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Message: <blockquote data-quote="kj1" data-source="post: 30424767" data-attributes="member: 555153">In my current organization next year plan is to reduce help desk head count with AI chatbots. We are outsourcing part of level 1 and 2 to SL and India.I try my best to keep the SL contract going.But Sri Lankan workforce is getting expensive and with reduced quality of work.Still cheaper than hiring full time employees from here.The thing is AI can really replace entry level technical people.So we just need some warm blood with good Emotional skills to manage people and with this current labor market there's plenty of them. I'm seeing sri lanka is trying to Increase it's IT workforce.But it should good enough to compete with rest of the developing countries and now AI.So i was able go to microsoft ignite this year and amount of stuff related to automation and Generative AI is really scary in terms of our job security.LOL.i was thinking that there will be a day you will just say to a AI to build your Infrastructure in cloud and it's all prompts.IT will end on the hands of IT. Who needs to pay 6 figures to all these software engineers when you can just buy a subscription from microsoft.</blockquote>

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