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Message: <blockquote data-quote="ramishka" data-source="post: 21280660" data-attributes="member: 18888">Then what sets you guys apart from other shops in the country? If someone buys a product from your store, they do it because they trust your shops reputation for good after sales service. End user would not care about your communication with the manufacturer or any of the business process behind it. If your responsibility for warranty ends at the mercy of the manufacturer, what's the difference from buying from you guys and from just another shop in Unity Plaza?I'm not talking about the time it took for the RMA process here. In my opinion, if the manufacturer offered a card that is a downgrade from the original purchase, it is you guys responsibility to bear the cost and ensure the customer gets a product that has equal performance or better. Any loss you bear from that is the cost of your reputation as a 'good' business.I see you have offered two options now both of which I'd agree are fair enough. But why was a sub standard card given to the customer in the first place. And these offers were made only after he posted his issue in a public forum? Or am I mistaken here?</blockquote>

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