☎ Government 19XX Hotlines: 40% of Shortcodes Unanswered, 11 Numbers Don't Connect - Sunday Times
40% of 65 government hotlines surveyed went unanswered, with lines cut due to 'No answer' or 'lack of connection'.
11 phone numbers did not connect, while 6 automatically informed callers that agents wouldn't respond.
3 numbers were busy during multiple attempts, and 9 had a wait time of over 10 minutes 
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Critical areas affected include anti-human trafficking, tourist information, and the Human Rights Commission 
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Officials at TRCSL say they monitor traffic to 3-4-digit shortcodes and request justification from relevant bodies if they're underutilised.
Some phone numbers might not be working if the phone bill hasn't been paid, according to TRCSL officials.
To obtain a 19XX shortcode, state institutions must pay Rs. 600,000 a year.
Source: numbers.lk
40% of 65 government hotlines surveyed went unanswered, with lines cut due to 'No answer' or 'lack of connection'. 11 phone numbers did not connect, while 6 automatically informed callers that agents wouldn't respond. 3 numbers were busy during multiple attempts, and 9 had a wait time of over 10 minutes . Critical areas affected include anti-human trafficking, tourist information, and the Human Rights Commission . Officials at TRCSL say they monitor traffic to 3-4-digit shortcodes and request justification from relevant bodies if they're underutilised. Some phone numbers might not be working if the phone bill hasn't been paid, according to TRCSL officials. To obtain a 19XX shortcode, state institutions must pay Rs. 600,000 a year.Source: numbers.lk
