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<blockquote data-quote="djanuradhaxxx" data-source="post: 4720308" data-attributes="member: 180297">Postpaid Internet (Zoom)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Where can I make/change a subscription to a data plan?&nbsp; &nbsp;&nbsp; You can make or change your subscription from any of the following outlets:&nbsp; &nbsp;&nbsp;
<ul>
<li data-xf-list-type="ul">Big M's and Branches</li>
<li data-xf-list-type="ul">Singer Mega &amp; Singer Plus outlets</li>
<li data-xf-list-type="ul">SLT Regional Offices</li>
<li data-xf-list-type="ul">Authorized dealers and Sub dealers of Mobitel</li>
</ul>&nbsp; &nbsp;&nbsp; Go to <a href="http://www.mobitellanka.com/storelocator/index.html" target="_blank">Store locator</a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; I am currently enjoying a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. Will that be disabled due to the new packages available?&nbsp; &nbsp;&nbsp; No. You can still continue to use your Zoom package.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; I have a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. How can I upgrade to the new Zoom packages?&nbsp; &nbsp;&nbsp; If you wish to upgrade, just visit any of the Mobitel Service centre outlets mentioned. <a href="http://www.mobitellanka.com/storelocator/index.html" target="_blank">Go to Store locator</a>.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Will I be charged if I switch from the previous Zoom package to the new Zoom package?&nbsp; &nbsp;&nbsp; If you upgrade to the new Zoom packages before 31st January 2009, the package switch will be free of charge. However, if you upgrade after this date, the normal package switching cost of Rs.100/- will apply.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; How Can I check my usage?&nbsp; &nbsp;&nbsp; Your usage can be checked through your online account on the Mobitel corporate website at <a href="http://www.mobitel.lk/" target="_blank">www.mobitel.lk</a>. If you have not already set up your account you may do so by clicking on Account Login and signing up. If you require assistance in setting up, please call us on the Mobitel Hotline 071 2755777 and we will assist you in setting up your account.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Roaming&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Will I be able to Roam internationally with M3 High Speed Internet?&nbsp; &nbsp;&nbsp; Yes, you will be able to enjoy roaming with networks in the countries listed <a href="http://www.mobitellanka.com/international/roaminglist.html" target="_blank">here</a> with which M3 High Speed Internet maintains roaming agreements.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; What are the charges applicable whilst on roaming?&nbsp; &nbsp;&nbsp; The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Can I experience the same uplink and downlink speeds when I am roaming?&nbsp; &nbsp;&nbsp; The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; I am a Post Paid voice / video (3G mobile phone) user who wish to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?&nbsp; &nbsp;&nbsp; If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Rate per kB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Rs. 0.01 (1 Cent)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Downlink Speed&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Up to 1 Mbps&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Uplink Speed&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Up to 1 Mbps&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; If you are a Double M subscriber, you will be entitled to a free bundle of data depending on your subscription. For further details click <a href="http://www.mobitellanka.com/postpaid/doublem.html" target="_blank">here</a>.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Payment Methods&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; How can I settle my bill or make an interim payment for my post paid account?&nbsp; &nbsp;&nbsp; You can settle your bill or make an interim payment at any of the customer contact points. Go to <a href="http://www.mobitellanka.com/storelocator/index.html" target="_blank">Store locator</a>&nbsp; &nbsp;&nbsp; <a href="http://www.mobitellanka.com/support/broadband_faq.html#top" target="_blank">Page Top <img src="http://www.mobitellanka.com/images/thingertop.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></a>&nbsp; &nbsp;&nbsp; Device and Network Features&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Device&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; What are the system requirements of a PC in order to support HSDPA devices?&nbsp; &nbsp;&nbsp; The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers in use today, are capable of supporting them.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Generally, a personal computer (Laptop or Desktop) with the following configuration would meet the requirements:&nbsp; &nbsp;&nbsp;
<ul>
<li data-xf-list-type="ul">Processor 1 GHz or advanced</li>
<li data-xf-list-type="ul">RAM 512 MB or advanced</li>
<li data-xf-list-type="ul">Free Space 100MB</li>
