Software Troubleshooting Thread

sanjeeme

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  • Mar 12, 2008
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    Onna godak ayata PC use karaddi ena Software Issues walata

    Solution mee Thread eke Post karanna

    kata hari Software Issue thiyanawanam Help karanna puluwan

    Samaharawita aee Error eka meeta kalin wena kenekuta awith thiyanawanam eyata puluwanne Solution ekak Post karanna

    Hondai mama Start karannam

     

    sanjeeme

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    System Volume Information folder

    Did you notice that the Recycler and System Volume Information folder will appear at the root of your C: drive once you uncheck “Hide protected operating system files” from

    recycler-system-volume-information.png


    So what is Recycler and System Volume Information all about? Why do I get the error message “C:\System Volume Information is not accessible. Access is denied” when I tried to access System Volume Information folder?

    system-volume-information-access-is-denied.png


    My anti-virus detected virus in System Volume Information but was unable to remove the virus. How to manually access System Volume Information folder and delete the virus? What about the Recycler folder? What is the difference between Recycle Bin and Recycler? Is it safe to delete the Recycler folder? Actually I noticed these 2 folders long time ago but I didn’t care about it because I “assumed” that it belonged to Windows. Today I had a little bit of free time and I decided to check it out.



    Restore tool uses to store its information and restore points. There is a System Volume Information folder on every partition on your computer. Quite often virus are found in System Volume Information folder because Windows has included the virus into a System Restore Point when it creates one. Problem is anti-virus scanner can’t access the folder. What you need to do is to give permission to the current logged on user full access to System Volume Information folder. Here is how you can gain access to System Volume Information folder if you’re using Windows XP. 1. Go to Control Panel -> Folder Options
    2. Go to View tab, UNCHECK “Use simple file sharing“.


    disable-use-simple-file-sharing.png


    3. Open My Computer and go to your C:\ drive, right click on System Volume Information and select Properties.
    4. Click the Security tab.
    5. Click Add and then type the name of the user to whom you want to give access to the folder. Typically, this is the account with which you are logged on. Click OK, and then click OK again. You can now access the System Volume Information folder. Run a full scan with your anti-virus scanner, this time it should be able to remove viruses found in System Volume Information folder. To access System Volume Information in Windows Vista, you have to take ownership.
    1. Open My Computer and go to your C:\ drive, right click on System Volume Information and select Properties.
    2. Click the Security tab.
    3. Click Advanced button where it says For special permissions or advanced settings, click Advanced.
    4. Click the Owner tab.
    5. Click the Edit button.
    6. CHECK “Replace owner on subcontainers and objects” and click OK.


    access-system-volume-information-in-vista.png


    You will get a Windows security warning that says “If you have just taken ownership of this objectm, you will need to close and reopen this object’s properties before you can view or change permissions. You should be able to access System Volume information in Vista. Another method to remove the virus in System Volume Information by turning off System Restore. It will remove all your restore points. After turning System Restore off, restart your computer and then re-enable back the System Restore. It will create a new and good restore point without the virus. By default, System Restore is automatically turned on and you can turn it off from:
    1. Go to Control Panel -> System
    2. Click the System Restore tab.

    turn-off-system-restore.png


    3. Check “Turn off System Restore” and click OK. Next is the Recycler folder. When you delete a file in Windows NT Explorer or My Computer, the file is stored in the Recycle Bin. The file remains in the Recycle Bin until you empty the Recycle Bin or restore the file. The Recycler folder is used only on NTFS partitions. The Recycler folder contains a Recycle Bin for each user that logs on to the computer, sorted by their security identifier (SID). It is safe to delete files inside the Recycler folder. Even if you delete the Recycler folder, it will be re-created once you delete a file.
     

    sanjeeme

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    Folder Options missing in Windows XP

    Folder Options missing in Windows XP

    After a virus attack in one of my client machines, the folder options from the windows explorer was missing and we were unable to show all the files including the hidden ones. So here’s what I did to restore it back:



    Go to Run –>gpedit.msc User Configuration –> Administrative Templates –> Windows

    Components –> Windows Explorer
    Enable and then Disable “Removes Folder Options menu from Tools menu”
    Close all windows explorer windows and then open again.. most probably your folder options is back
     

    sanjeeme

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    Not Viewing Zip Files as Folders?

