Guys Beware of Auto Mirage's Customer service which is unacceptable ..!
I took my car for a full service on the 29th November at Mt Lavinia Branch . Usually I dont wash the engine because the water could damage the sensors . However the service advisor said that they have a chemical called " EDC" and by using this chemical the Engine could be cleaned without any damage .The cost of the chemical is Rs. 1100.00. Then he said I could this chemical twice. I asked can he gurantee that threre will be no damage to the engine sensors. He said yes he can do so
But after the wash I.could not start the car the end result is the damage to the Starter Motor and dual ECU relay. I Spoke to the manager and he wanted recover the loss of Rs 45k from car washer's salary over 12 months salary on installment basis.
What kind HR practice is this ?.I said I dont want blood money .I asked the dont you all have an insurance scheme to cover these kind damages ? He said no and he said he will contact me . I waited four days there after he was not answering my calls .Then the washer was calling me and pleading not to deduct from his salary .What kind of un professional attitude by sharing the customers no,s with staff ? Later I contacted a Director called Mohan and he referred to a CEO called Janaka amd he spoke to me like a supervisor promised settle the money in 4 days . But he asked the manager to pay the money from his pocket and the manager calling me and Pleading me that he cant as getting a lower salary ? what kind of a company is this ? Then I spoke to the Director again and he directed me to their chairman called Iroshan . But this idiot wanted me come to the thier workshop for fact finding . I went there try to shake hands with him and and his attitude was like a thug and he is taking staff's side not even bothered to listen to the customer. Bloody idiot with a big attitude . Then I told him that will stick other actions if doesnot settle me .Then said you you take whatever action I will not pay you . The moral of the story is had I accepted to take the money from the worker I could have got my money...! These guys are not business men but great exploiters of the society . please share this as much as possible ..! Admin please approve this to educate all
Shared from FB.
I took my car for a full service on the 29th November at Mt Lavinia Branch . Usually I dont wash the engine because the water could damage the sensors . However the service advisor said that they have a chemical called " EDC" and by using this chemical the Engine could be cleaned without any damage .The cost of the chemical is Rs. 1100.00. Then he said I could this chemical twice. I asked can he gurantee that threre will be no damage to the engine sensors. He said yes he can do so
But after the wash I.could not start the car the end result is the damage to the Starter Motor and dual ECU relay. I Spoke to the manager and he wanted recover the loss of Rs 45k from car washer's salary over 12 months salary on installment basis.
What kind HR practice is this ?.I said I dont want blood money .I asked the dont you all have an insurance scheme to cover these kind damages ? He said no and he said he will contact me . I waited four days there after he was not answering my calls .Then the washer was calling me and pleading not to deduct from his salary .What kind of un professional attitude by sharing the customers no,s with staff ? Later I contacted a Director called Mohan and he referred to a CEO called Janaka amd he spoke to me like a supervisor promised settle the money in 4 days . But he asked the manager to pay the money from his pocket and the manager calling me and Pleading me that he cant as getting a lower salary ? what kind of a company is this ? Then I spoke to the Director again and he directed me to their chairman called Iroshan . But this idiot wanted me come to the thier workshop for fact finding . I went there try to shake hands with him and and his attitude was like a thug and he is taking staff's side not even bothered to listen to the customer. Bloody idiot with a big attitude . Then I told him that will stick other actions if doesnot settle me .Then said you you take whatever action I will not pay you . The moral of the story is had I accepted to take the money from the worker I could have got my money...! These guys are not business men but great exploiters of the society . please share this as much as possible ..! Admin please approve this to educate all
Shared from FB.
thanks for sharing your story
