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SYMPTOMS
loadTOCNode(1, 'symptoms');When you try to install Windows Vista Service Pack 1 (SP1), you may receive one of the following error messages.
Error message 1
loadTOCNode(3, 'symptoms');Installation was not successful
Error message 2
loadTOCNode(3, 'symptoms');An internal error occurred while installing the service pack
Note An error code may also be mentioned in the error message. This article does not try to list all the possible error codes or messages that you might receive. The resolutions in this article are recommended to resolve this issue regardless of the error codes or messages that you receive.
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CAUSE
loadTOCNode(1, 'cause');The following conditions are possible causes of this issue: •The connection between your computer and Windows Update was interrupted when you tried to install Windows Vista Service Pack 1 (SP1).•An application on your computer interfered with the installation of Windows Vista Service Pack 1 (SP1).•The Windows Vista Service Pack 1 (SP1) setup files are corrupted.•Multiple copies of the Windows Vista Service Pack 1 (SP1) Setup program were running at the same time.
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Troubleshooting Windows Vista SP1 installation
loadTOCNode(1, 'resolution');This article contains step-by-step guidance that leads you through the troubleshooting methods to try to install Vista Service Pack 1.
The "
General Troubleshooting" section in this article is designed for a beginner computer user. The "
Advanced Troubleshooting" section is designed for an advanced computer user.
We hope that one of the methods in this article can solve your installation problem. If you cannot resolve your issue on your own by using the methods in this article, see the "
Contact Support" section in this article.
Important note about free Windows Vista SP1 support
loadTOCNode(3, 'resolution');We know how important it is for you to be able to install and use Windows Vista SP1. This is why we offer free support for setup of the service pack. There are several options to receive support, and these options include e-mail and telephone support. For more information, visit the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?gprid=500921 (
http://support.microsoft.com/oas/default.aspx?gprid=500921)
For more information about Windows Vista Service Pack 1 contents and prerequisites, click the following article number to view the article in the Microsoft Knowledge Base:
936330 (
http://support.microsoft.com/kb/936330/) Information about Windows Vista Service Pack 1
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General troubleshooting
loadTOCNode(1, 'moreinformation');This content is designed for a beginner computer user.
Please try the following resolutions in the order in which they are presented.
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Resolution 1: Restart your computer, and check Windows Update again to automatically install the System Update Readiness Tool for Windows Vista
loadTOCNode(2, 'moreinformation');This method is rated: Easy.
Estimated Time: 10 minutes.
Sometimes an installation can fail because a previous operation was not completed. When you restart your computer, you close any pending computer functions, and you start the process again.
Windows Update can also detect when your installation of Windows Vista SP1 has failed because of a known issue. Microsoft has developed the System Update Readiness Tool for Windows Vista to help resolve known setup issues. As soon as you restart your computer and try to use Windows Update, this tool is automatically offered to you if a known issue was detected.
Note The System Update Readiness Tool for Windows Vista resolves part of the following error codes: 0x80070002, 0x8007000D, 0x800F081F, 0x80073712, 0x800736CC, 0x800705B9, 0x80070246, 0x8007370D, 0x8007370B, 0x8007370A, 0x80070057, 0x800B0100, 0x80092003, 0x800B0101, 0x8007371B
If your error code is not listed, you should still follow the other resolutions that are listed in this article. The steps in this article are intended to address all error codes that can occur when you install Windows Vista SP1.
Restart the computer, and then follow these steps: 1.Click
Start
, and then click
All Programs.2.Click
Windows Update.3.In Windows Update, click
Check for updates in the upper-left corner.4.Do one of the following: •If you are offered Service Pack 1, install the service pack. If the service pack cannot be installed, go to the next troubleshooting method. •If you are offered a tool to resolve your installation issue, run the tool. After you run the tool repeat steps 1 through 3. When you are prompted to install Service Pack 1, install the service pack. If the service pack cannot be installed, go to the next troubleshooting method.
Note If you follow steps 1 through 3, and you are not offered the service pack, visit the following Microsoft Web site:
948343 (
http://support.microsoft.com/kb/948343/) Windows Vista Service Pack 1 is not available for installation from Windows Update and is not offered by Automatic Updates
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Resolution 2: Download and install the Windows Vista SP1 Standalone package
loadTOCNode(2, 'moreinformation');Before you install the Windows Vista SP1 Standalone package, you have to determine whether your computer is running the 32-bit version or the 64-bit version of the Windows Vista operating system. If you know this information, you can go to the "
Download Windows Vista Service Pack 1" section. If you are unsure about which version is running on your computer, follow these steps: 1.Click
Start, type system in the
Start Search box, and then click
system in the
Programs list.2.The operating system appears as follows: •For a 32-bit version operating system,
32-bit Operating System appears for the system type under
System.•For a 64-bit version operating system,
64-bit Operating System appears for the system type under
System.
Download Windows Vista Service Pack 1
loadTOCNode(3, 'moreinformation');This method is rated: Easy.
Estimated Time: 30 minutes.
Windows Vista Service Pack 1 (SP1) was released on March 18, 2008.
How to obtain the service pack
loadTOCNode(4, 'moreinformation');The following files are available for download from the Microsoft Download Center.
Note If your language version of Windows Vista is English, French, German, Japanese, or Spanish (Traditional), install the Five Language Standalone package. The Five Language Standalone package is smaller than the All Language Standalone package. Therefore, it is faster to download. If your language version of Windows Vista is not English, French, German, Japanese, or Spanish (Traditional), you might want to install the All Language Standalone package.
