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Message: <blockquote data-quote="wasangaama" data-source="post: 5004012" data-attributes="member: 168940">Menna Mama Logitech Ekata Yawapu E-Mail____________________________________________________We have not heard from you concerning your request for support in the 120 hours since we sent you a response. Consequently, we have changed the status of your question to SOLVED.You can update your question by simply replying to this email, but you must enter your reply in the space specified below:[===> Please enter your reply below this line <===][===> Please enter your reply above this line <===]To update your question from our support site, click here. Question Reference #090305-004237Summary:  Web Cam Qulaty Is Very Low, See Captured ImageProduct Level 1:  LogitechProduct Level 2:  CamerasProduct Level 3:  QuickCam ExpressDate Created:  03/05/2009 06:23 AMLast Updated:  03/24/2009 03:27 AMStatus:  SolvedM/N:  V-UAP41PID or S/N:  LZ832BLP/N :  860-000062Operating System:  Windows XPLogitech Software:  Software Version:  xx.x.xDownloaded latest SW:  HarmonyFlaskAgentId:    Discussion Thread Response (Carl) 03/22/2009 12:34 AMHello Wasanga,I have not heard from you in a few days and would like to know how things are going on your end. If you have any questions or concerns on the recent information I have provided you, please do not hesitate to let me know. I look forward to hearing from you. Have a great day.Regards,RyanLogitech Technical Support<a href="http://www.logitech.com/support" target="_blank">www.logitech.com/support</a> Australia 1800 025 544Monday - Friday, 9am - 5pm East (Sydney)New Zealand 0800 447 361Monday - Friday, 11am - 7pm, NZ Time India 000 800 600 1133Mon - Fri, 9:30am - 6:30pmMalaysia 03 2054 1884Mon - Fri, 9am - 6pmSingapore 800-6011-372Mon - Fri, 9am - 6pmHong Kong +852-2498-6803Mon - Fri, 9am - 12noon, 2pm - 6pmSat 9am - 12noonDisclaimer: Please note that your incident request has reached the AP Email Support team. We are currently supporting the end-users of Logitech products for the Asia Pacific region. If you are currently from a different location, please inform us or update your contact details to allow us to submit your query to the appropriate region for more help and assistance. Response (Ryan) 03/16/2009 09:39 AMDear Wasanga,Thank you for the response.The lighting condition of your room is the cause of the issue. Ensure that the light is bright enough in order to get a best image from your webcam. Should you need any assistance do not hesitate to e-mail me.Thank you for choosing Logitech. Have a nice day.Sincerely,RyanLogitech Technical Support<a href="http://www.Logitech.com/support" target="_blank">www.Logitech.com/support</a>Australia 02 88501192Monday - Friday, 9am - 5pm East (Sydney)New Zealand 09 476 4620Monday - Friday, 11am - 7pm, NZ Time India 000 800 600 1133Mon - Fri, 9:30am - 6:30pmMalaysia 03 2054 1884Mon - Fri, 9am - 6pmSingapore 800-6011-372Mon - Fri, 9am - 6pmHong Kong +852-2498-6803Mon - Fri, 9am - 12noon, 2pm - 6pmSat, 9am - 12noonDisclaimer: Please note that your incident request has reached the AP Email Support team. We are currently supporting the end-users of Logitech products for the Asia Pacific region. If you are currently from a different location, please inform us or update your contact details to allow us to submit your query to the appropriate region for more help and assistance. Customer (Wasanga ama) 03/10/2009 10:24 PMVGA = NVIDIA Geforce MX With AGP 8X = All Updated DriversMonitor = View sonic 17wide screenP IV 1.8Ram 1 GBMother Board = GigabyteDirect Connected To USB Without Extension CableI Try Capture Video From Coral Video Studio 12 Pro exI Try Installing Win VistaI Try Connect it to Other PC------------Still Have Problem Pictures Are DarkBut Picture Clear two 4 feet (4ow) florescent Lamps Set to Back Side of Webcam.I Think Camera Need Powerful Light Source. My 2 Week Warranty expired on 2009 March 08 Thank You Response (Ryan) 03/10/2009 02:21 PMDear Wasanga,I have not heard from you in a few days and would like to know how things are going on your end. If you have any questions or concerns on the recent information I have provided you, please do not hesitate to let me know. I look forward to hearing from you. Have a great day.Thank you for your support and for choosing Logitech. Note: If you