    Not Viewing Zip Files as Folders?



    Not Viewing Zip Files as Folders?

    If you want to turn of WindowsXP showing Zip files as folders,
    just run:

    regsvr32 /u zipfldr.dll
     

    sanjeeme

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    NTLDR is missing?

    NTLDR is missing?


    From a newsgroup post by late Mr.Alex Nichol, Microsoft MVP:

    The MBR code hands the boot on to the Active partition; the boot code in

    that loads NTLDR. There are two cases:

    "NTLDR not found" at all may arise because the incorrect partition has been
    set as active. This can happen if you have a dual boot and have messed with
    the files in that partition that boot; this is not the XP one, or have
    shifted the boot to the XP partition which does not have NTLDR in it.

    "NTLDR damaged" means what it says, the file is there but not working.

    Either way, if you have a proper retail type XP CD, not some maker's
    recovery disk:

    Set the BIOS to boot CD before Hard Disk. Boot the XP CD and, instead of
    Setup, take the immediate R for Repair. Assume any password requested is
    blank, and TAB over. Assuming this sees the CD as D (likely) give:

    COPY D:\i386\ntldr C:\
    COPY D:\i386\ntdetect C:\
    (a file that may also be missing)
    then rebuild the boot configuration boot.ini file by
    Attrib -H -R -S C:\boot.ini
    (if not found skip the next line)
    DEL C:\boot.ini
    BootCfg /Rebuild
     

    sanjeeme

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    23 Ways To Speed WinXP, Not only Defrag

    23 Ways To Speed WinXP, Not only Defrag

    Since defragging the disk won't do much to improve Windows XP performance, here are 23 suggestions that will. Each can enhance the performance and reliability of your customers' PCs. Best of all, most of them will cost you nothing.
    1.) To decrease a system's boot time and increase system performance, use the money you save by not buying defragmentation software -- the built-in Windows defragmenter works just fine -- and instead equip the computer with an Ultra-133 or Serial ATA hard drive with 8-MB cache buffer.

    2.) If a PC has less than 512 MB of RAM, add more memory. This is a relatively inexpensive and easy upgrade that can dramatically improve system performance.

    3.) Ensure that Windows XP is utilizing the NTFS file system. If you're not sure, here's how to check: First, double-click the My Computer icon, right-click on the C: Drive, then select Properties. Next, examine the File System type; if it says FAT32, then back-up any important data. Next, click Start, click Run, type CMD, and then click OK. At the prompt, type CONVERT C: /FS:NTFS and press the Enter key. This process may take a while; it's important that the computer be uninterrupted and virus-free. The file system used by the bootable drive will be either FAT32 or NTFS. I highly recommend NTFS for its superior security, reliability, and efficiency with larger disk drives.

    4.) Disable file indexing. The indexing service extracts information from documents and other files on the hard drive and creates a "searchable keyword index." As you can imagine, this process can be quite taxing on any system.

    The idea is that the user can search for a word, phrase, or property inside a document, should they have hundreds or thousands of documents and not know the file name of the document they want. Windows XP's built-in search functionality can still perform these kinds of searches without the Indexing service. It just takes longer. The OS has to open each file at the time of the request to help find what the user is looking for.

    Most people never need this feature of search. Those who do are typically in a large corporate environment where thousands of documents are located on at least one server. But if you're a typical system builder, most of your clients are small and medium businesses. And if your clients have no need for this search feature, I recommend disabling it.

    Here's how: First, double-click the My Computer icon. Next, right-click on the C: Drive, then select Properties. Uncheck "Allow Indexing Service to index this disk for fast file searching." Next, apply changes to "C: subfolders and files," and click OK. If a warning or error message appears (such as "Access is denied"), click the Ignore All button.

    5.) Update the PC's video and motherboard chipset drivers. Also, update and configure the BIOS. For more information on how to configure your BIOS properly, see this article on my site.

    6.) Empty the Windows Prefetch folder every three months or so. Windows XP can "prefetch" portions of data and applications that are used frequently. This makes processes appear to load faster when called upon by the user. That's fine. But over time, the prefetch folder may become overloaded with references to files and applications no longer in use. When that happens, Windows XP is wasting time, and slowing system performance, by pre-loading them. Nothing critical is in this folder, and the entire contents are safe to delete.