Windows Vista, 32-bit versions: Five Language Standalone package for English, French, German, Japanese, or Spanish (Traditional)
loadTOCNode(4, 'moreinformation');
Download the Windows Vista Service Pack 1 Five Language Standalone (KB936330) package now. (
http://www.microsoft.com/downloads/details.aspx?FamilyId=B0C7136D-5EBB-413B-89C9-CB3D06D12674)
Windows Vista, 32-bit versions: All Language Standalone package for all supported Windows Vista languages
loadTOCNode(4, 'moreinformation');
Download the Windows Vista Service Pack 1 All Language Standalone (KB936330) package now. (
http://www.microsoft.com/downloads/details.aspx?familyid=F559842A-9C9B-4579-B64A-09146A0BA746)
Windows Vista, 64-bit versions: Five Language Standalone package for English, French, German, Japanese, or Spanish (Traditional)
loadTOCNode(4, 'moreinformation');
Download the Windows Vista Service Pack 1 Five Language Standalone for x64-based Systems (KB936330) package now. (
http://www.microsoft.com/downloads/details.aspx?FamilyId=874A414B-32B2-41CC-BD8B-D71EDA5EC07C)
Windows Vista, 64-bit versions: All Language Standalone package for all supported Windows Vista languages
loadTOCNode(4, 'moreinformation');
Download the Windows Vista Service Pack 1 All Language Standalone for x64-based Systems (KB936330) package now. (
http://www.microsoft.com/downloads/details.aspx?FamilyID=86d267bd-dfcd-47cf-aa76-dc0626dcdf10)
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Resolution 3: Restart the computer, and close or disable any applications that may be running, and then install Vista Service Pack 1
loadTOCNode(2, 'moreinformation');This method is rated: Moderately Easy.
Estimated Time: 10 minutes.
Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.
One of the most common causes of installation failure is when a third-party application holds a file open or locks a file that the service pack installation program needs. For example, a third-party antivirus or antispyware application may cause this problem. To minimize this chance, follow these steps before you try to install Windows Vista SP1: 1.Close all applications, and then restart your computer. 2.After your computer has restarted, disable any antivirus or any antispyware applications that may load during the startup process.
You can usually disable the application from the notification area. To disable an application from the notification area, right-click the third-party program icon, and then click an option to close or to disable the application. The
Close option or the
Disable option may resemble the following options: •
Disable•
Close•
Exit3.As soon as you close the antivirus or the antispyware application, try to install Windows Vista SP1 from the Windows Update site or from the Microsoft Update site. Or, try to install Windows Vista SP1 from the full download package.
Note If you downloaded the full download package, try to install Windows Vista SP1 from the full download package. 4.After you have completed the Windows Vista SP1 installation, enable the antivirus or the antispyware application that you disabled in step 2.
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Resolution 4: Check your hard disk for errors
loadTOCNode(2, 'moreinformation');This method is rated: Easy.
Estimated Time: Depending on the size of your hard disk, this may take several minutes.
For more information, visit the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/bc1393cf-9f9c-79c7-0f91-9337c2c41f811033.mspx (
http://windowshelp.microsoft.com/Windows/en-US/Help/bc1393cf-9f9c-79c7-0f91-9337c2c41f811033.mspx)
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Resolution 5: Run the System File Checker tool
loadTOCNode(2, 'moreinformation');This method is rated: Easy.
Estimated Time: 10 to 20 minutes.
The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.
To run the System File Checker tool, follow these steps: 1.Click
Start
, and then type cmd in the
Start Search box. 2.Right-click
cmd in the
Programs list, and then click
Run as administrator.
If you are prompted for an administrator password or for confirmation, type your password, or click
Continue. 3.At the command prompt, type the following, and then press ENTER: sfc /scannow
When the scan is complete, test to see whether the issue that you are experiencing is resolved.
Note If you encounter an error when you try to run the System File Checker, just ignore the error, and go to the next troubleshooting method. Some errors that you may encounter when you run the System File Checker may be resolved as soon as you successfully install Windows Vista SP1.4.Follow the prompts to complete the system scan.
If Windows Resource Protection finds corrupted files and is unable to fix some of them, just go to the next troubleshooting method. Even if Windows Resource Protection finds corrupted files and is unable to fix some of them, you may still be able to successfully install Windows Vista SP1.
When the scan is complete, test to see whether the issue that you are experiencing is resolved.
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Resolution 6: Run the Windows Vista Memory Diagnostic Tool
loadTOCNode(2, 'moreinformation');This method is rated: Easy.
Estimated Time: 10 to 20 minutes.
The Windows Vista Memory Diagnostic Tool is a program in Windows that tests your installed physical memory and reports any issues. To use this tool, follow these steps: 1.Close all applications, and save any personal file or documents. 2.Click
Start
, and then type memory in the
Start Search box. 3.At the top of the
Results box, click
Memory Diagnostics Tool.4.When the tool opens, click
Restart Now and Check Problems. The computer restarts, and the diagnostic program starts. If you encounter an error when you run the Windows Vista Memory Diagnostic Tool, note the error, and then continue to the next troubleshooting method.
If you are encountering errors when you run the Windows Vista Memory Diagnostic Tool, such errors may indicate a hardware issue. If the methods in this article do not resolve the issue that you are experiencing, you may want to contact your computer manufacturer to address the errors that you are encountering when you run the Windows Vista Memory Diagnostic Tool.
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Advanced troubleshooting
loadTOCNode(1, 'resolution');If you are not comfortable with advanced troubleshooting, you might want to contact Support for Vista Service Pack 1. For information about how to contact support, visit the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?gprid=500921 (
http://support.microsoft.com/oas/default.aspx?gprid=500921)
The following advanced troubleshooting methods are recommended for advanced users: •Resolution 7: Uninstall third-party security programs•Resolution 8: Manually run the System Update Readiness Tool for Windows Vista
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