Samsung is shutting down Note 7 sales worldwide

deanXX

Well-known member
  • Oct 15, 2013
    21,380
    16,029
    113
    Samsung has requested that all of its sales partners stop offering the Galaxy Note 7, following reports of several additional fires over the past few days. It's asking stores and phone carriers worldwide to stop selling and exchanging the replacement units, which were supposedly safe from suddenly bursting into flames.

    All Note 7 units currently in consumers hands should be powered down, Samsung says, including replacement units. On its recall page, Samsung says that Note 7 owners "need" to either exchange their phone for another kind of smartphone or obtain a refund.

    "We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7," Samsung writes in a blog post this evening.


    Source:the verge
     

    deanXX

    Well-known member
  • Oct 15, 2013
    21,380
    16,029
    113
    Ln2prAf.jpg
     

    EMINƎM

    Well-known member
  • Aug 15, 2011
    5,123
    727
    113
    Rochester Hills, Detroit, Michigan, U.S.
    Galaxy Note7 Safety Recall

    Updated – Oct. 10 2016

    Latest Updates on the Galaxy Note7

    Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.

    Galaxy Note7 Owners need to do one of the following:

    1. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
    2. Contact your point of purchase to obtain a full refund.
    Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.

    Affected Devices

    This applies to the original and replacement Galaxy Note7 devices.

    Refund

    Contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.

    Contacts

    Galaxy Note7 owners can contact the carrier or retail outlet where they purchased their device. If you bought your Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.