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Message: <blockquote data-quote="dmtx" data-source="post: 28767276" data-attributes="member: 382996"><h3>I have lost my MEGA password</h3>   All your data on MEGA is encrypted with a key derived from your password; in other words, your password is your root encryption key. MEGA does not have access to your password or your encryption keys, as they are encrypted with your password. If you lose your password, you lose the ability to decrypt your data on MEGA – your stored files, chats and thumbnail images become entirely unreadable (unless you have a link or a folder share through which they can still be accessed).However, if you lost your MEGA password, you may still be able to regain access to your account:<ol> <li data-xf-list-type="ol">If you still have access to an active MEGA session on one of your devices (either in a web browser or any of our apps), you can easily recover your account by <a href="https://help.mega.io/accounts/password-management/change-password" target="_blank">changing your password</a> within that session. You can do so without having to enter your current password.</li> <li data-xf-list-type="ol">If you have a copy of your <a href="https://help.mega.io/accounts/password-management/recovery-key" target="_blank">Recovery Key</a>, you can set a new password through the <a href="https://mega.nz/recovery" target="_blank">https://mega.nz/recovery</a> procedure.</li> </ol>If you do not have an active MEGA session and you do not have your Recovery Key, you are unfortunately out of luck <img class="smilie smilie--emoji" loading="lazy" alt="😞" title="Disappointed face    :disappointed:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f61e.png" data-shortname=":disappointed:" />.  We are sincerely sorry that we have failed to make you aware of the importance of your password and Recovery Key on MEGA’s zero-knowledge, end-to-end encrypted cloud storage platform. Please note that we show ample warnings and recommendations in relation to the importance of your password and the <a href="https://help.mega.io/accounts/password-management/recovery-key" target="_blank">Recovery Key</a> during account creation and during logout. You can start a fresh account under the same email address by <a href="https://help.mega.io/accounts/create-delete/start-over" target="_blank">resetting your existing account</a> but you won’t have access to your currently encrypted files.</blockquote>

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