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Post Paid Internet (Zoom)
Please register your Mobitel connection
Please note that it is compulsory to register your Mobitel connection in compliance with the Regulations laid out by the Ministry of Defence.
You can use your Zoom Postpaid packages anywhere, at any time. M3 High Speed Internet offers you the most economical packages coupled with the highest quality.
To enjoy M3 High Speed Internet all you require is a M3 Broadband SIM which can be purchased here.
Post Paid Packages Zoom
490 Zoom
890 Zoom
2490 Subscription (Rs) 490/- 890/- 2490/- Free Data Bundle 750 MB 2 GB 7 GB Downlink Speed Up to 1 Mbps 1 Mbps 3.6 Mbps Uplink Speed Up to 1 Mbps 1 Mbps 1.98 Mbps Excess Usage Charge Rs. 5 for a block of 10 MBs Connection Fee (Rs.) 500/- 500/- 500/- Deposit (Rs.) 1,500/- 1,500/- 2,500/-
Please register your Mobitel connection
Please note that it is compulsory to register your Mobitel connection in compliance with the Regulations laid out by the Ministry of Defence.
You can use your Zoom Postpaid packages anywhere, at any time. M3 High Speed Internet offers you the most economical packages coupled with the highest quality.
To enjoy M3 High Speed Internet all you require is a M3 Broadband SIM which can be purchased here.
- a Personal Computer and a USB Modem OR
- a Personal Computer and a 3G phone (preferably with built in HSDPA) OR
- a Laptop with built in HSDPA
Post Paid Packages Zoom
490 Zoom
890 Zoom
2490 Subscription (Rs) 490/- 890/- 2490/- Free Data Bundle 750 MB 2 GB 7 GB Downlink Speed Up to 1 Mbps 1 Mbps 3.6 Mbps Uplink Speed Up to 1 Mbps 1 Mbps 1.98 Mbps Excess Usage Charge Rs. 5 for a block of 10 MBs Connection Fee (Rs.) 500/- 500/- 500/- Deposit (Rs.) 1,500/- 1,500/- 2,500/-
Data devices
Please register your Mobitel connection
Please note that it is compulsory to register your Mobitel connection in compliance with the Regulations laid out by the Ministry of Defence.
HSDPA Modems with USB or PCMCIA Interface
Get the best Internet experience with your M3 connection by having a compatible handset or device. Choose one of the devices below and start surfing!
NOTE: Subject to Availability. To check availability online, please click ‘check prices’ and follow the ‘other devices’ button.
Huawei E660 PCMCIA Data Card
M3 E160 HSDPA USB Modem
Huawei E170 USB Modem (HSUPA)
Bandrich C120 USB Modem
Huawei E960 Wireless Router
ZTE Wi-Fi Wireless Terminal
ZTE MF 628 USB Modem
ZTE MF 636 USB Modem
ZyWALL 2WG 3.5G and Wi-Fi Mobile Broadband Security Appliance for Remote Office (RO)/SOHO
Please register your Mobitel connection
Please note that it is compulsory to register your Mobitel connection in compliance with the Regulations laid out by the Ministry of Defence.
HSDPA Modems with USB or PCMCIA Interface
Get the best Internet experience with your M3 connection by having a compatible handset or device. Choose one of the devices below and start surfing!
NOTE: Subject to Availability. To check availability online, please click ‘check prices’ and follow the ‘other devices’ button.
- Can be used with any laptop with a built-in Type II PCMCIA slot
- Supports speeds up to 7.2 Mbps downlink and 384 kbps uplink
- Supports GPRS/EDGE /UMTS/HSDPA
- Supports operating systems Windows 2000/XP/Vista
- High Capacity SMS Inbox (dashboard)
- Personal Computer Smart Card (PCSC) driver function
- Can be used with any laptop/desktop
- Supports speeds up to 3.6 Mbps downlink and 384 kbps uplink
- Supports GPRS/EDGE/UMTS/HSDPA
- Supports operating systems Windows 2000/XP/Vista and Mac OS
- Micro SD Card Slot
- Includes internal antenna and provision for external antenna
- Huawei E160 - Quick Start Guide (PDF 619 KB)
- Can be used with any laptop/desktop
- Supports speeds up to 7.2 Mbps downlink and 1.98 Mbps uplink
- Supports GPRS/EDGE /UMTS/HSDPA/HSUPA
- Supports operating systems Windows 2000/XP/Vista and Mac OS
- One of the slimmest and smallest HSUPA USB modems
- Huawei E170 - Quick Start Guide (PDF 161 KB)
- Can be used with any laptop/desktop
- Supports speeds up to 7.2 Mbps downlink and 384 kbps uplink
- Supports GPRS/EDGE/UMTS/HSDPA
- Supports operating systems Windows 2000/XP/Vista and Mac OS
- Comes with built-in connectivity software, which self installs with first use
- Supports speeds of 7.2 Mbps downlink and 384 kbps uplink
- Supports GPRS/EDGE/UMTS/HSDPA
- Supports operating systems Windows 2000/XP/Vista and Mac OS
- Supports two working modes - as a wireless gateway and USB Modem
- Built-in WCDMA and WLAN high gain antenna, which supports receiving diversity and equalizer
- Supports web-based management and parameter presetting
- Huawei E960 Wireless Gateway - Quick Start Guide (PDF 217 KB)
- Provides Wi-Fi wireless Broadband Internet/Voice/Fax Services
- Supports speeds up to 7.2 Mbps downlink and 1.98 Mbps uplink
- Supports UMTS/HSDPA/HSPA
- Supports operating systems Windows 2000/XP/Vista, Mac OS and Linux
- Supports GSM standards voice supplementary services such as
- Call Waiting
- Call Forwarding
- Call Barring
- 3-way chat
- USB stick style modem
- Supports speeds up to 7.2 Mbps downlink and 384 kbps uplink
- Supports GPRS/EDGE/HSDPA
- Supports operating systems Windows XP/Vista and Mac OS
- Comes with built-in connectivity software which self installs with the first use
- Built-in memory of 64 MB, which can be expandable to 4 GB with a MicroSD card
- Supports phone book management
- USB stick style modem
- Supports speeds up to 7.2 Mbps downlink and 1.98 Mbps uplink
- Supports GPRS/EDGE/UMTS/HSDPA/HSUPA
- Can be used as a memory stick
- Supports contact management, legacy voice call and emergency call on PC side
- Supports SMS management on PC side
- Requires a PCMCIA Data Card
- Supports GPRS/EDGE/UMTS/HSDPA
- Secure transmission between two sites
- Incorporates secured firewall protection
- Secure Zone technology
- Supports web based content filtering
Postpaid Internet (Zoom)
Where can I make/change a subscription to a data plan?
