Forex කරන අයට දන ගන්න
යාලුවනි !
මගේ යාලුවෙක් පොඩි ප්රශ්නයක් උනා , මිනිහා forex කරන්න හිතා ගෙන 100$ දැන්මා Nordfx එකට , 20.06.2016 වෙනි දා news එකක් release වෙලා තියෙනවා , GBP .USD තමා trade කරලා තියෙන්නේ , news එකේ pips එකම විදියට up and down වෙලා තියෙනවා පැය කිහිපයක් , ඉතින් මිනිහා එකෙන් lot size එක වැඩි කරගෙන trade කරලා 8000$ profits අරගෙන ... විශ්වාස කරන්න අමාරු ඇති එහෙම කොහොම ද දවසින් කරන්නේ කියලා ..
මේ තියෙන්නේ එදා Screen Shot එකක් chart එකේ .. news එක ගිය වෙලාවේ ..
වැදගත් කාරණය එක නෙවෙයි ඊට පස්සේ nordfx එකේ මුගේ account history එක delete කරලා .. දාපු pending order අයින් කරලා . මු invest කරපු ගාන විතරක් තියෙනවා ..
පව් වැඩේ බන් , ඊට පස්සේ උන්ට mail දැන්මා සැහෙන්න , උන් කියන්නේ off market quote වලට උන් ට trade cancel කිරීමේ අයිතියක් තියෙයි .. උන් terms and condition උන්ගේ කියවන්න කියනවා , අනික loss උනු අයට පවා නැවත මුදල් ලබා දුන්න ලු ..
උන්ගේ mail පහතින් බලා ගන්න .
Hello,
The off market quote is the result of error in the quote flow from the provider. While we can detect and negate certain errors, such as obviously erroneous prices or spread, regular spikes cannot be automatically filtered since they can be caused by a valid market events such as news release or strong market movements in general. That's why situations like that are described in the Trading regulations for MetaTrader, including the way they will be handled by the company.
These trades were executed as a result of an error. The issue in the quote flow had been fixed, and all the erroneous trades were cancelled.
--
Best regards,
NordFX Support Team
Sent: Tuesday, June 21, 2016 10:10 AM
To: NordFX support
Subject: Re: Regarding big problem
hello
can you tell me what is my fault.I did trades according to your information and your chart.you cant cancel my profit.I am disappointed about your company.why should I suffer your fault.If you not pay my profit I will leave you as my broker and expose this to world.
thanks
On Tue, Jun 21, 2016 at 8:11 AM, NordFX support <[email protected]> wrote:
Hello,
We cancel all the erroneous trades, both profitable and unprofitable - as long as they are executed on the off market quote.
Some of the trades for the June 20 were executed on off market quotes. This resulted in multiple gaps on the chart, as well as incorrect order execution of some of the orders.
In case of correction to the market prices these trades would've resulted in a loss equal to approximately a spread for each trade. We've decided to cancel the trades and annul their balance instead.
--
Best regards,
NordFX Support Team
Sent: Monday, June 20, 2016 5:29 PM
To: [email protected]
Subject: Re: Regarding big problem
hellow,
Iam kasun acc no 1080277.I dont agree with your answer.Idid trade in justice manner.acctualy I started from100 $ but I increase it due to my skill.Please take corrective actions.please be fair.
bst regards
kasun 1080277
Subject: Fwd: Regarding big problem
To: [email protected]
Hello,
Trades were executed on off market quotes and deleted according to paragraphs 9.8.11 and 9.8.13 of Trading regulations of MetaTrader: http://nordfx.com/download/attachment03_en.pdf
--
Best regards,
NordFX Support Team
මොනවාද බන් මේකට කරන්නේ .. සල්ලි ගන්න ක්රමයක් නෑද්ද
යාලුවනි !
මගේ යාලුවෙක් පොඩි ප්රශ්නයක් උනා , මිනිහා forex කරන්න හිතා ගෙන 100$ දැන්මා Nordfx එකට , 20.06.2016 වෙනි දා news එකක් release වෙලා තියෙනවා , GBP .USD තමා trade කරලා තියෙන්නේ , news එකේ pips එකම විදියට up and down වෙලා තියෙනවා පැය කිහිපයක් , ඉතින් මිනිහා එකෙන් lot size එක වැඩි කරගෙන trade කරලා 8000$ profits අරගෙන ... විශ්වාස කරන්න අමාරු ඇති එහෙම කොහොම ද දවසින් කරන්නේ කියලා ..
මේ තියෙන්නේ එදා Screen Shot එකක් chart එකේ .. news එක ගිය වෙලාවේ ..
වැදගත් කාරණය එක නෙවෙයි ඊට පස්සේ nordfx එකේ මුගේ account history එක delete කරලා .. දාපු pending order අයින් කරලා . මු invest කරපු ගාන විතරක් තියෙනවා ..
පව් වැඩේ බන් , ඊට පස්සේ උන්ට mail දැන්මා සැහෙන්න , උන් කියන්නේ off market quote වලට උන් ට trade cancel කිරීමේ අයිතියක් තියෙයි .. උන් terms and condition උන්ගේ කියවන්න කියනවා , අනික loss උනු අයට පවා නැවත මුදල් ලබා දුන්න ලු ..
උන්ගේ mail පහතින් බලා ගන්න .
Hello,
The off market quote is the result of error in the quote flow from the provider. While we can detect and negate certain errors, such as obviously erroneous prices or spread, regular spikes cannot be automatically filtered since they can be caused by a valid market events such as news release or strong market movements in general. That's why situations like that are described in the Trading regulations for MetaTrader, including the way they will be handled by the company.
These trades were executed as a result of an error. The issue in the quote flow had been fixed, and all the erroneous trades were cancelled.
--
Best regards,
NordFX Support Team
Sent: Tuesday, June 21, 2016 10:10 AM
To: NordFX support
Subject: Re: Regarding big problem
hello
can you tell me what is my fault.I did trades according to your information and your chart.you cant cancel my profit.I am disappointed about your company.why should I suffer your fault.If you not pay my profit I will leave you as my broker and expose this to world.
thanks
On Tue, Jun 21, 2016 at 8:11 AM, NordFX support <[email protected]> wrote:
Hello,
We cancel all the erroneous trades, both profitable and unprofitable - as long as they are executed on the off market quote.
Some of the trades for the June 20 were executed on off market quotes. This resulted in multiple gaps on the chart, as well as incorrect order execution of some of the orders.
In case of correction to the market prices these trades would've resulted in a loss equal to approximately a spread for each trade. We've decided to cancel the trades and annul their balance instead.
--
Best regards,
NordFX Support Team
Sent: Monday, June 20, 2016 5:29 PM
To: [email protected]
Subject: Re: Regarding big problem
hellow,
Iam kasun acc no 1080277.I dont agree with your answer.Idid trade in justice manner.acctualy I started from100 $ but I increase it due to my skill.Please take corrective actions.please be fair.
bst regards
kasun 1080277
Subject: Fwd: Regarding big problem
To: [email protected]
Hello,
Trades were executed on off market quotes and deleted according to paragraphs 9.8.11 and 9.8.13 of Trading regulations of MetaTrader: http://nordfx.com/download/attachment03_en.pdf
--
Best regards,
NordFX Support Team
මොනවාද බන් මේකට කරන්නේ .. සල්ලි ගන්න ක්රමයක් නෑද්ද