    7.) Once a month, run a disk cleanup. Here's how: Double-click the My Computer icon. Then right-click on the C: drive and select Properties. Click the Disk Cleanup button -- it's just to the right of the Capacity pie graph -- and delete all temporary files.

    8.) In your Device Manager, double-click on the IDE ATA/ATAPI Controllers device, and ensure that DMA is enabled for each drive you have connected to the Primary and Secondary controller. Do this by double-clicking on Primary IDE Channel. Then click the Advanced Settings tab. Ensure the Transfer Mode is set to "DMA if available" for both Device 0 and Device 1. Then repeat this process with the Secondary IDE Channel.

    9.) Upgrade the cabling. As hard-drive technology improves, the cabling requirements to achieve these performance boosts have become more stringent. Be sure to use 80-wire Ultra-133 cables on all of your IDE devices with the connectors properly assigned to the matching Master/Slave/Motherboard sockets. A single device must be at the end of the cable; connecting a single drive to the middle connector on a ribbon cable will cause signaling problems. With Ultra DMA hard drives, these signaling problems will prevent the drive from performing at its maximum potential. Also, because these cables inherently support "cable select," the location of each drive on the cable is important. For these reasons, the cable is designed so drive positioning is explicitly clear.

    10.) Remove all spyware from the computer. Use free programs such as AdAware by Lavasoft or SpyBot Search & Destroy. Once these programs are installed, be sure to check for and download any updates before starting your search. Anything either program finds can be safely removed. Any free software that requires spyware to run will no longer function once the spyware portion has been removed; if your customer really wants the program even though it contains spyware, simply reinstall it. For more information on removing Spyware visit this Web Pro News page.

    11.) Remove any unnecessary programs and/or items from Windows Startup routine using the MSCONFIG utility. Here's how: First, click Start, click Run, type MSCONFIG, and click OK. Click the StartUp tab, then uncheck any items you don't want to start when Windows starts. Unsure what some items are? Visit the WinTasks Process Library. It contains known system processes, applications, as well as spyware references and explanations. Or quickly identify them by searching for the filenames using Google or another Web search engine.

    12.) Remove any unnecessary or unused programs from the Add/Remove Programs section of the Control Panel.

    13.) Turn off any and all unnecessary animations, and disable active desktop. In fact, for optimal performance, turn off all animations. Windows XP offers many different settings in this area. Here's how to do it: First click on the System icon in the Control Panel. Next, click on the Advanced tab. Select the Settings button located under Performance. Feel free to play around with the options offered here, as nothing you can change will alter the reliability of the computer -- only its responsiveness.

    14.) If your customer is an advanced user who is comfortable editing their registry, try some of the performance registry tweaks offered at Tweak XP.

    15.) Visit Microsoft's Windows update site regularly, and download all updates labeled Critical. Download any optional updates at your discretion.

    16.) Update the customer's anti-virus software on a weekly, even daily, basis. Make sure they have only one anti-virus software package installed. Mixing anti-virus software is a sure way to spell disaster for performance and reliability.

    17.) Make sure the customer has fewer than 500 type fonts installed on their computer. The more fonts they have, the slower the system will become. While Windows XP handles fonts much more efficiently than did the previous versions of Windows, too many fonts -- that is, anything over 500 -- will noticeably tax the system.

    18.) Do not partition the hard drive. Windows XP's NTFS file system runs more efficiently on one large partition. The data is no safer on a separate partition, and a reformat is never necessary to reinstall an operating system. The same excuses people offer for using partitions apply to using a folder instead. For example, instead of putting all your data on the D: drive, put it in a folder called "D drive." You'll achieve the same organizational benefits that a separate partition offers, but without the degradation in system performance. Also, your free space won't be limited by the size of the partition; instead, it will be limited by the size of the entire hard drive. This means you won't need to resize any partitions, ever. That task can be time-consuming and also can result in lost data.

    19.) Check the system's RAM to ensure it is operating properly. I recommend using a free program called MemTest86. The download will make a bootable CD or diskette (your choice), which will run 10 extensive tests on the PC's memory automatically after you boot to the disk you created. Allow all tests to run until at least three passes of the 10 tests are completed. If the program encounters any errors, turn off and unplug the computer, remove a stick of memory (assuming you have more than one), and run the test again. Remember, bad memory cannot be repaired, but only replaced.