You can make or change your subscription from any of the following outlets:
I am currently enjoying a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. Will that be disabled due to the new packages available?
No. You can still continue to use your Zoom package.
I have a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. How can I upgrade to the new Zoom packages?
If you wish to upgrade, just visit any of the Mobitel Service centre outlets mentioned. Go to Store locator.
Will I be charged if I switch from the previous Zoom package to the new Zoom package?
If you upgrade to the new Zoom packages before 31st January 2009, the package switch will be free of charge. However, if you upgrade after this date, the normal package switching cost of Rs.100/- will apply.
How Can I check my usage?
Your usage can be checked through your online account on the Mobitel corporate website at www.mobitel.lk. If you have not already set up your account you may do so by clicking on Account Login and signing up. If you require assistance in setting up, please call us on the Mobitel Hotline 071 2755777 and we will assist you in setting up your account.
Roaming
Will I be able to Roam internationally with M3 High Speed Internet?
Yes, you will be able to enjoy roaming with networks in the countries listed here with which M3 High Speed Internet maintains roaming agreements.
What are the charges applicable whilst on roaming?
The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam.
Can I experience the same uplink and downlink speeds when I am roaming?
The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment.
I am a Post Paid voice / video (3G mobile phone) user who wish to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?
If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows:
Rate per kB Rs. 0.01 (1 Cent) Downlink Speed Up to 1 Mbps Uplink Speed Up to 1 Mbps
If you are a Double M subscriber, you will be entitled to a free bundle of data depending on your subscription. For further details click here.
Payment Methods
How can I settle my bill or make an interim payment for my post paid account?
You can settle your bill or make an interim payment at any of the customer contact points. Go to Store locator
Device
What are the system requirements of a PC in order to support HSDPA devices?
The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers in use today, are capable of supporting them.
Generally, a personal computer (Laptop or Desktop) with the following configuration would meet the requirements:
If you are using a Laptop/PC running on a different OS (Apple Mac etc.,) please check with the modem manufacturer's specifications for compatibility.
What are the models of 3G phones available with Mobitel?
Please follow the link to view a range of phones and their product specifications available with Mobitel.
View Phones
What are the types of devices that are available with the network?
Please follow the link to view a range of devices and their product specifications available with Mobitel.
View Devices
Do I need to install special software on my Laptop / Desktop Computer to use?
Yes. You will have to install the software bundle (CD) provided with the device in your laptop or Desktop Computer. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using.
What are the advantages/disadvantages of using a 3G phone to connect to M3 High Speed Internet?
You will be able to save on the amount invested on a Broadband device by using your 3G mobile phone as the modem. Presently all 3G mobile phones will support speeds up to 384 kbps and there are some models with built-in HSDPA facility offering higher speeds (up to 7.2Mbps).
Coverage
Where can I use M3 High Speed Internet?
The M3 High Speed Internet service is available in Colombo Metropolitan area and almost all major towns across the country. The coverage expansion is steadily underway.
How can I know whether I am in 3.5G Coverage?
If you are using a mobile phone, a special icon located next to the signal strength bars will indicate when the phone is within 3.5G coverage. If you use a Laptop or a Desktop computer, the application software will indicate whether the device is within 3.5G coverage. The indication may vary from device to device, but will generally carry the letters 3G or HSDPA. In addition, an LED indicator on the device will flash in different colours (the flashing colour may vary from manufacturer to manufacturer) depending on the state of the connection, HSDPA, EDGE/GPRS. Generally a blinking LED signifies that the device has detected the network but on standby while a continuously shining LED indicates an active connection.
What happens when I move out of 3.5G Coverage?
When you move out of 3.5G coverage, you will be transferred seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into, subject to handset configurations. The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS.
http://www.mobitellanka.com/support/broadband_faq.html#top
Where can I make/change a subscription to a data plan?
You can make or change your subscription from any of the following outlets:
- Big M's and Branches
- Singer Mega & Singer Plus outlets
- SLT Regional Offices
- Authorized dealers and Sub dealers of Mobitel
I am currently enjoying a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. Will that be disabled due to the new packages available?
No. You can still continue to use your Zoom package.
I have a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. How can I upgrade to the new Zoom packages?
If you wish to upgrade, just visit any of the Mobitel Service centre outlets mentioned. Go to Store locator.
Will I be charged if I switch from the previous Zoom package to the new Zoom package?
If you upgrade to the new Zoom packages before 31st January 2009, the package switch will be free of charge. However, if you upgrade after this date, the normal package switching cost of Rs.100/- will apply.
How Can I check my usage?
Your usage can be checked through your online account on the Mobitel corporate website at www.mobitel.lk. If you have not already set up your account you may do so by clicking on Account Login and signing up. If you require assistance in setting up, please call us on the Mobitel Hotline 071 2755777 and we will assist you in setting up your account.
Roaming
Will I be able to Roam internationally with M3 High Speed Internet?
