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Message: <blockquote data-quote="ryandok" data-source="post: 20638233" data-attributes="member: 375697">[Official Statement] Galaxy Note7                 Samsung is committed to producing the highest quality  products and we take every incident report from our valued customers  very seriously. In response to recently reported cases of the new Galaxy Note7, we  conducted a thorough investigation and found a battery cell issue. To  date (as of September 1) there have been 35 cases that have been  reported globally and we are currently conducting a thorough inspection  with our suppliers to identify possible affected batteries in the  market. However, because our customers’ safety is an absolute priority  at Samsung, we have stopped sales of the Galaxy Note7. For customers who  already have Galaxy Note7 devices, we will voluntarily replace their  current device with a new one over the coming weeks. We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today. We acknowledge the inconvenience this may cause in the market but  this is to ensure that Samsung continues to deliver the highest quality  products to our customers. We are working closely with our partners to  ensure the replacement experience is as convenient and efficient as  possible.</blockquote>

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