    20.) If the PC has a CD or DVD recorder, check the drive manufacturer's Web site for updated firmware. In some cases you'll be able to upgrade the recorder to a faster speed. Best of all, it's free.

    21.) Disable unnecessary services. Windows XP loads a lot of services that your customer most likely does not need. To determine which services you can disable for your client, visit the Black Viper site for Windows XP configurations.

    22.) If you're sick of a single Windows Explorer window crashing and then taking the rest of your OS down with it, then follow this tip: open My Computer, click on Tools, then Folder Options. Now click on the View tab. Scroll down to "Launch folder windows in a separate process," and enable this option. You'll have to reboot your machine for this option to take effect.

    23.) At least once a year, open the computer's cases and blow out all the dust and debris. While you're in there, check that all the fans are turning properly. Also inspect the motherboard capacitors for bulging or leaks. For more information on this leaking-capacitor phenomena, you can read numerous articles on my site.


    Following any of these suggestions should result in noticeable improvements to the performance and reliability of your customers' computers. If you still want to defrag a disk, remember that the main benefit will be to make your data more retrievable in the event of a crashed drive.

     

    sanjeeme

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    asanka10 said:
    http://www.elakiri.com/forum/showthread.php?p=3815304#post3815304

    ane nae bang mekath mokak hari kiyahanoOOoo
    task manager wada na bang......


    When you open System Configuration Utility [MSCONFIG], Registry Editor or Task Manager, they flash for a second and quit. This symptom is caused by Viruses. These three are important system utilities which the viruses target.

    A quick workaround is to rename the files and run them. Extracting new copies of these files with the same name may not help. Rename these utilities and run them or use MS-MVP Doug Knox's Emergency Msconfig, Regedit, Task Manager utility. This utility creates usable copies of MSCONFIG, REGEDIT AND TASK MANAGER by creating copies of the actual files to C:\EmergencyUtils folder.

    More Information

    These viruses terminate regedit.exe / msconfig.exe / taskmgr.exe.
    The following viruses delete Regedit.exe, Regedt32.exe, Msconfig.exe, Taskmgr.exe
    Another reason why Regedit can't be launched from Run

    As of recent, I've seen reports of the bogus file named regedit.com in Windows systems. This file is actually a Trojan file, which is set the Hidden and System attributes. The regedit.com file may be present in %Systemroot% or %Systemroot%\System32 folders. This file should be deleted.
    Normally, users type regedit in Start, Run dialog to launch the Registry Editor. But, if both Regedit.exe (legitimate) and Regedit.com (Trojan) are present in your Windows or System32 folder, the file with the .COM extension takes precedence. As a result, regedit.com process launches. When regedit.com file runs, nothing may happen. Or, the following error may be seen.
    ERROR: An Extended Memory Manager is already installed. XMS Driver Not Installed.
    To prevent this scenario, you must use the explicit file name and the Path to load the Registry Editor in emergencies. Examples:
    • Regedit.exe
    • %Systemroot%\Regedit.exe
    Here is a trojan Win32.Alcan.C, which copies the file regedit.com (and others) to the Windows folder.




    Go To following Links to SOLVE the Problem


    First go HERE

    Once you have done that, go HERE and follow the instructions on how to post your Hijackthis log as an attatchment.
     

    sanjeeme

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    Gods must be crazy

    Can anyone display on their IE title "Gods must be crazy"

    so try to do some thing follow

    1. Click Start and then Run.
    2. Key in regedit in the Run text box.
    3. Navigate to and select the following key in the Registry Editor:

    HKEY_CURRENT_USER\Software\Microsoft\
    Internet Explorer\Main
    4. Double-click the Window Title icon in the right pane.
    5. If the key doesn’t exist, right-click in the pane, then choose New, String Value, type Window Title, and press .
    6. Type what you want to see on IE’s title bar, or type nothing to show only the site name.
    7. Click OK.
    8. Close Registry Editor and any Internet Explorer’s windows.
    9. Close any internet explorer and restart ur internet explorer..


    pissu.exe_sinhala_descripti.gif