Yes, you will be able to enjoy roaming with networks in the countries listed here with which M3 High Speed Internet maintains roaming agreements.
What are the charges applicable whilst on roaming?
The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam.
Can I experience the same uplink and downlink speeds when I am roaming?
The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment.
I am a Post Paid voice / video (3G mobile phone) user who wish to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?
If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows:
Rate per kB Rs. 0.01 (1 Cent) Downlink Speed Up to 1 Mbps Uplink Speed Up to 1 Mbps
If you are a Double M subscriber, you will be entitled to a free bundle of data depending on your subscription. For further details click here.
Payment Methods
How can I settle my bill or make an interim payment for my post paid account?
You can settle your bill or make an interim payment at any of the customer contact points. Go to Store locator
Page Top
Device and Network Features
Device
What are the system requirements of a PC in order to support HSDPA devices?
The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers in use today, are capable of supporting them.
Generally, a personal computer (Laptop or Desktop) with the following configuration would meet the requirements:
- Processor 1 GHz or advanced
- RAM 512 MB or advanced
- Free Space 100MB
- OS - Windows 2000/XP/Vista
If you are using a Laptop/PC running on a different OS (Apple Mac etc.,) please check with the modem manufacturer's specifications for compatibility.
What are the models of 3G phones available with Mobitel?
Please follow the link to view a range of phones and their product specifications available with Mobitel.
View Phones
What are the types of devices that are available with the network?
Please follow the link to view a range of devices and their product specifications available with Mobitel.
View Devices
Do I need to install special software on my Laptop / Desktop Computer to use?
Yes. You will have to install the software bundle (CD) provided with the device in your laptop or Desktop Computer. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using.
What are the advantages/disadvantages of using a 3G phone to connect to M3 High Speed Internet?
You will be able to save on the amount invested on a Broadband device by using your 3G mobile phone as the modem. Presently all 3G mobile phones will support speeds up to 384 kbps and there are some models with built-in HSDPA facility offering higher speeds (up to 7.2Mbps).
Coverage
Where can I use M3 High Speed Internet?
The M3 High Speed Internet service is available in Colombo Metropolitan area and almost all major towns across the country. The coverage expansion is steadily underway.
How can I know whether I am in 3.5G Coverage?
If you are using a mobile phone, a special icon located next to the signal strength bars will indicate when the phone is within 3.5G coverage. If you use a Laptop or a Desktop computer, the application software will indicate whether the device is within 3.5G coverage. The indication may vary from device to device, but will generally carry the letters 3G or HSDPA. In addition, an LED indicator on the device will flash in different colours (the flashing colour may vary from manufacturer to manufacturer) depending on the state of the connection, HSDPA, EDGE/GPRS. Generally a blinking LED signifies that the device has detected the network but on standby while a continuously shining LED indicates an active connection.
What happens when I move out of 3.5G Coverage?
When you move out of 3.5G coverage, you will be transferred seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into, subject to handset configurations. The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS.
http://www.mobitellanka.com/support/broadband_faq.html#top
What are 3G Daily Delight Options?
3G Daily Delight pioneered the concept of accessing the Internet on SMART prepaid. This is specially designed for those that have no set pattern of usage and those that require access to the Internet for a large volume of data for a period of 24 hours. 3G Daily Delight 50 and 3G Daily Delight 25 are available as options for all SMART subscribers. You can enjoy 3G Daily Delight through your 3G phone, HSPA modem or HSPA enabled laptop.
3G Daily Delight 50
3G Daily Delight 50 is specially tailored for users who wish to experience the best of 3G on prepaid. This high speed mobile data connectivity service will enable you to send and receive up to 100 MB of data for free within a period of 24 hours at speeds up to 1 Mbps. Additionally, 3G Daily Delight 50 also comes with 100 free SMS’ and 100 minutes of video calls to be used within the said period.
3G Daily Delight 25
3G Daily Delight 25 is also a prepaid high speed mobile data connectivity service which gives you 50 MB of data for free at speeds up to 1 Mbps to be used within a period of 24 hours. This is ideal for users that surf the net for short but significant periods.
What are the charges applicable for 3G Daily Delight?
3G Daily Delight 50 – Rs. 50/- (+tax and levies) charged immediately after activation
3G Daily Delight 25 – Rs. 25/- (+tax and levies) charged immediately after activation
View details
3G Daily Delight 50 Option Subscription Rs.50/- Downlink Speed up to 1 Mbps Uplink Speed up to 1 Mbps Free data bundle 100 MB Free Outgoing M2M Video 100 mins Free M2M SMS 100
3G Daily Delight 25 Option Subscription Rs.25/- Downlink Speed up to 1 Mbps Uplink Speed up to 1 Mbps Free data bundle 50 MB
GETTING CONNECTED
How Can I Enjoy 3G Daily Delight 50 or 3G Daily Delight 25?
All you need is an active SMART prepaid connection with enough credit in your balance.
ACCESSING THE INTERNET WITH A 3G PHONE
Click here
ACCESSING THE INTERNET WITH A USB MODEM
Click here
ACCESSING THE INTERNET WITH A 3G PHONE:
With 3G Daily Delight, you will be able to immediately activate your preferred option for 24 hours irrespective of the time of activation.
There are two methods to activate 3G Daily Delight:
Activating Daily Delight by dialling Short Codes 3G Daily Delight 50 3G Daily Delight 25 Dial *071*50*1# Dial *071*25*1#
Table B
Activating Daily Delight by calling 141 3G Daily Delight 50 3G Daily Delight 25 Call 141, press 9, press 1, then 50, and finally 1 Call 141, press 9, press 1, then 25, and finally 1
I have a SMART connection and use my phone to access Internet. Will my calls be connected while I am subscribed to a 3G Daily Delight option?
Yes. Priority will be given to your voice calls.
Will my data session be interrupted while receiving or taking voice calls?
