felt like throwing the food at the man's face but didn't since my wife was hungry . I came out from the place NEVER WILL I GO TO SUCH A DIRTY ROTTEN RESTAURANT where they don't know how to treat their customers.
I NEVER ATE THE FOOD and EVEN MY DOG REFUSED TO EAT IT. Elite is such a bad restaurant and I am surprised that people still go there. Please THINK TWICE before you go there. The people in that place does not know HOW TO TREAT their customers.
Cheers !!
