Frequently Asked Questions(FAQs)
How to reserve a seat in advance ?
Simply select your boarding location, destination and time you intend to travel. Thereafter check availability and select a preferred bus and mark your preferred seat.
Can I book the seat I want ?
Yes. The seat diagram in the web/App is the actual seating arrangement in the bus and you will be allocated the seat you selected.
Can I reserve a seat from any bus operating in Sri Lanka to any destination ?
No. Only busses operated by Sri Lanka Transport Board is available for booking. Furthermore, you can only reserve long distance buses. Pre-booking for short distances are still not available.
How do I obtain a ticket ?
A eTicket will be sent via SMS and on email. You can show either one and board the bus. You could also take a print out of the emailed ticket and present it to the bus conductor.
Can I give my ticket to another person ?
Yes you can. Simply forward the eTicket or take a print out and handover. However, it is your responsibility to ensure that the ticket will not be duplicated and in case two passengers claim the same ticket, we will allocate the seat to the person whose NIC/DL/Passport number is in the ticket.
From where do I board a bus ?
You can board the bus from the nearest bus halt where long distance busses stop. Check the boarding / dropping locations given in the 2nd page under each bus.
How can I track a bus, after my ticket is reserved ?
When the bus commences its journey you will receive a link that you can simply track the bus via our app. You can send the link to anyone picking you as well.
What time do I have to be in the bus halt ?
Although we strive to give accurate timings as much as possible, we advise you to be at the boarding location 30 minutes before departure/arrival time.
Can I reserve/book a seat in a bus that has commenced its journey ?
Unfortunately, no. Reservations close one hour prior to departure hence seats should be booked before that.
Can I book a seat for part of the journey ?
You can, but you will be charged for the full journey of the bus.
Why is there different prices and durations for the same journey ?
Different busses have different routes and hence pricing and duration of the journey changes depending on the route taken.
How do I reserve the cheapest seat available ?
In the 2nd page where different bus options are given, please use the filter to sort the bus options from the cheapest ticket price to the highest. This way you can select the cheapest ticket available.
How do I reserve the bus that is quickest to my destination ?
In the 2nd page where different bus options are given, please use the filter to sort the bus options from the shortest duration to the highest. This way you can select the shortest duration available.
Do I have to enter my boarding and dropping points ?
Yes. It will also give you an opportunity to know whether the bus you booked stops at your destination.
How can I cancel a reservation ? Will I be refunded ?
You can cancel your ticket 24 hours before the commencement of the journey. You will be refunded the bus fare but the convenience fee of Rs.82.50 and the bank charges will not be refunded. The bus fare will be remitted to your bank account within 14 days of cancelling the ticket.
What if my bus gets cancelled ?
Except for exceptional circumstances, in case of a breakdown a replacement bus will be provided and you will be notified via SMS the details of the new bus.
What is a convenience fee ?
Convenience fee is the fee charged from you over the normal bus fare for using online booking website/Mobile app. The service we provide include convenience of booking, ability to select a seat of your choice, ticket cancelation, tracking the bus and boarding from the closest bus halt.
Is using my credit card secure ?
Yes. At the time of entering credit card details you will be redirected to the People’s Bank portal and all your personal credit card details will be entered there. People’s Bank is one of the oldest and largest state owned banks in Sri Lanka and you can be assured of data privacy and transaction security.
Can I reserve a bus seat without using online booking options ?
Yes you can. Simply dial 1315 and reserve your ticket. Our hotline is operated 24 X 7 and in Sinhalese, Tamil and English. You can deposit the money directly to our account via direct deposit or fund transfer.
Can I reserve an entire bus ?
Yes you can reserve busses for trips and other outings. We have 3 basic models: The normal Ashok Leyland non AC bus, the Kinglong luxury AC buses and the double decker busses. Please click the button at the bottom of the site and state your journey details and preferred bus and we will send you a quotation