Yes. But you can reconnect at any time till the end of your 24 hour validity period.
What will happen to the features I enjoy in my 3G Daily Delight subscription, if my credit balance reaches zero whilst I am still within an active 3G Daily Delight subscription?
You will still be able to enjoy your unused 3G Daily Delight features within the given time period, even when your balance reaches zero.
Can I activate 3G Daily Delight whilst being subscribed to SMART FREEDOM?
You can only do so when you have exhausted your entitlement of all the features (Voice Minutes, Video Minutes and SMSs) of your Freedom option.
ACCESSING THE INTERNET WITH A USB MODEM:
With 3G Daily Delight, you will be able to use your preferred option for 24 hours irrespective of the time of activation.
When you use a USB modem to access the Internet with a 3G Daily Delight option subscription, it will not be possible to send in commands through the USB modem. However, in order to access the Internet with a 3G Daily Delight option without changing your SIM, facilities have been provided to send in short codes with an alternate phone that contains an active SMART connection.
You can activate 3G Daily Delight by dialling the short codes given in the table below.
3G Daily Delight 50 3G Daily Delight 25 Dial *071*50*the number you wish to activate 3G Daily Delight for*<PIN of your SIM within the modem>*1# Dial *071*25*the number you wish to activate 3G Daily Delight for*<PIN of your SIM within the modem>*1#
NOTE:
To retrieve your PIN, type text message "PIN" from the Modem Interface and send to 4480 and you will receive the PIN in a Reply Text Message.
For example, if the number of your Mobitel SMART SIM in the modem/laptop is 071 5555555 and its PIN is 1234, dial *071*50*0715555555*1234*1# from any Mobitel SMART connection for activation of 3G Daily Delight 50.
How do I recharge my account without removing the SIM from the USB modem?
You can recharge your account in the following ways.
SmartShare: You can use this feature that allows you to transfer some of your credit on one SMART number to another SMART number.
SMART Electronic Reload: You can recharge your SMART account by visiting any of our outlets or the nearest retailer shop. SMART Reload is a mechanism where customers can top up their SMART pre-paid accounts electronically with the flexibility to reload from Rs. 20/- to Rs. 2990/-.via SMS.
SMS Reloads: If you have a Mobitel account, and if you bank with HNB, Sampath Bank, Commercial Bank or HSBC, you can re-load your SMART Pre Paid account through a simple SMS. For more details and registrations visit your nearest Mobitel, HNB, Sampath Bank, Commercial Bank or HSBC branch.
Online top ups: You can make online payments through your credit card by registering your account at www.mobitel.lk.
Can I recharge the SMART SIM in my device using a Mobitel postpaid number?
Yes. You can recharge your SMART SIM using a recharge card that can be purchased from any retail outlet. Just type in the text message <the PIN on your SMART Recharge card>#<SMART Prepaid number> and send it to 141.
For example, if you want to recharge the account of 071 555 5555 and the PIN (the 14 digit number in the scratch panel of the recharge card) is 12345678901234, key in 12345678901234#0715555555 and send it to 141.
How can I receive a new PIN if I forget my existing PIN?
You will have to call or visit your nearest Customer Care Centre to reset your PIN.
Can I activate the SMART SIM in my device using a Mobitel postpaid number?
No, you cannot.
MISCELLANEOUS
How can I know whether my subscription is activated?
You will get a Text Message (SMS) confirming your subscription if 3G Daily Delight was activated by dialling the short code. If you activated 3G Daily Delight by calling 141, you will hear a voice recording confirming your subscription.
What will happen when my usage exceeds the entitled bundle of 50 MB or 100 MB?
You will be able to access 3.5G broadband via the normal Prepaid Broadband rate of Rs. 0.01 per kB. If you wish, you can extend the validity period of 3G Daily Delight by reactivating the feature by dialling the required short codes or by calling 141.
Can I make multiple activations to get 3G Daily Delight on the same day?
Yes. You can activate 3G Daily Delight as many times as you wish as long as you have sufficient balance in your SMART account.
How do I know when my free limit of data, SMS’ or video call minutes ends?
You will receive separate Text Messages for data/video minutes/SMS when you reach 90% of the free limit. You will also receive separate SMS’ when you exhaust your free limit.
Can I check my data usage while using 3G Daily Delight 50 or 3G Daily Delight 25?
No. It is not possible for prepaid users to check their usage.
Are the 100 free SMSs and outgoing video call minutes available with 3G Daily Delight 50 valid to other networks?
No. These are valid only within the Mobitel network.
Can I cancel the subscription to 3G Daily Delight feature, once activated?
There is no method to de-active the tariff option before it expires automatically.
Is the data usage calculated for Downloading or Uploading or for both?
The data usage is calculated both for downloading and uploading.
What can I do with 100MB of data?
You will be able to retrieve approximately 1000 Emails, download 25 MP3 Songs or browse over 300 web pages. (These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example)
I am a Mobitel Postpaid user. Can I use 3G Daily Delight?
3G Daily Delight 50 and 3G Daily Delight 25 are exclusive options available for Mobitel Prepaid subscribers. As such, you cannot activate 3G Daily Delight with your postpaid number. However, if you have a HSDPA modem or laptop with built-in HSDPA, you can purchase a SMART SIM and enjoy the 3G Daily Delight features.
3G Daily Delight pioneered the concept of accessing the Internet on SMART prepaid. This is specially designed for those that have no set pattern of usage and those that require access to the Internet for a large volume of data for a period of 24 hours. 3G Daily Delight 50 and 3G Daily Delight 25 are available as options for all SMART subscribers. You can enjoy 3G Daily Delight through your 3G phone, HSPA modem or HSPA enabled laptop.
