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Message: <blockquote data-quote="SaNDun" data-source="post: 8754860" data-attributes="member: 20">And always write down your complaint reference number. You don't have to create new complaint if you have the previous complaint ref number. Tell the call center person to attach this new complaint to the previous complaint regarding the same issue. They might issue a new ref number. but tell them to state the previous ref number on that new complaint.I had the same issue and they've fixed it on last Monday. I dunno whether they gave priority to office package customers regarding this issue. My connection works fine now <img src="/styles/default/xenforo/smilies/default/D.gif"  class="smilie" loading="lazy" alt=":D" title="Big grin    :D" data-shortname=":D" /></blockquote>

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