CUSTOMER CARE IN 2020
Operator : "Thank you for calling Pizza Hut . May I have your..."
Customer: "Hello, can I order.."
Operator : " Can I have your multi purpose card number first, Sir?"
Customer: "It's eh..., hold.......... on......889861356102049998-45-54610"
Operator : "OK... you're... Mr. Singh and you're calling from 17 Jaan Kayo.
Your home number is
4094! 2366, your office 76452302 and your mobile
is 0142662566. Which number are you calling from now Sir?"
Customer: "Home! How did you get all my phone numbers ?
Operator : "We are connected to the system Sir"
Customer: " May I order your Seafood Pizza..."
Operator : "That's not a good idea Sir"
Customer: "How come?"
Operator : " According to your medical records, you have high blood
pressure and even higher
cholesterol level Sir"
Customer: "What?... What do you recommend then?"
Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it"
Customer: "How do you know for sure?"
Operator : "You borrowed a book entitled "Popular Hokkien Dishes" from the
National Library last
week Sir"
Customer: " OK I give up... Give me three family size ones then, how much
will that cost?"
Operator : "That should be enough for your family of 10, Sir. The total is
$49.99"
Customer: "Can I pay by! credit card?"
Operator : "I'm afraid you have to pay us cash, Sir. Your credit card is
over the limit and you
owe your bank $3, 720.55 since October last year. That's not including the
late payment charges
on your housing loan, Sir."
Customer: "I guess I have to run to the neighborhood ATM and withdraw some
cash before your guy
arrives"
Operator : "You can't Sir. Based on the records, you've reached your daily
limit on machine
withdrawal today"
Customer: "Never mind just send the pizzas, I'll have the cash ready. How
long is it going to
take anyway?"
Operator : "About 45 minutes Sir, but if you can't wait you can always come
and collect it on
your motorcycle..."
Customer: " What!"
Operator : "According to the details in system ,you own a
Scooter,...registration number
1123..."
Customer: " Huh??"
Operator : "Is there anything else Sir?"
Customer: "Nothing... by the way... aren't you giving me that 3 free
bottles of cola as
advertised?"
Operator : "We normally would Sir, but based on your records you're also
diabetic....... "
Customer: #$$^%&$@$% ^
Operator "Better watch your language Sir. Remember on 15th July 1987 you
were convicted of using
abusive language on a policeman...?"
Customer: [Faints]
Operator : "Thank you for calling Pizza Hut . May I have your..."
Customer: "Hello, can I order.."
Operator : " Can I have your multi purpose card number first, Sir?"
Customer: "It's eh..., hold.......... on......889861356102049998-45-54610"
Operator : "OK... you're... Mr. Singh and you're calling from 17 Jaan Kayo.
Your home number is
4094! 2366, your office 76452302 and your mobile
is 0142662566. Which number are you calling from now Sir?"
Customer: "Home! How did you get all my phone numbers ?
Operator : "We are connected to the system Sir"
Customer: " May I order your Seafood Pizza..."
Operator : "That's not a good idea Sir"
Customer: "How come?"
Operator : " According to your medical records, you have high blood
pressure and even higher
cholesterol level Sir"
Customer: "What?... What do you recommend then?"
Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it"
Customer: "How do you know for sure?"
Operator : "You borrowed a book entitled "Popular Hokkien Dishes" from the
National Library last
week Sir"
Customer: " OK I give up... Give me three family size ones then, how much
will that cost?"
Operator : "That should be enough for your family of 10, Sir. The total is
$49.99"
Customer: "Can I pay by! credit card?"
Operator : "I'm afraid you have to pay us cash, Sir. Your credit card is
over the limit and you
owe your bank $3, 720.55 since October last year. That's not including the
late payment charges
on your housing loan, Sir."
Customer: "I guess I have to run to the neighborhood ATM and withdraw some
cash before your guy
arrives"
Operator : "You can't Sir. Based on the records, you've reached your daily
limit on machine
withdrawal today"
Customer: "Never mind just send the pizzas, I'll have the cash ready. How
long is it going to
take anyway?"
Operator : "About 45 minutes Sir, but if you can't wait you can always come
and collect it on
your motorcycle..."
Customer: " What!"
Operator : "According to the details in system ,you own a
Scooter,...registration number
1123..."
Customer: " Huh??"
Operator : "Is there anything else Sir?"
Customer: "Nothing... by the way... aren't you giving me that 3 free
bottles of cola as
advertised?"
Operator : "We normally would Sir, but based on your records you're also
diabetic....... "
Customer: #$$^%&$@$% ^
Operator "Better watch your language Sir. Remember on 15th July 1987 you
were convicted of using
abusive language on a policeman...?"
Customer: [Faints]