3G Daily Delight 50
3G Daily Delight 50 is specially tailored for users who wish to experience the best of 3G on prepaid. This high speed mobile data connectivity service will enable you to send and receive up to 100 MB of data for free within a period of 24 hours at speeds up to 1 Mbps. Additionally, 3G Daily Delight 50 also comes with 100 free SMS’ and 100 minutes of video calls to be used within the said period.
3G Daily Delight 25
3G Daily Delight 25 is also a prepaid high speed mobile data connectivity service which gives you 50 MB of data for free at speeds up to 1 Mbps to be used within a period of 24 hours. This is ideal for users that surf the net for short but significant periods.
What are the charges applicable for 3G Daily Delight?
3G Daily Delight 50 – Rs. 50/- (+tax and levies) charged immediately after activation
3G Daily Delight 25 – Rs. 25/- (+tax and levies) charged immediately after activation
View details
3G Daily Delight 50 Option Subscription Rs.50/- Downlink Speed up to 1 Mbps Uplink Speed up to 1 Mbps Free data bundle 100 MB Free Outgoing M2M Video 100 mins Free M2M SMS 100
3G Daily Delight 25 Option Subscription Rs.25/- Downlink Speed up to 1 Mbps Uplink Speed up to 1 Mbps Free data bundle 50 MB
GETTING CONNECTED
How Can I Enjoy 3G Daily Delight 50 or 3G Daily Delight 25?
All you need is an active SMART prepaid connection with enough credit in your balance.
ACCESSING THE INTERNET WITH A 3G PHONE
Click here
ACCESSING THE INTERNET WITH A USB MODEM
Click here
ACCESSING THE INTERNET WITH A 3G PHONE:
With 3G Daily Delight, you will be able to immediately activate your preferred option for 24 hours irrespective of the time of activation.
There are two methods to activate 3G Daily Delight:
- By dialling the short codes given in Table (A) or
- By calling 141 and following the number sequence shown in Table (B)
Activating Daily Delight by dialling Short Codes 3G Daily Delight 50 3G Daily Delight 25 Dial *071*50*1# Dial *071*25*1#
Table B
Activating Daily Delight by calling 141 3G Daily Delight 50 3G Daily Delight 25 Call 141, press 9, press 1, then 50, and finally 1 Call 141, press 9, press 1, then 25, and finally 1
I have a SMART connection and use my phone to access Internet. Will my calls be connected while I am subscribed to a 3G Daily Delight option?
Yes. Priority will be given to your voice calls.
Will my data session be interrupted while receiving or taking voice calls?
Yes. But you can reconnect at any time till the end of your 24 hour validity period.
What will happen to the features I enjoy in my 3G Daily Delight subscription, if my credit balance reaches zero whilst I am still within an active 3G Daily Delight subscription?
You will still be able to enjoy your unused 3G Daily Delight features within the given time period, even when your balance reaches zero.
Can I activate 3G Daily Delight whilst being subscribed to SMART FREEDOM?
You can only do so when you have exhausted your entitlement of all the features (Voice Minutes, Video Minutes and SMSs) of your Freedom option.
ACCESSING THE INTERNET WITH A USB MODEM:
With 3G Daily Delight, you will be able to use your preferred option for 24 hours irrespective of the time of activation.
When you use a USB modem to access the Internet with a 3G Daily Delight option subscription, it will not be possible to send in commands through the USB modem. However, in order to access the Internet with a 3G Daily Delight option without changing your SIM, facilities have been provided to send in short codes with an alternate phone that contains an active SMART connection.
You can activate 3G Daily Delight by dialling the short codes given in the table below.
3G Daily Delight 50 3G Daily Delight 25 Dial *071*50*the number you wish to activate 3G Daily Delight for*<PIN of your SIM within the modem>*1# Dial *071*25*the number you wish to activate 3G Daily Delight for*<PIN of your SIM within the modem>*1#
NOTE:
To retrieve your PIN, type text message "PIN" from the Modem Interface and send to 4480 and you will receive the PIN in a Reply Text Message.
For example, if the number of your Mobitel SMART SIM in the modem/laptop is 071 5555555 and its PIN is 1234, dial *071*50*0715555555*1234*1# from any Mobitel SMART connection for activation of 3G Daily Delight 50.
How do I recharge my account without removing the SIM from the USB modem?
You can recharge your account in the following ways.
SmartShare: You can use this feature that allows you to transfer some of your credit on one SMART number to another SMART number.
SMART Electronic Reload: You can recharge your SMART account by visiting any of our outlets or the nearest retailer shop. SMART Reload is a mechanism where customers can top up their SMART pre-paid accounts electronically with the flexibility to reload from Rs. 20/- to Rs. 2990/-.via SMS.
SMS Reloads: If you have a Mobitel account, and if you bank with HNB, Sampath Bank, Commercial Bank or HSBC, you can re-load your SMART Pre Paid account through a simple SMS. For more details and registrations visit your nearest Mobitel, HNB, Sampath Bank, Commercial Bank or HSBC branch.
Online top ups: You can make online payments through your credit card by registering your account at www.mobitel.lk.
Can I recharge the SMART SIM in my device using a Mobitel postpaid number?
Yes. You can recharge your SMART SIM using a recharge card that can be purchased from any retail outlet. Just type in the text message <the PIN on your SMART Recharge card>#<SMART Prepaid number> and send it to 141.
For example, if you want to recharge the account of 071 555 5555 and the PIN (the 14 digit number in the scratch panel of the recharge card) is 12345678901234, key in 12345678901234#0715555555 and send it to 141.
How can I receive a new PIN if I forget my existing PIN?
You will have to call or visit your nearest Customer Care Centre to reset your PIN.
Can I activate the SMART SIM in my device using a Mobitel postpaid number?
No, you cannot.
MISCELLANEOUS
How can I know whether my subscription is activated?
You will get a Text Message (SMS) confirming your subscription if 3G Daily Delight was activated by dialling the short code. If you activated 3G Daily Delight by calling 141, you will hear a voice recording confirming your subscription.