<li data-xf-list-type="ul">OS - Windows 2000/XP/Vista</li>
</ul>&nbsp; &nbsp;&nbsp; However, the above configuration should only be used as a guideline and it is advised to ascertain the compatibility of the system requirements of the device with the computer you intend to use before purchasing.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; If you are using a Laptop/PC running on a different OS (Apple Mac etc.,) please check with the modem manufacturer's specifications for compatibility.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; What are the models of 3G phones available with Mobitel?&nbsp; &nbsp;&nbsp; Please follow the link to view a range of phones and their product specifications available with Mobitel.<a href="http://eshopping.mobitel.lk/phones/index.html" target="_blank">View Phones</a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; What are the types of devices that are available with the network?&nbsp; &nbsp;&nbsp; Please follow the link to view a range of devices and their product specifications available with Mobitel.<a href="http://www.mobitellanka.com/broadband/devices.html" target="_blank">View Devices</a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Do I need to install special software on my Laptop / Desktop Computer to use?&nbsp; &nbsp;&nbsp; Yes. You will have to install the software bundle (CD) provided with the device in your laptop or Desktop Computer. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; What are the advantages/disadvantages of using a 3G phone to connect to M3 High Speed Internet?&nbsp; &nbsp;&nbsp; You will be able to save on the amount invested on a Broadband device by using your 3G mobile phone as the modem. Presently all 3G mobile phones will support speeds up to 384 kbps and there are some models with built-in HSDPA facility offering higher speeds (up to 7.2Mbps).&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Coverage&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Where can I use M3 High Speed Internet?&nbsp; &nbsp;&nbsp; The M3 High Speed Internet service is available in Colombo Metropolitan area and almost all major towns across the country. The coverage expansion is steadily underway.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; How can I know whether I am in 3.5G Coverage?&nbsp; &nbsp;&nbsp; If you are using a mobile phone, a special icon located next to the signal strength bars will indicate when the phone is within 3.5G coverage. If you use a Laptop or a Desktop computer, the application software will indicate whether the device is within 3.5G coverage. The indication may vary from device to device, but will generally carry the letters 3G or HSDPA. In addition, an LED indicator on the device will flash in different colours (the flashing colour may vary from manufacturer to manufacturer) depending on the state of the connection, HSDPA, EDGE/GPRS. Generally a blinking LED signifies that the device has detected the network but on standby while a continuously shining LED indicates an active connection.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; What happens when I move out of 3.5G Coverage?&nbsp; &nbsp;&nbsp; When you move out of 3.5G coverage, you will be transferred seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into, subject to handset configurations. The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS.&nbsp; &nbsp;&nbsp; <a href="http://www.mobitellanka.com/support/broadband_faq.html#top" target="_blank">http://www.mobitellanka.com/support/broadband_faq.html#top</a></blockquote>

[QUOTE="djanuradhaxxx, post: 4720308, member: 180297"] [B][B]Postpaid Internet (Zoom)[/B][/B] [B]Where can I make/change a subscription to a data plan?[/B] You can make or change your subscription from any of the following outlets: [LIST] [*]Big M's and Branches [*]Singer Mega & Singer Plus outlets [*]SLT Regional Offices [*]Authorized dealers and Sub dealers of Mobitel[/LIST] Go to [URL="http://www.mobitellanka.com/storelocator/index.html"]Store locator[/URL] [B]I am currently enjoying a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. Will that be disabled due to the new packages available?[/B] No. You can still continue to use your Zoom package. [B]I have a Zoom 512, Zoom 1024, Zoom 3600 or Zoom 7200 package. How can I upgrade to the new Zoom packages?[/B] If you wish to upgrade, just visit any of the Mobitel Service centre outlets mentioned. [URL="http://www.mobitellanka.com/storelocator/index.html"]Go to Store locator[/URL]. [B]Will I be charged if I switch from the previous Zoom package to the new Zoom package?[/B] If you upgrade to the new Zoom packages before 31st January 2009, the package switch will be free of charge. However, if you upgrade after this date, the normal package switching cost of Rs.100/- will apply. [B]How Can I check my usage?[/B] Your usage can be checked through your online account on the Mobitel corporate website at [URL="http://www.mobitel.lk/"]www.mobitel.lk[/URL]. If you have not already set up your account you may do so by clicking on Account Login and signing up. If you require assistance in setting up, please call us on the Mobitel Hotline 071 2755777 and we will assist you in setting up your account. [B]Roaming[/B] [B]Will I be able to Roam internationally with M3 High Speed Internet?