LEADERSHIP
Leadership is without doubt mostly about behaviour, especially towards others. People who strive for these things generally come to be regarded and respected as a leader by their people:
· Integrity - the most important requirement; without it everything else is for nothing.
· Being very grown-up - never getting emotionally negative with people - no shouting or ranting, even if you feel very upset or angry.
· Leading by example - always be seen to be working harder and more determinedly than anyone else.
· Helping alongside your people when they need it.
· Fairness - treating everyone equally and on merit.
· Being firm and clear in dealing with bad or unethical behaviour.
· Listening to and really understanding people, and show them that you understand (this doesn't mean you have to agree with everyone -understanding is different to agreeing).
· Always taking the responsibility and blame for your people's mistakes.
· Always giving your people the credit for your successes.
· Never self-promoting.
· Backing-up and supporting your people.
· Being decisive - even if the decision is to delegate or do nothing if appropriate - but be seen to be making fair and balanced decisions.
· Asking for people's views, but remain neutral and objective.
· Being honest but sensitive in the way that you give bad news or criticism.
· Always doing what you say you will do - keeping your promises.