What will happen when my usage exceeds the entitled bundle of 50 MB or 100 MB?
You will be able to access 3.5G broadband via the normal Prepaid Broadband rate of Rs. 0.01 per kB. If you wish, you can extend the validity period of 3G Daily Delight by reactivating the feature by dialling the required short codes or by calling 141.
Can I make multiple activations to get 3G Daily Delight on the same day?
Yes. You can activate 3G Daily Delight as many times as you wish as long as you have sufficient balance in your SMART account.
How do I know when my free limit of data, SMS’ or video call minutes ends?
You will receive separate Text Messages for data/video minutes/SMS when you reach 90% of the free limit. You will also receive separate SMS’ when you exhaust your free limit.
Can I check my data usage while using 3G Daily Delight 50 or 3G Daily Delight 25?
No. It is not possible for prepaid users to check their usage.
Are the 100 free SMSs and outgoing video call minutes available with 3G Daily Delight 50 valid to other networks?
No. These are valid only within the Mobitel network.
Can I cancel the subscription to 3G Daily Delight feature, once activated?
There is no method to de-active the tariff option before it expires automatically.
Is the data usage calculated for Downloading or Uploading or for both?
The data usage is calculated both for downloading and uploading.
What can I do with 100MB of data?
You will be able to retrieve approximately 1000 Emails, download 25 MP3 Songs or browse over 300 web pages. (These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example)
I am a Mobitel Postpaid user. Can I use 3G Daily Delight?
3G Daily Delight 50 and 3G Daily Delight 25 are exclusive options available for Mobitel Prepaid subscribers. As such, you cannot activate 3G Daily Delight with your postpaid number. However, if you have a HSDPA modem or laptop with built-in HSDPA, you can purchase a SMART SIM and enjoy the 3G Daily Delight features.
General
What is M3 High Speed Internet?
M3 High Speed Internet is a high speed data connectivity service which will enable you to download and upload large files at very high speeds no matter where you are, provided that you are within 3.5G coverage. M3 High Speed Internet is powered by HSPA-one of the latest evolutions in wireless data transfer technology
What is HSPA?
HSPA (High Speed Packet Access) combines the features of HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) enabling you to access data at speeds up to 14.4 Mbps Downlink and up to 1.98 Mbps Uplink, on devices supporting HSPA.
What subscription type suits me best?
The types of subscription methods available will address different types of data transfer needs:
LOW / SPORADIC USERS MODERATE USERS HIGH USERS 3G Daily Delight Zoom 490 Zoom 890 Zoom 2490 Sporadic users Relatively frequent users Very frequent users Uses the web mainly for light browsing and for email Uses the web for streaming and information Uses the web for heavy downloading and uploading
Click here for 3G Daily Delight Click here for Zoom postpaid packages
M3 High Speed Internet on Post paid (Zoom)
If you are a high data user that intends to access the Internet solely with a modem, and are highly dependent on sending and receiving large volumes of data consistently, M3 High Speed Internet on Post paid packages will offer you the most economical and technically suitable solution. You can select from a range of three packages, offering different speeds and different volumes of data.
Click here to learn more
M3 High Speed Internet on Pre paid
Whenever you need to access high volumes of data, for short periods of time, you can simply subscribe to 3G Daily Delight options and enjoy data for the period of subscription. Although you can use either a phone or a device with this subscription, you may need to use a USB modem to realize the full benefits of this option.
Click here to learn more
M3 High Speed Internet on Mobile
If you are generally a low or medium level data user who wish to access the internet while on the move, through your mobile, rather than investing in a separate device, M3 High Speed Internet on Mobile will be a fitting solution for you. You can enjoy data speeds up to 1 Mbps on uplink and downlink and a free data bundle depending on your monthly subscription. The rate applicable for excess usage will be Rs. 0.01 per kB.
If you find that M3 High Speed Internet on Mobile does not meet your requirements (the volumes you generally access are far greater and this tariff structure is not economical enough), you can always select one of the Zoom packages.
Click here to learn more
How can I join M3 High Speed Internet Services?
You will have two options to join in:
Option 1
You can purchase a new SIM and subscribe to M3 High Speed Internet Services by selecting either a Post Paid or the Pre Paid plan especially designed with the different requirements of subscribers in mind. You will be able to enjoy speeds of up to 7.2 Mbps on Downlink and 1.98 Mbps on Uplink.
Option 2
If you already have a subscription to either a Mobitel GSM Pre Paid or a Post Paid Package, you can enjoy M3 High Speed Internet on your existing connection without changing the existing SIM. Your existing SIM will be High Speed Internet ready and you will be able to enjoy speeds up to 1Mbps both on Downlink and Uplink. However, if you wish to access internet at higher speeds, you can always subscribe to a Post Paid package of your choice and enjoy speeds up to 7.2 Mbps on Downlink and 1.98 Mbps on Uplink.
Will I have to pay for the time I am logged on to the network or only for the actual data usage?
You will only have to pay for the actual data usage, irrespective of the time you have spent logged on
The data usage is calculated for Downloading or Uploading or for both?
The data usage is calculated both for uploading and downloading.
What can I do with 100MB of data?
You will be able to retrieve approximately 1000 Emails, download 25 MP3 Songs or browse over 300 web pages.(These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example)
What are the factors that affect uplink and downlink speeds?
The uplink and downlink speeds you experience may be different from the maximum speeds given under the plans due to following factors:
You will require a device belonging to one of the following categories:
Where can I make/change a subscription to a data plan?
You can make or change your subscription from any of the following outlets:
I am currently enjoying a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. Will that be disabled due to the new packages available?
No. You can still continue to use your Zoom package.
I have a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. How can I upgrade to the new Zoom packages?
If you wish to upgrade, just visit any of the Mobitel Service centre outlets mentioned. Go to Store locator.