[/B] Yes, you will be able to enjoy roaming with networks in the countries listed [URL="http://www.mobitellanka.com/international/roaminglist.html"]here[/URL] with which M3 High Speed Internet maintains roaming agreements. [B]What are the charges applicable whilst on roaming?[/B] The charges that are applicable whilst on roaming will be in compliance with the tariff structure of the network on which you roam. [B]Can I experience the same uplink and downlink speeds when I am roaming?[/B] The speeds you experience whilst on roaming may vary depending on the network, the websites or servers you access and the network traffic at that moment. [B]I am a Post Paid voice / video (3G mobile phone) user who wish to access data/ internet with a M3 High Speed Internet plan. What are the charges applicable?[/B] If you are a regular 3G mobile phone user, who wishes to access data/internet with your phone connection, the applicable tariff structure will be as follows: Rate per kB Rs. 0.01 (1 Cent) Downlink Speed Up to 1 Mbps Uplink Speed Up to 1 Mbps If you are a Double M subscriber, you will be entitled to a free bundle of data depending on your subscription. For further details click [URL="http://www.mobitellanka.com/postpaid/doublem.html"]here[/URL]. [B]Payment Methods[/B] [B]How can I settle my bill or make an interim payment for my post paid account?[/B] You can settle your bill or make an interim payment at any of the customer contact points. Go to [URL="http://www.mobitellanka.com/storelocator/index.html"]Store locator[/URL] [RIGHT][URL="http://www.mobitellanka.com/support/broadband_faq.html#top"][B]Page Top[/B] [IMG]http://www.mobitellanka.com/images/thingertop.gif[/IMG][/URL][/RIGHT] [B][B]Device and Network Features[/B][/B] [B]Device[/B] [B]What are the system requirements of a PC in order to support HSDPA devices?[/B] The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers in use today, are capable of supporting them. Generally, a personal computer (Laptop or Desktop) with the following configuration would meet the requirements: [LIST] [*]Processor 1 GHz or advanced [*]RAM 512 MB or advanced [*]Free Space 100MB [*]OS - Windows 2000/XP/Vista[/LIST] However, the above configuration should only be used as a guideline and it is advised to ascertain the compatibility of the system requirements of the device with the computer you intend to use before purchasing. If you are using a Laptop/PC running on a different OS (Apple Mac etc.,) please check with the modem manufacturer's specifications for compatibility. [B]What are the models of 3G phones available with Mobitel?[/B] Please follow the link to view a range of phones and their product specifications available with Mobitel. [URL="http://eshopping.mobitel.lk/phones/index.html"]View Phones[/URL] [B]What are the types of devices that are available with the network?[/B] Please follow the link to view a range of devices and their product specifications available with Mobitel. [URL="http://www.mobitellanka.com/broadband/devices.html"]View Devices[/URL] [B]Do I need to install special software on my Laptop / Desktop Computer to use?[/B] Yes. You will have to install the software bundle (CD) provided with the device in your laptop or Desktop Computer. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using. [B]What are the advantages/disadvantages of using a 3G phone to connect to M3 High Speed Internet?[/B] You will be able to save on the amount invested on a Broadband device by using your 3G mobile phone as the modem. Presently all 3G mobile phones will support speeds up to 384 kbps and there are some models with built-in HSDPA facility offering higher speeds (up to 7.2Mbps). [B]Coverage[/B] [B]Where can I use M3 High Speed Internet?[/B] The M3 High Speed Internet service is available in Colombo Metropolitan area and almost all major towns across the country. The coverage expansion is steadily underway. [B]How can I know whether I am in 3.5G Coverage?[/B] If you are using a mobile phone, a special icon located next to the signal strength bars will indicate when the phone is within 3.5G coverage. If you use a Laptop or a Desktop computer, the application software will indicate whether the device is within 3.5G coverage. The indication may vary from device to device, but will generally carry the letters 3G or HSDPA. In addition, an LED indicator on the device will flash in different colours (the flashing colour may vary from manufacturer to manufacturer) depending on the state of the connection, HSDPA, EDGE/GPRS. Generally a blinking LED signifies that the device has detected the network but on standby while a continuously shining LED indicates an active connection. [B]What happens when I move out of 3.5G Coverage?[/B] When you move out of 3.5G coverage, you will be transferred seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into, subject to handset configurations. The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS. [URL="http://www.mobitellanka.com/support/broadband_faq.html#top"][/URL] [/QUOTE]

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