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Message: <blockquote data-quote="badsectorguy" data-source="post: 14857618" data-attributes="member: 35400">[Customer]: Pre Paid Broad BandSystem: Connection established.System: Initiating Call, Please Wait.System: All our customer service representatives are busy right now. Please be online, you will be assisted shortly. Thank youSystem: <a href="http://www.dialog.lk" target="_blank">http://www.dialog.lk</a>System: Thank you for being online; you will be assisted in a short whileSystem: <a href="http://www.dialog.lk" target="_blank">http://www.dialog.lk</a>System: Please wait...System: <a href="http://www.dialog.lk" target="_blank">http://www.dialog.lk</a>System: Connecting... An agent will be with you shortly.System: Welcome to Dialog Axiata online customer support#AGENT#: Ayubowan! This is #AGENT#, how may I assist you today?[Customer]: yea#AGENT#: Hello, how may I assist you today?[Customer]: this is regarding the my prepaid connection[Customer]: 777 777777#AGENT#: All right.[Customer]: early i talked to an agent he informed me how connections work and how i can enable them. so I first enabled KNK package#AGENT#: Okay.[Customer]: then i wanted to download something and i figured out... it's not possible with the existing pkg... so , i talked to dialog agent and.. he said if I go for BB package (50.00)[Customer]: it would be benificial..[Customer]: then i asked for the first time it took my 39++ money as a initial payment(i considered it as a switching cost)#AGENT#: Okay.[Customer]: i asked the agent if I keep on switching between BB and KNK time to time...[Customer]: each time i switch... do I need to pay 39++ amount for KNK[Customer]: he said no... there will be no switching cost.. after the first time[Customer]: but I just wanted to check, and i checked the KNK switching for the second time and it took some money from me...[Customer]: ??????[Customer]: thats my main question#AGENT#: We would like to bring to your kind notice that each time you deactivate and reactivate the same; you would be charged the relevant package amount.[Customer]: but i already activated the specific package for that month[Customer]: even i deactivated... i have paid for the whole month, haven not I?#AGENT#: Yes. However, once you have deactivated the package; the relevant quota will be removed and once you reactivate the package; it will be activated as a fresh account.[Customer]: thats not mention anywhere int the package detail![Customer]: don't you feel this is not fare[Customer]: even U have mentioned, conditions apply[Customer]: ... it's difficult to find where the conditions for respective packages and terms#AGENT#: Apologies, as mentioned; once you have deactivated and reactivated the package; you would be charged accordingly. #AGENT#: Further, we thank you for your feedback.#AGENT#: We will escalate your feedback to the higher management for their kind consideration[Customer]: my problem is... if I taken 5000 quota... for a package...[Customer]: i only used Rs.5/=[Customer]: and I deactivate and reactivate..[Customer]: I will loose... all my Rs.4995.00[Customer]: helloooooooo.......#AGENT#: Yes, I’m afraid so, as mentioned; we would be offering the service and if the relevant subscriber deactivates it from their end the relevant quota will be removed and not be provided once again.[Customer]: and it's not mentioned under any of these packages, right?#AGENT#: We sincerely apologize for the inconvenience occurred. #AGENT#: We will escalate your feedback to the higher management for their kind consideration[Customer]: ya, i see... U cannot do more than that, my friend...#AGENT#: I'm sorry I wasn't much of help to you.#AGENT#: I hope you are clear with the information provided?[Customer]: no at leased U explain me things... thats quite helpful[Customer]: thanx#AGENT#: I’m glad that I was able to help you.#AGENT#: Should you require further assistance do not hesitate to contact us.#AGENT#: You're most welcome. Thank you for using Dialog AXIATA online customer service. Good Night.[Customer]: U too</blockquote>

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