Will I be charged if I switch from the previous Zoom package to the new Zoom package?
If you upgrade to the new Zoom packages before 31st January 2009, the package switch will be free of charge. However, if you upgrade after this date, the normal package switching cost of Rs.100/- will apply.
How Can I check my usage?
Your usage can be checked through your online account on the Mobitel corporate website at www.mobitel.lk. If you have not already set up your account you may do so by clicking on Account Login and signing up. If you require assistance in setting up, please call us on the Mobitel Hotline 071 2755777 and we will assist you in setting up your account.
Roaming
Will I be able to Roam internationally with M3 High Speed Internet?
Yes, you will be able to enjoy roaming with networks in the countries listed here with which M3 High Speed Internet maintains roaming agreements.
What are the charges applicable whilst on roaming?
The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam.
Can I experience the same uplink and downlink speeds when I am roaming?
The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment.
I am a Post Paid voice / video (3G mobile phone) user who wish to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?
If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows:
Rate per kB Rs. 0.01 (1 Cent) Downlink Speed Up to 1 Mbps Uplink Speed Up to 1 Mbps
If you are a Double M subscriber, you will be entitled to a free bundle of data depending on your subscription. For further details click here.
Payment Methods
How can I settle my bill or make an interim payment for my post paid account?
You can settle your bill or make an interim payment at any of the customer contact points. Go to Store locator
Device
What are the system requirements of a PC in order to support HSDPA devices?
The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers in use today, are capable of supporting them.
Generally, a personal computer (Laptop or Desktop) with the following configuration would meet the requirements:
If you are using a Laptop/PC running on a different OS (Apple Mac etc.,) please check with the modem manufacturer's specifications for compatibility.
What are the models of 3G phones available with Mobitel?
Please follow the link to view a range of phones and their product specifications available with Mobitel.
View Phones
What are the types of devices that are available with the network?
Please follow the link to view a range of devices and their product specifications available with Mobitel.
View Devices
Do I need to install special software on my Laptop / Desktop Computer to use?
Yes. You will have to install the software bundle (CD) provided with the device in your laptop or Desktop Computer. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using.
What are the advantages/disadvantages of using a 3G phone to connect to M3 High Speed Internet?
You will be able to save on the amount invested on a Broadband device by using your 3G mobile phone as the modem. Presently all 3G mobile phones will support speeds up to 384 kbps and there are some models with built-in HSDPA facility offering higher speeds (up to 7.2Mbps).
Coverage
Where can I use M3 High Speed Internet?
The M3 High Speed Internet service is available in Colombo Metropolitan area and almost all major towns across the country. The coverage expansion is steadily underway.
How can I know whether I am in 3.5G Coverage?
If you are using a mobile phone, a special icon located next to the signal strength bars will indicate when the phone is within 3.5G coverage. If you use a Laptop or a Desktop computer, the application software will indicate whether the device is within 3.5G coverage. The indication may vary from device to device, but will generally carry the letters 3G or HSDPA. In addition, an LED indicator on the device will flash in different colours (the flashing colour may vary from manufacturer to manufacturer) depending on the state of the connection, HSDPA, EDGE/GPRS. Generally a blinking LED signifies that the device has detected the network but on standby while a continuously shining LED indicates an active connection.
What happens when I move out of 3.5G Coverage?
When you move out of 3.5G coverage, you will be transferred seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into, subject to handset configurations. The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS.
What is M3 High Speed Internet?
M3 High Speed Internet is a high speed data connectivity service which will enable you to download and upload large files at very high speeds no matter where you are, provided that you are within 3.5G coverage. M3 High Speed Internet is powered by HSPA-one of the latest evolutions in wireless data transfer technology
What is HSPA?
HSPA (High Speed Packet Access) combines the features of HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) enabling you to access data at speeds up to 14.4 Mbps Downlink and up to 1.98 Mbps Uplink, on devices supporting HSPA.
What subscription type suits me best?
The types of subscription methods available will address different types of data transfer needs:
LOW / SPORADIC USERS MODERATE USERS HIGH USERS 3G Daily Delight Zoom 490 Zoom 890 Zoom 2490 Sporadic users Relatively frequent users Very frequent users Uses the web mainly for light browsing and for email Uses the web for streaming and information Uses the web for heavy downloading and uploading
Click here for 3G Daily Delight Click here for Zoom postpaid packages
M3 High Speed Internet on Post paid (Zoom)
If you are a high data user that intends to access the Internet solely with a modem, and are highly dependent on sending and receiving large volumes of data consistently, M3 High Speed Internet on Post paid packages will offer you the most economical and technically suitable solution. You can select from a range of three packages, offering different speeds and different volumes of data.
Click here to learn more
M3 High Speed Internet on Pre paid
Whenever you need to access high volumes of data, for short periods of time, you can simply subscribe to 3G Daily Delight options and enjoy data for the period of subscription. Although you can use either a phone or a device with this subscription, you may need to use a USB modem to realize the full benefits of this option.
Click here to learn more
M3 High Speed Internet on Mobile
If you are generally a low or medium level data user who wish to access the internet while on the move, through your mobile, rather than investing in a separate device, M3 High Speed Internet on Mobile will be a fitting solution for you. You can enjoy data speeds up to 1 Mbps on uplink and downlink and a free data bundle depending on your monthly subscription. The rate applicable for excess usage will be Rs. 0.01 per kB.
If you find that M3 High Speed Internet on Mobile does not meet your requirements (the volumes you generally access are far greater and this tariff structure is not economical enough), you can always select one of the Zoom packages.
Click here to learn more
How can I join M3 High Speed Internet Services?
You will have two options to join in:
Option 1
You can purchase a new SIM and subscribe to M3 High Speed Internet Services by selecting either a Post Paid or the Pre Paid plan especially designed with the different requirements of subscribers in mind. You will be able to enjoy speeds of up to 7.2 Mbps on Downlink and 1.98 Mbps on Uplink.
