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Message: <blockquote data-quote="~v3n0m~" data-source="post: 3973423" data-attributes="member: 122173">I bought a nokia phone 1 week ago and today morning i found that my phone is not working. I took it to the nokia care center and they told me that the phone software is dead and told me to go to the place i purchased since my phone is covered by the warranty. If my phone software is really dead, can i ask them for a new phone as a replacement or should i allow them to reinstall the software? pls help me. and thanks in advance!</blockquote>

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