Menna Balapalla Mata Una Siddhiya....
2:46:31 PM
chamindra de Silva Initial Question/Comment: New Laptop
2:46:36 PM
System http://www1.ap.dell.com/content/default.aspx?c=au&l=en&s=gen&~ck=cr
2:46:41 PM
System You are now being connected to an agent. Thank you for using Dell Chat
2:46:41 PM
System Connected with ANZ_Claudia_Ng
2:46:49 PM
chamindra de Silva Hi
2:46:49 PM
ANZ_Claudia_Ng hi
2:46:52 PM
ANZ_Claudia_Ng How are you?
2:46:59 PM
chamindra de Silva Im Good Thank you...
2:47:14 PM
chamindra de Silva Im planning to buy a new laptop cuz my previous one was stolen
2:47:28 PM
chamindra de Silva It was a studio 15 laptop
2:47:50 PM
chamindra de Silva first let me know whether you can track it with the mac address?
2:48:21 PM
ANZ_Claudia_Ng What did u mean by MAC Address?
2:48:46 PM
chamindra de Silva The Unique ID That every computer has...
2:48:48 PM
chamindra de Silva ???
2:49:00 PM
chamindra de Silva Ur supposed to know that 
2:49:35 PM
chamindra de Silva Thats all right....So is there anyway to track my Laptop??
2:50:36 PM
chamindra de Silva Are you there?
2:50:47 PM
ANZ_Claudia_Ng I know
2:51:02 PM
ANZ_Claudia_Ng But it's weird that you come to Dell asking us to find the MAC ADDRESS
2:51:07 PM
ANZ_Claudia_Ng 
2:51:40 PM
chamindra de Silva Noo I asked whether you could track my LapTOP and block it with the MAC address...
2:51:46 PM
ANZ_Claudia_Ng no
2:51:55 PM
chamindra de Silva So No security at all...
2:51:57 PM
chamindra de Silva ?
2:52:06 PM
ANZ_Claudia_Ng the laptop that you lost
2:52:14 PM
chamindra de Silva yeah
2:52:22 PM
ANZ_Claudia_Ng is it a Dell laptop?
2:52:35 PM
chamindra de Silva Yes...Studio 15
2:52:51 PM
chamindra de Silva I bought it from you in march
2:54:07 PM
ANZ_Claudia_Ng u hv to check with the customer care
2:54:38 PM
chamindra de Silva Whatever....You guys seriously dont know what ur talking about....
2:54:43 PM
chamindra de Silva So this is my requirement
2:54:53 PM
chamindra de Silva I need a Lap Tp
2:55:10 PM
chamindra de Silva It should be 4 RAm
2:55:17 PM
chamindra de Silva 15'
2:55:20 PM
chamindra de Silva or more
2:55:30 PM
chamindra de Silva hard drive ....doesnt matter
2:55:37 PM
ANZ_Claudia_Ng hold on a sec
2:55:38 PM
chamindra de Silva ...
2:55:53 PM
chamindra de Silva what?
2:56:02 PM
chamindra de Silva ok
2:56:40 PM
chamindra de Silva ???
2:57:00 PM
chamindra de Silva Intel® Core™ i7
2:57:17 PM
ANZ_Claudia_Ng yes?
2:57:55 PM
chamindra de Silva You Said Wait...
2:57:57 PM
chamindra de Silva Why?
2:58:08 PM
chamindra de Silva can I continue with my requirements or what?
2:58:22 PM
ANZ_Claudia_Ng I'm currently on the phone with another customer so I might not be able to attend to you ASAP, thanks for your patience, I'll try to attend to you ASAP. You can still ask me questions I'll try to answer you
2:59:00 PM
chamindra de Silva Whats the use of "LIVE CHAT" then???
2:59:52 PM
chamindra de Silva This is baad customer service
2:59:57 PM
chamindra de Silva ....
3:00:21 PM
System ANZ_Claudia_Ng has left this session!
3:00:21 PM
System The session has ended!
2:46:31 PM
2:46:36 PM
2:46:41 PM
2:46:41 PM
2:46:49 PM
2:46:49 PM
2:46:52 PM
2:46:59 PM
2:47:14 PM
2:47:28 PM
2:47:50 PM
2:48:21 PM
2:48:46 PM
2:48:48 PM
2:49:00 PM
2:49:35 PM
2:50:36 PM
2:50:47 PM
2:51:02 PM
2:51:07 PM
2:51:40 PM
2:51:46 PM
2:51:55 PM
2:51:57 PM
2:52:06 PM
2:52:14 PM
2:52:22 PM
2:52:35 PM
2:52:51 PM
2:54:07 PM
2:54:38 PM
2:54:43 PM
2:54:53 PM
2:55:10 PM
2:55:17 PM
2:55:20 PM
2:55:30 PM
2:55:37 PM
2:55:38 PM
2:55:53 PM
2:56:02 PM
2:56:40 PM
2:57:00 PM
2:57:17 PM
2:57:55 PM
2:57:57 PM
2:58:08 PM
2:58:22 PM
2:59:00 PM
2:59:52 PM
2:59:57 PM
3:00:21 PM
3:00:21 PM
