Owners of the Galaxy Note 4 are the most satisfied consumers according to a new survey conducted by the American Satisfaction Index (ACSI). The latest survey from ACSI reveals that the Galaxy Note 4 tops the chart with 86% customer satisfaction while the Galaxy Note 3 comes joint second with the iPhone 6 Plus, Galaxy S5 and iPhone 6.
The survey shows that customers using the Galaxy Note 4 – which was released in October last year – are the most satisfied and despite the handset being several months old, it still ticks all the boxes for customers. Interestingly, the top six positions in the survey are taken by either Samsung or Apple and these two companies top the list for manufacturers.
Looking past the top of the list, both Samsung and Apple still dominate but Motorola, HTC and LG all feature on the list as well. The omission of any Sony devices from the top of the satisfaction survey suggests that Sony’s devices – which are not widely available in the US – don’t satisfy customers as much as its rivals do. Given that Sony’s smartphone sales performance has been dwindling over the past 12 to 18 months, the satisfaction survey reveals that the company has a lot to do to keep the key US market satisfied.