are using Spam Blocker tool, please turn it off or make sure that you can receive e-mail messages from <a href="mailto:“@mailca.custhelp.com">“@mailca.custhelp.com</a>” Best Regards,RyanLogitech Technical Support<a href="http://www.Logitech.com/support" target="_blank">www.Logitech.com/support</a>Australia 02 88501192Monday - Friday, 9am - 5pm East (Sydney)New Zealand 09 476 4620Monday - Friday, 11am - 7pm, NZ Time India 000 800 600 1133Mon - Fri, 9:30am - 6:30pmMalaysia 03 2054 1884Mon - Fri, 9am - 6pmSingapore 800-6011-372Mon - Fri, 9am - 6pmHong Kong +852-2498-6803Mon - Fri, 9am - 12noon, 2pm - 6pmSat, 9am - 12noonDisclaimer: Please note that your incident request has reached the AP Email Support team. We are currently supporting the end-users of Logitech products for the Asia Pacific region. If you are currently from a different location, please inform us or update your contact details to allow us to submit your query to the appropriate region for more help and assistance. Response (Ryan) 03/06/2009 07:58 AMDear Wasanga,Thank you for contacting Logitech Technical Support. My name is Ryan and I will be assisting you with Incident 090305-004237 . Wasanga, you might had done some of the processes below but let’s redo again to test whether the issue is caused by hardware or software.Please ensure that there is no direct light facing towards the webcam. The light should be from behind of the webcam. Improving the lighting conditions can improve the image quality considerably. 1) Please ensure that the webcam is plugged directly into a USB port on your computer. Please deter from using any by-pass devices such as an extension cable or a USB hub to connect the webcam to the computer.2) Please update the Direct X via the link below.<a href="http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en" target="_blank">http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en</a> 3) Ensure that you have updated your Graphic Card driver.4) I also would like to suggest that you to disable the antivirus/firewall temporarily to test whether the issue is caused by them.If the issue persists, I would recommend it that you do a clean install by referring to the article below to resolve this issue. Wasanga,clean installation is different from normal software reinstallation therefore I would suggest you refer closely to the instructions.Answer Title: Tutorial: Uninstalling and Reinstalling QuickCam SoftwareAnswer Link: <a href="http://logitech-en-ap.custhelp.com/cgi-bin/logitech_en_ap.cfg/php/enduser/std_adp.php?p_faqid=2202&p_created=1110221857" target="_blank">http://logitech-en-ap.custhelp.com/cgi-bin/logitech_en_ap.cfg/php/enduser/std_adp.php?p_faqid=2202&p_created=1110221857</a>Please download the latest QuickCam software (if you do not have it) via the direct link below for you will need this during the clean installation process. <a href="http://www.logitech.com/pub/video/quickcam/qc1180.exe" target="_blank">http://www.logitech.com/pub/video/quickcam/qc1180.exe</a> Please update me the results after trying the suggestion provided. Should you need any assistance do not hesitate to contact me.Thank you for choosing Logitech. Have a nice day.Sincerely,RyanLogitech Technical Support<a href="http://www.Logitech.com/support" target="_blank">www.Logitech.com/support</a>Australia 02 88501192Monday - Friday, 9am - 5pm East (Sydney)New Zealand 09 476 4620Monday - Friday, 11am - 7pm, NZ Time India 000 800 600 1133Mon - Fri, 9:30am - 6:30pmMalaysia 03 2054 1884Mon - Fri, 9am - 6pmSingapore 800-6011-372Mon - Fri, 9am - 6pmHong Kong +852-2498-6803Mon - Fri, 9am - 12noon, 2pm - 6pmSat, 9am - 12noonDisclaimer: Please note that your incident request has reached the AP Email Support team. We are currently supporting the end-users of Logitech products for the Asia Pacific region. If you are currently from a different location, please inform us or update your contact details to allow us to submit your query to the appropriate region for more help and assistance. Customer (Wasanga ama) 03/05/2009 06:23 AMI Buy This Webcam FromSOUTHNET TECHNOLOGIES (PVT) LTDon 2009feb21They Give 2 Week Warranty. But Box Printed 2 yearthis image capture By Quickcam Go WebcamThis qulaty is It,Max Qulaty?(I try Aujesting Controls But Qulaty Is Low My Room Is Bright But Captured Image Is Dark)</blockquote>

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