Good day Applicant,
Accept greeting from the managing board of Albion Hotel Sand Resorts. We are writing you basis on your job application file that we just received. We want you to know that,
Albion Hotel and Sand Resort is a luxury International Standard hotel located at 1650 James Ave Miami Beach, FL 33139 United States .
Sir/ Madam, due to the increasing number of guests we are having from
Middle East ,
Asia and
European countries here, and in order for us to offer the best services to all our guests from these parts of the world, we are in need of the services of
experienced Receptionists from the above parts of the world and from different cultures from these areas to handle the front desk here at our hotel.
We hope you applying for this position; you have a good knowledge and skills in hospitality. Because managing the front desk as a receptionist make you an essential part of the everyday operations of the hotel.
***** Your Job Description
1. To undertake front desk duties, including meeting, greeting and attending to the needs of guests, to Ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
3. To deal with guest requests to Ensure a comfortable and pleasant stay.
4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
5. To be responsible for accurate and efficient guest accounts and billing processes.
6. To assist in keeping the hotel reception area clean and tidy at all times.
7. To undertake general office duties, including correspondence, emails, filing and switchboard, to Ensure the smooth running of the reception area.
8. To administer all routes of reservations To ensure that room bookings are made and recorded accurately.
9. To ensure that all reservations and cancellations are processed efficiently.
10. To keep up to date with room prices and special offers to Shops provide accurate information to guests.
11. To report any maintenance, breakage or cleanliness problems to the relevant manager.
12. To administer the general system and petty cash float in an accurate manner.
13. To undertake all training as required (customer service).
14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
***** Required Skill
- Excellent written and spoken communication skills.
- A friendly and professional telephone manner.
- The ability to adapt to different guests.
- A friendly and welcoming approach.
- Patience and tact.
- The ability to stay calm under pressure and look after several things at once.
- The ability to work unsupervised
- Good team working skills.
- Previous experience is an advantage, but not necessarily needed as ongoing training is given to all our new employees.
********* Offered Benefits
The following benefits are offer to accepted applicants;
- Sponsorship of an employment / working Visa
- A guaranteed salary ranges from 3000 to 4000 US dollar and also a pension scheme.
- A fulfilling and pleasant working environment with security and health insurance
- Free Accommodation
- Ongoing training
- 28 day's paid holiday
- Provision of a Flight ticket.
- Feeding during working hours and free transportation for the first 3 months of work.
Sir/Madam, accepting to work as a Receptionist here with us means you are ready to relocate to US.
In order for us to process you for an interview, we need you to quickly send us the following;
1. A scan copy of your highest certificate
2. Contact information of your previous or current employer in order for us to obtain a recommendation of active service.
3. Your contact information
4. Your Skype ID for an online interview.
We look forward to read from you as soon as possible.
=========================================
Albion Hotel Sand Resorts
Director of People; Mr. Johnson Cage
Address; 1650 James Ave Miami Beach, FL 33139 United States
Email: [email protected]
Skype: Jnick915
Tel: +1 6315000226
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