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Message: <blockquote data-quote="Sri_Sampath" data-source="post: 26630318" data-attributes="member: 264139">Complaints about the Data charges:If you have been charged for accessing LMS servers in the university, you could complain to the customer service of your ISPs with details/evidence to request a refund. However, you have to provide the details to justify your complaint. For example, the amount of data consumed, time period, date and URL of LMS servers, machine address of the device. If you fail to solve the issue with your service provider, you could submit the complaint to TRC (Telecommunication Regulation Commission) with details to justify your refund.It is important to note that Zoom service and access to the service will not be free. However, it is possible to get reduced data charges if the streaming occurred through a server on the LEARN network. Unfortunately, this cannot be guaranteed in advance due to the present demand for a zoom facility in the universities. Hence, teachers are recommended to record their lectures and upload them to LMS servers.If you have a problem with using LMS and these services including Zoom, we kindly request you to contact and inform the faculty/institute coordinator who manages the online services including LMS. Coordinators/Administrators will contact the central administration who manages the network and other online services in the university if there is an issue with valid evidence to take the formal actions.</blockquote>

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