Option 2
If you already have a subscription to either a Mobitel GSM Pre Paid or a Post Paid Package, you can enjoy M3 High Speed Internet on your existing connection without changing the existing SIM. Your existing SIM will be High Speed Internet ready and you will be able to enjoy speeds up to 1Mbps both on Downlink and Uplink. However, if you wish to access internet at higher speeds, you can always subscribe to a Post Paid package of your choice and enjoy speeds up to 7.2 Mbps on Downlink and 1.98 Mbps on Uplink.
Will I have to pay for the time I am logged on to the network or only for the actual data usage?
You will only have to pay for the actual data usage, irrespective of the time you have spent logged on
The data usage is calculated for Downloading or Uploading or for both?
The data usage is calculated both for uploading and downloading.
What can I do with 100MB of data?
You will be able to retrieve approximately 1000 Emails, download 25 MP3 Songs or browse over 300 web pages.(These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example)
What are the factors that affect uplink and downlink speeds?
The uplink and downlink speeds you experience may be different from the maximum speeds given under the plans due to following factors:
- The mobile device you use
- Type of the application
- Network traffic at the location at the time
- Website or the servers being accessed
You will require a device belonging to one of the following categories:
- Category 1Laptop Computer with Built-in HSDPA facility.
- Category 2A 3G Phone (Preferably with built-in HSDPA facility) and a Laptop or a Personal Computer with a USB 2.0 compliant port meeting the system requirements of the above device.
- Category 3An HSDPA modem either with USB interface (USB Modem) or PCMCIA interface (Data Card) and a Laptop or a Personal Computer with a USB 2.0 compliant port, meeting the system requirements of the above device.
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Postpaid Internet (Zoom)
Where can I make/change a subscription to a data plan?
You can make or change your subscription from any of the following outlets:
- Big M's and Branches
- Singer Mega & Singer Plus outlets
- SLT Regional Offices
- Authorized dealers and Sub dealers of Mobitel
I am currently enjoying a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. Will that be disabled due to the new packages available?
No. You can still continue to use your Zoom package.
I have a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. How can I upgrade to the new Zoom packages?
If you wish to upgrade, just visit any of the Mobitel Service centre outlets mentioned. Go to Store locator.
Will I be charged if I switch from the previous Zoom package to the new Zoom package?
If you upgrade to the new Zoom packages before 31st January 2009, the package switch will be free of charge. However, if you upgrade after this date, the normal package switching cost of Rs.100/- will apply.
How Can I check my usage?
Your usage can be checked through your online account on the Mobitel corporate website at www.mobitel.lk. If you have not already set up your account you may do so by clicking on Account Login and signing up. If you require assistance in setting up, please call us on the Mobitel Hotline 071 2755777 and we will assist you in setting up your account.
Roaming
Will I be able to Roam internationally with M3 High Speed Internet?
Yes, you will be able to enjoy roaming with networks in the countries listed here with which M3 High Speed Internet maintains roaming agreements.
What are the charges applicable whilst on roaming?
The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam.
Can I experience the same uplink and downlink speeds when I am roaming?
The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment.
I am a Post Paid voice / video (3G mobile phone) user who wish to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?
If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows:
Rate per kB Rs. 0.01 (1 Cent) Downlink Speed Up to 1 Mbps Uplink Speed Up to 1 Mbps
If you are a Double M subscriber, you will be entitled to a free bundle of data depending on your subscription. For further details click here.
Payment Methods
How can I settle my bill or make an interim payment for my post paid account?
You can settle your bill or make an interim payment at any of the customer contact points. Go to Store locator
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Device and Network Features
Device
What are the system requirements of a PC in order to support HSDPA devices?
The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers in use today, are capable of supporting them.
Generally, a personal computer (Laptop or Desktop) with the following configuration would meet the requirements:
- Processor 1 GHz or advanced
- RAM 512 MB or advanced
- Free Space 100MB
- OS - Windows 2000/XP/Vista
If you are using a Laptop/PC running on a different OS (Apple Mac etc.,) please check with the modem manufacturer's specifications for compatibility.
What are the models of 3G phones available with Mobitel?
Please follow the link to view a range of phones and their product specifications available with Mobitel.
View Phones
What are the types of devices that are available with the network?
Please follow the link to view a range of devices and their product specifications available with Mobitel.
View Devices
Do I need to install special software on my Laptop / Desktop Computer to use?
Yes. You will have to install the software bundle (CD) provided with the device in your laptop or Desktop Computer. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using.
What are the advantages/disadvantages of using a 3G phone to connect to M3 High Speed Internet?
You will be able to save on the amount invested on a Broadband device by using your 3G mobile phone as the modem. Presently all 3G mobile phones will support speeds up to 384 kbps and there are some models with built-in HSDPA facility offering higher speeds (up to 7.2Mbps).
Coverage
Where can I use M3 High Speed Internet?
The M3 High Speed Internet service is available in Colombo Metropolitan area and almost all major towns across the country. The coverage expansion is steadily underway.
How can I know whether I am in 3.5G Coverage?
If you are using a mobile phone, a special icon located next to the signal strength bars will indicate when the phone is within 3.5G coverage. If you use a Laptop or a Desktop computer, the application software will indicate whether the device is within 3.5G coverage. The indication may vary from device to device, but will generally carry the letters 3G or HSDPA. In addition, an LED indicator on the device will flash in different colours (the flashing colour may vary from manufacturer to manufacturer) depending on the state of the connection, HSDPA, EDGE/GPRS. Generally a blinking LED signifies that the device has detected the network but on standby while a continuously shining LED indicates an active connection.
What happens when I move out of 3.5G Coverage?
When you move out of 3.5G coverage, you will be transferred seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into, subject to handset configurations. The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS.
